Docksteader Subaru

Had engine light come up while travelling in US. Called the dealer and the Service Department Manager called me back to help me. Thumbs up!

Always taken care of. Reasonable rates for a dealer. Godfrey Smith is the best. He always does exactly what he says he’ll do. Been going there for 10 years. The last Subaru I bought new in 2010 has 188k, and still runs like new.

I’ve read all the reviews here, and a year ago, I would have agreed with your low rating of this dealership. However, I recently completed a warranty repair that went fine. The staff were pleasant, the repair was completed on time to my satisfaction. During my time there, I kicked a few new tires in their showroom. It’s a low pressure environment, and when I had questions, a salesman was available to assist. Much more pleasant an experience than those high-​pressure dealerships.
They could use some improvement in their after service follow-up…they have none! But in general, they’re doing a much better job now compared to a year ago.
Someone at Don’s must be listening.

VERY EXPENSIVE oil change on my 2012 Imprezza.
Not far off what MB charges –sheesh!
To bad SUBARU is so fine otherwise.

I am a very happy Legacy owner. However it is 23 years old now in perfect condition still but I want some of the more modern additions like back up camera, blind spot monitor, now that we are both getting older! My husband and I went into Docksteader’s this afternoon to ask a few questions and check out the Crosstrek and the Impreza.
We were there about 25 minutes checked out, three cars including the Forester — no one came near us. Salesmen walked past us, ignored us. I tried to make eye contact with the receptionist but her head was down.
Finally, in frustration we walked out. Then a salesman ran after us and called out as we got in our car. Too late — that’s not how you treat customers.
I phoned another dealership, got the answer to my question about the backup camera. We are going there tomorrow for a test drive and hopefully by the end of the week I will again be a happy Subie owner of a brand new Impreza or Crosstrek.

Like Linda, I’ve owned two Subarus and I love my new one. But I’ve received much better service buying a $ 4 coffee at Starbucks then servicing my $ 40,000 car at Docksteader. They promised one price, then tried not to honour it. Even after they agreed, they then overcharged me at the end of the day and had to re-​do the invoice; they failed to call me when my car was ready, despite promising to do so; they charged me for a part which they hadn’t installed, without mentioning until the end of the day that it wasn’t even available; they were completely unapologetic when I complained.

If you want to know how it feels to be invisible, this is it!
We were in the showroom for more than 10 mins and not a greeting from anyone. The sales floor was empty except us. Their Subaru division actually ‘took over’ the old Volvo showroom a while back and the place’s a bit brighter than their previous location. But staff attentiveness remains the same, which is basically non-​existent. However, we did purchase two vehicles from this dealership previously due to its location, but i guess to them customer loyalty is worth nothing more than a grain of salt. Very disappointed.
A sad place to shop for Subies.

Came in to take a look at the new Forester XT. Was not greeted, showroom was very empty. Two separate salesperson just walked past us (no eye contact was made) nor did the receptionist acknowledge us. Drove down to Richmond Subaru and bought my car right after, received exceptional service from there.

Horrible Salesman. Constantly phoning and texting me offers i would not accept after i told them my absolute offer for the used vehicle. Moved up my price to their last offer eventually but told me they never offered that price. Disappointing negotiations and a waste of time. Heard from friends that nothing good has been heard of this dealership just as the reviews say. If your going to bargain a price with this dealership you can forget it.
The car’s cup holder was also broken and could not close. Nothing was mentioned in the ad or description of the car. Told the salesman and he did not comment on the problem… If your going to purchase a vehicle make sure you fully inspect the car…

Rude sales, challenges the customer instead of handling objections. No Test drive on just a WRX, not the STI. He then offered me a USED WRX STI to test drive, which were VERY DIFFERENT. his words:“we lost a lof sales because of this policy” YES YOU DID, i purchased it from Subaru Bby.
Their policy: Make a deal first, then subject to test drive.
SHOULD HAVE: Made the deal, no discount, subject to test drive, HATE YOUR CAR AND SERVICE, leave then buy some where else.

I feel a little better having read Elton R.‘s review of this place – went to the dealership and had *exactly* the same experience (down to the exact same conversation). I wondered if we weren’t dressed well enough or something, but obviously we were not singled out for poor treatment.

One of the worst dealerships I ever had to deal with. Always lying saying I need things to be done, but when I would ask service guys in the back they would say that I’m being taken for a ride. Put the wrong fluid in my transmission and then blamed it on me taking it to be serviced at a random repair shop even though the only place I ever serviced it at was there store. Subaru Canada was just as useless and no help at all. The headaches were so bad I just sold the car so I’d never have to deal with them again

This place is a joke!
Walked in here wanting to test drive the WRX or the STI and discuss lease options. Looked around the barren showroom for about 15 minutes before someone came over. This salesperson had a very poor command of English and had a very thick accent, which made it that much more difficult to understand. Although not having to deal with a language barrier when negotiating the price of a car would be a plus, it’s not such a deal breaker. The conversation that followed was a deal breaker though.
This is how the exchange went:
Salesperson: «Hi, are you helped?»
Me: «No, actually I’m interested in the WRX 5-​door or the STI, may I test drive one?»
SP: «We don’t test drive cars. Company policy»
Me: «Really? That’s extremely bizarre… how do you sell cars without doing test drives?»
SP: «Oh, you order, get car and you drive. Like me, I order STI, get car and drive…»
Me: «Okay then, see you later!»
I don’t know if it was the language barrier (if it was, how does this guy sell cars for a living?) or if he just didn’t want me test driving it because I looked young (don’t STIs attract mainly 20 and 30 somethings?)… regardless I call BS on his response because no dealership will sell a vehicle if they don’t offer test drives. I walked out after his response because A) if he did not understand my initial request then there is no way in hell I’m discussing finances with this guy who apparently cannot even hold down a simple conversation B) if he did not want me to test drive for whatever reason, he straight up lied to my face.
I really want to give this place a zero-​star but Unilocal won’t let me. What a pity… I guess he did recognize that there was someone looking at cars in an empty showroom after 15+ minutes!