Jack Chow Insurance

This is a bit of a generous review but Reg really got me out of a jam. This review is for their notary service (Reg) only.
I had a notarized document rejected as the first notary didn’t use the appropriate credentials. Leaving me scrambling to find a notary on Thanksgiving weekend. Enter Reg. He took the time to explain why it had been rejected. After he did his thing, he scanned and emailed me the document right there.
Pros: open Saturdays and takes time to understand your situation and actually read your documents. Oh and free parking.
Cons: kind of a weird space. I stood there for what felt like a long time while the receptionist ignored me and continued to gossip in Chinese to another client (?). Cash/​cheque only.

I don’t know about the other reviewers, but I’ve always received great customer service here. I’ve only purchased travel insurance, but they’ve always been fast, efficient and really nice. They’ve got a big new space across from their old location, and there’s always at least 2 to 3 people working here so you don’t have to wait long.

I’ve been getting my car insurance here for over 30 years. I can only speak for my own experience but I have found the service professional and efficient. Because I am a regular long time customer they seem to go above and beyond for me. You do have to tell them what you need, so they can get you the right coverage. They are not mind readers, though Rod Chow does some pretty cool close up magic, if you ask him. For example, I am a Scout Leader so I need extra coverage on my car insurance. Reg Chow’s son was a Chief Scout so he knows. Also, I appreciate the free parking!

Terrible service. Disorganized and unreliable. I used them to purchase a house a few years back. They were supposed to get the insurance in place to meet the mortgage requirements. On the day of possession they failed to deliver and it was a Friday. I was so stressed and scrambling for a solution, scared that the purchase would fall through and the buyer would back out or sue me because I didn’t have the mortgage ready. Jack Chow’s response was something along the lines of, «Meh, it’s Friday. We can try again on Monday.» WTF!!! So I called all of references I could get from my mortgage broker and managed to secure insurance in time. They didn’t seem to care at all that this could cost me my house.

I have to agree with the other review I’ve seen here. I’ve delt with Jack Chow Insurance three times now, once to cancel insurance on a vehicle, the second to get insurance on my new vehicle and once to inquire about home insurance.
This place works very slowly, if you are in any kind of a rush, best to do your other things first. It’s as if you are stuck in a time warp or as if they are moving through molasses.
In regards to inquiring about home insurance I was told to fill out a list of valuables. In the end all I wanted was an idea what it would cost per month. I told him a generalized inventory of the things I have and wanted a ballpack figure of what it would cost per month. He was incapable of giving an estimate.
This place is definitely a time drain.
I was able to cancel and renew insurance here albiet slowwwly.

Total time wasters.
I went there to get insurance for the apartment I rent because they are right next to me. I, or rather my landlady, was mostly interested in major damage liability insurance, fire and flood, that kind of thing. The guy wouldn’t even give me a quote without getting me to fill out a list of my valuables. Wouldn’t take my word that it would not be more than $ 20 000. And flat out refused to give me a quote.
Next he tries to upsell me from $ 1M liability to $ 2M, again without quoting rates. Finally, upon hearing that I had a laptop for work, he again tries to upsell me computer coverage, but mostly on the hardware, which is really besides the point. Like a $ 1000 laptop is a big thing to replace (the data might be but that was not in the package).
So… all sorts of suggestions for things I didn’t want, no quote. Lots of time wasted. I take the form home, fill it in with my valuables and go back, hoping to finally get a quote.
Now, for the third time, I am stuck in that small office of theirs with one customer in front who’s asking about some kind of investment he has with them, a mutual fund or something. 20 minutes later they’re still at it — the clerk being incapable of answering his questions or expediting the transaction.
Left before they finished and you couldn’t pay me to do business with these folk.