Australian Boot Company

Absolutely floored by incredible customer service today.
Took in my seven-​year-​old Blundstones boots, on which the soles had begun to fall apart.
Woman behind the counter looked at them for maybe ten seconds, said «I’m very sorry, that’s a common issue with the 2009 production run, please wait a moment».
She walked into the back room, came out with a box and handed me a brand-​new pair of the same boots, no questions asked.
How many companies do you know that’ll stand behind their products like that?
Amazing!

The store has nice boots. Customer service is totally lacking. I had an issue with my purchase. I emailed the manager of the store, five days later still no answer. I then emailed the company email, and received an answer promptly. Most stores, in the name of customer service, even if they disagree with you, will make an effort to appease the customer. Not this one. They don’t care. Next time I need boots, they are easy enough to order online.

Very friendly with lots of knowledge staffs. The best quality shoes and boots with lifetime warranty.

I just picked up a new pair of boots for my work. The guy who helped me was super nice and knowledgeable. As for the product, I have to try them out to see how they are since this is my first time to purchase. I know the products are well known for their durability and quality. I love this place and would recommend it to anyone. I will update if something is wrong, if not, I must be happy with the boots. I hope this helps.

I was super excited to pick up a pair after my NZ brother-​in-​law and sister convinced me they were worth it. I love authentic brands with great products, but my experience didn’t live up to what I’ve heard.
Service:
Was disappointed when I picked up my pair of boots and the sales person was applying leather conditioner to another customers boots. When I asked if mine needed the same he said I was good for six months. This left me confused as he was applying the conditioner to the exact same style right out of the box, but mine didn’t need it? After touching base with my fellow Blundstone wearers, I was indeed informed that you did need to condition right away. I think the main difference between myself and the other customer was that they were an attractive girl.
Quality:
Overall my experience with the boot is good. However, the leather quality is inconsistent. One boot quickly (within a month) became wrinkled throughout while the other stayed smooth. The boot with issues seems to be a poorer quality leather. Leaving me wearing them just to run errands on the weekend.
Like I said. I’d really like to get behind this brand, but I just can’t.

Best boots from Aussie land. I love their slippers… so soft, like an Aussie cloud on your feet. Customer service was neutral as I didn’t need a lot of attention as I was window shopping. Prices were fair for what it was.

PET PEEVE ALERT!!!
i have had the same pair of blundstones for 18 years. serious. but the soles are worn and getting them fixed is half the price of a new pair. so here i am.
please note this review has nothing to do with the product but rather the customer service.
i came in here probably a year ago. i was so put off by the lack of service (i was the only person in the store and whatever dude was looking at on his computer was clearly more important than seeing if i needed help with styles, sizes etc) that i walked out without even trying anything on.
this time, there were a few other people and about 3 sales people. as i looked at the wall o boots, two of them were sitting on the bench (salespeople, not boos) giving each other massages. seriously. when i asked about a few models, the guy didn’t even bother standing up. he answered my question from the bench, mid-​massage.
oh poor boo is tired and needs a massage. stand the F up!
this is a place of business not your living room (this is the pet peeve).
i asked for a particular style and size. he brought it, but then told me to try a size smaller (??? i think i know the size of my feet) and when i said i needed the half size bigger, he brought out another style (that i did not request, or like) and said it would look better (i.e., not as bulky and big).
well thanks for imposing your taste on me but actually my old pair are a whole size bigger than what you’re telling me to try AND i like these boots to fit a tad bigger so i can wear them with thick socks.
BUT WHY DO I NEED TO EXPLAIN THIS!!!
anyway, he brought two sizes, then disappeared in the back for a REALLY long time. and no, he was not dealing with another customer.
he finally came out and i said, i needed bigger, i didn’t like the model he brought and can i try another model.
oh god it was so f-​ing painful. i just left. i cannot support this business and will seek out another store that sells this brand.
manager: if you are reading this. time to give your staff a pep talk.

I went here to buy a Blundstone wax sponge and lustre polish for my Blundstones. The staff are very friendly. The guy there threw in the polish for free! I’m totally coming back here when I need new boots. I bought mine at SoftMoc and regret it now haha.

A bit pricier but totally worth it. I’m in love with my new boots and am thrilled to have a pair of shoes without a heel for my daily walks home from work and for the weekends.
The staff were polite and knowledgeable and made sure I got a pair that works with my small feet. I wish Blundstones made a smaller size, but that’s not the fault of the store!
Great experience. Also sell merino and smart wool socks.

I’ve been «thinking» about getting a pair of Blundstones for quite some time. I must confess, I am NOT a boot person. I own a pair of hikers and a pair of steel toes… but do not own a pair of boots for daily wear.
The staff are Aussies… or ppl hired who sound like they are Aussies. They are friendly and super patient… I tried on five pairs before I settled «just right» into a pair of chisel-​toe Blundstones.
I’ve been «protecting» my boots, trying not to scuff them etc… they are great in the rain and are a good alternative to dress shoes.
Drop in and try a pair!
At $ 201 + change (damn HST) the price is reasonable as the boots look like they will last a while.

I had a great experience at this shop. It was very close to where we were staying during our last trip to Vancouver and I was very excited to go see what they had. I had seen Blundstones at a couple places in Seattle but they never had sizes that fit me (I have kid size feet.)
They guy that was working there was fun (though he is heading back to Australia) and he chatted with me amiably.
And they had a kid size I could wear and so I got a pair o’ boots which I’ve been sorely needing since Fluevog doesn’t make my fav boot anymore.
If you are looking for a good sturdy boot and want good service, give ‘em a go!

If you wear boots don’t own Blundstones you don’t know what you are missing, comfort is their middle name. To dress up a pair of RM Williams will do on any occation and wrap your feet in kid lined leather. Don’t knock them until you have tried them. 4 stars because they are much cheaper down under and that’s only $ 1200away.

My pair Blundstones lasted six years before the rubber soles completely disintegrated. They were extremely comfortable and took a lot of abuse. My only complain about the Blunnies is the inability to replace the worn soles
Recently bought a pair of RM Williams– they were on sale but still a bit dear… Nevertheless, I think the Chelsea boots will last a while… hopefully. I actually found the Williams quite stylish and they are just as comfortable as the Blunnies. Obviously these are not Church’s but those babies cost twice as much.

Three Canadians who fell in love with Australian footwear founded this company. According to their website, it was after a visit to the land down under that their interest was first piqued and so they sought to bring a little bit of Australia to Canada.
This is definitely a place that puts comfort over style. As written on their website, their notion of style «has more to do with how a person feels than how they look», which is contrary to how I view things. For me, an indicator of quality design is functionality as well as aesthetic. One should never have to compromise the other. I guess that’s probably why some of the merchandise here doesn’t bode that well with me.
But for those in search of rainy day boots, Uggs (hmmm. really?) or good hiking shoes by way of Blundstone or RM Williams, this is the place to go.