Collingwood Physiotherapy & Wellness

Came here for physiotherapy after I broke my wrist. Did not like many things about this clinic.
When I initially booked my appointment, I gave reception my name. She asked me what my Chinese name was. Excuse me? How can you assume everyone has a Chinese name? She actually meant to ask me for my middle name.
Reception always asks you to pay before your session because that way you don’t have to wait to pay after, and can leave right away. I don’t understand the point of this because I have to wait after the session to schedule my next appointment anyway. Instead, the message this sends is «give me your money because that’s the first thing we care about and we are afraid you are going to run off after the session without paying».
The appointments are spaced 20 mins apart, but the session itself takes 45 – 60 mins. Why? Because this is what all my 10 sessions looked like: physio greets me, hooks me up to an electrical pulse machine + heat pack, lets me lie there for 30 – 40 mins, comes back and does 5 – 10 mins of physical manipulation, the end. The physio did not offer me any useful tips or take home exercises to practice.
Between seeing clients (because they see 3 every hour and move between each to check-​in sometimes) my physio did not wash her hands… Shudder… Who knows what body part of the previous client she just touched. A foot?
Décor is a bit dated although I really don’t mind if there are other pros. The fluorescent lighting is really not relaxing when you have to lie there facing the ceiling for almost an hour.
What a rip off. Although each session costed $ 55– significantly lower than the usual $ 75 for 30 mins at other clinics. I feel like this clinic focuses on quantity, not quality. I will be finding another clinic for my future physio needs. One that has better customer service and more on-​one-​one instruction– it saves time each session AND overall treatment time.

Back in October, I had surgery for a very badly broken wrist (I now permanently have metal in my arm) and had to go for physiotherapy. I chose Collingwood Physiotherapy & Wellness because of a recommendation, location, and hours (they have evening and Saturday appointments).
Due to lack of communication from my surgeon, I didn’t start physiotherapy until the beginning of January, two and a half months after the surgery (apparently, I should have started physio 6 weeks after the injury). Because I waited so long, I was pretty screwed; I had no range of movement in my wrist and couldn’t even hold an empty cup of coffee. When the physiotherapist saw me, he was pretty freaked out. Because I was starting my physiotherapy so late, there was a lot of work to do, so I had to go in twice a week.
I regularly saw two physiotherapists, Keane and Kelvin. They were very nice, and tolerated my screaming (oh god, the pain at having my wrist pulled and bent!). After three months of intensive physiotherapy (March 31^st was my last day), my wrist is nearly back to normal – it’s not 100% perfect, as it can take up to a year to fully recover (and I sometimes slack at doing my physio exercises…), but it’s good enough for me. I went from being pretty fucked to back to normal, thanks to Keane and Kelvin.
I’d definitely recommend Collingwood Physiotherapy & Wellness.