Enterprise Rent-A-Car

Reserved a minivan online and was able to use an entertainment book coupon for extra discount. On the day of the pickup, I called them to see if someone can pick me up. They said no problem. Was picked up by a friendly driver and taken to their office to sign the paperwork. Guy in charge asked me if I wanted to get additional insurance. Since I used a cc with insurance I declined it. No pressure from the guy at all to purchase the extra insurance which was really nice. Went outside to check the van and there were small scratches. I pointed this out and was told that as long as it is smaller than a circle like the size of a golf ball, it’s okay. They consider this normal wear and tear. When it came time to return the van, everything went smoothly too. Got a ride again back to my place. Really good experience with this enterprise location and I would rent with them again next time.

The Kits outpost of Enterprise car rentals. As with any Enterprise location, service is excellent, cars are like new, and prices are competitive. The corporate culture here is clearly very focused on providing amazing service rather than nickel-​and-​diming people or sneaking in extra charges. This is a refreshing change from most other car rental agencies which tend to be pretty greasy.
The Enterprise damage waiver, while expensive, covers you for any damage to the car and has zero deductible. If you get into an accident and trash the car you walk away without having to pay anything. I always pay for this.

I used Enterprise Rent-​A-​Car to rent a car to drive myself and 3 people to a conference in Washington state. I reserved full size car (such as a nissan altima) online a week before, because we needed enough trunk space to fit at least 4 carry on suitcases.
I scheduled my car pick-​up for 10 am on a Friday morning, and when I got there it turns out they didn’t have any car available in that size. This was because every single car that was supposed to be returned that morning had extended their reservation. Since I desperately needed a car to get to the conference on time, they ended up giving me a ford fiesta, which is significantly smaller than what I specified.
To top it off, the car wasn’t ready for an additional 15 minutes because they had to clean and vacuum the car. While I did negotiate a 10% discount and a lower car rental rate for the weekend, this was a bit ridiculous. My passengers and I managed to make it work even though we left a good 15 minutes behind schedule, but it was really inconvenient. Also, while the car advertised satellite radio, it wasn’t authorized in my vehicle. This was strange, because my colleague rented a minivan from the same Enterprise location, and his van had satellite radio.
Upon car return on Monday, there was no space behind Enterprise so I had to park at one of the parking meters out front and pay for parking while I waited for them to sort out the bill.
Overall, it’s an alright car rental place. I was just hoping it would be a bit more organized, especially if you reserve the car online over a week in advance. Don’t be afraid to rent from here, just be aware that you may be waiting up to half an hour during car rental and return.

Friendly staff but slow service. They knew I was coming to get a car but still took a long time!

Been using this location for 5 years now and couldn’t be Happier with the stellar service and excellent system Enterprises uses.
Renting online is fast and easy once I arrive to pick up my car there’s no waiting around everything is there in the computer.
Enterprise-​instead of using so-​called Ticket Monkeys to run the business-​is actually a Management Training programme and it shows.
People move up in the company as they learn or they move on-​there is no dead wood.
The cars can be a bit of an adventure in the sense that they use all sorts of different manufacturers/​models but they are all newer vehicles in top condition.