Dizzy Cycles

Looking for a road bike & popped in to take a look. All the men’s small sizes are gone and was told that everything was out on the floor. However, the sales lady suggested a Dolce they had in stock because they had several in a smaller sizes. A Dolce is ladys model. I had to inform her Specialized’s women’s line of road bikes are Dolces. Still clinging on to hopes of a sale, she commented that many men feel comfortable riding womens bikes. Yikes! Anything for a sale. Better stay away.

I have a 2013 Specialized Enduro that I bought brand new this year out of Kelowna. I walked in around 4:30 fully expecting them to be way to busy at this time of year to help me. Knowing that I wanted to do a couple rides this week they jumped right on it and fixed everything for 35 bucks. Are you kidding me? That never happens at this time of year. While I waited I talked to the various guys in the shop and they were all experienced and knowledgeable and passionate about what they do. All quality people and a total ¹⁰⁄₁₀ experience today. Thanks guys I owe you!
Mike.

This is the best cycle shop in Vancouver. The have a great selection of bikes from Specialized, Scott, BMC and Kona. I bought my Allez Sport there. Bikes aside though, the sales and service staff are second to none. They are knowledgeable and friendly. After buying my bike I was put through a fitting session where they made sure every facet of the bike was right for my needs. Also you get a 15% discount for the first year you own your bike. You also get 2 years of free service on your bike.

They were dishonest on several levels.
First, they tried to sell me expensive bike that I do not need.
Then, they assured me that no-​one in Vancouver gives free tuneups for lifetime, which is obviously wrong.
I ended up buying at Different Bikes and LOVED IT.

Wonderful service manager & bike mechanics together with helpful sales staff make getting our bicycles maintained here a great experience. Clothing & bicycle sales events have deep price cuts so with patience we have loaded up on technical clothing & 2 bikes — so far.

Bought a beautiful Specialized Tarmac Expert here — good price and excellent service. They fitted it to me and Ive been enjoying it ever since.

I got to the store at 545 pm and despite the fact it closes at 6, David helped me out until 6:45pm! The shop was closed but he still took the time to pump my tires and adjust my seat as I didn’t know they even needed adjusting. I was just there to get some shoes n shorts. He could have sold me the stuff in just a few minutes but he really made an effort to be sure I was set up right. He’s apparently been there just a year, but if the other staff are at all like him, I give this place a 5 for service. The prices seemed fine to me too. Thanks Dave for the great service.

I saw a bike online that I wanted to get, but you can’t order Specialized bikes through their website. I called around to several Vancouver Specialized retailers and only Dizzy was willing to order the bike for me. I popped in later that week to order it and they had a similar model in stock so we could check what frame size I would need. Very handy. I had to put a small deposit down, and they called me a week later when my bike came in. She’s a beauty!
The sales staff were super friendly, didn’t try to sell me anything else except a sleek metal water bottle holder because they thought it would look prettiest on the bike — and they ended up giving that to me for free. They told me as I was paying up that I can get two years of free service at their shop because I bought the bike there, which is fantastic, and since then I’ve received one follow up phone call to check in with me as well as a lovely little card in the mail, wishing me and my bike well. That’s pretty nice customer service.

I stopped in because I got a flat tire riding to work. I had just had a new tube put in so I thought it might be something with the wheel itself. The staff was very condescending to me, informing me that was impossible, and that they were very busy and it would take 20 — 30 minutes for a tube change. It cost $ 20 and then the guy scrutinized my credit card, and then requested ID. He didn’t use my ID to see it was me, but instead checked my signature on my license against the one on the receipt and then gave me a hard time questioning if it was me. I think he was trying to possibly be funny, but he came across as rude, especially after seeing I was from America. On top of that I just had the tube changed at another bike shop on Main St. and it only cost $ 10. Stay away from here.

Came in on a weekend to investigate getting my mountain bike switched over so I could use it for road riding. Was just looking for basic information and maybe a cost estimate. Was told that they prefer to see the bike first so they can figure out what is necessary. Understandable but wasn’t really what I was looking for.
I ended up trying on shoes to get a feel for what size I would need. I outlined that my price point is $ 150 and found a pair that fit. While I wasn’t looking to buy at that time, I was told they were $ 149 and so they were right in my range. A pair of pedals were then brought over and after declining to purchase them, was urged to, as they’re not always available. No thanks.
$ 200 with tax later (shoes were actually $ 169), I walked out with shoes I knew nothing about and a sick feeling about how much I had just spent. After going to another bike store that day, I found out that I had been sold 2010 model shoes and that they weren’t actually the style that I needed. Thankfully returning the shoes purchased at Dizzy was an easy process but I don’t think I would return based on the pushy service and lack of information.

Bought a touring bike there today and they were really helpful. Said I might buy some more bits in a few days and they said they’d continue the discount til then! Great!

dizzy costs a bit too much for what they are offering, and their staff possess a bit of the ‘i know more about bikes so i’m better than you’ attitude. i’ve had good and bad experiences here. for me it really depends on the staff i’m dealing with. i find that generally the younger guys are great, while the older staff are a bit cantankerous.

Took a few days but now my bike’s all tuned up! Loved the staff too. Everyone I dealt with was super chill and funny too. Got a message reminding me when my bike was ready. When I went to pick it up I got a walk-​through of everything that was fixed and any areas I should pay attention to if I start using my bike for more commuting.