Advent Real Estate Services

Just one word 5 star service. They are fast accommodating and truly a breath of fresh air. As a team they are untied and very customer oriented. We dealt with many of the property managers and they were all first class.
No wonder why they are the top luxury property management. If you are looking for a place go to them. They are warm and professional at the same time. You won’t be disappointed. Love them!

LOVE this company. Their property managers are friendly. The managing brokers Michelle and Andrea are very professional and accessible. As their tradesmen, they are easy to work with. And it is clear, they continuously focus on providing top client care. That’s why we feel happy to go the extra mile to make their rental units look immaculate!

We moved to our apartment in October the 15^th from out of the country, even though we paid since October 1^st, when they met us to give us the keys and do the initial walkthrough we realized that a LOT of the apartment was in less than adequate condition.
Not only the apartment was missing 70% of the lightbulbs, the heaters and fireplace were not working, the bathroom cabinets were broken, the bathroom smelled like sewage, the closet door were unhitched, and there are many white touch up spots on the walls that need painting (the walls of the apartment are gray).
At first we tried to be understanding and waited for them to send someone to fix the issues, we were expecting someone to come in a week or two, in reality we paid a full month in October and they had 15 days before we actually moved to fix things, but didn’t.
Then we realized our emails were being ignored and so were our calls, we weren’t hearing from these people at all. When we contacted our landlord they blamed us! they said we had changed our phones, which we had changed the day before and I called to tell them so (plus they had our email address)
It has been one month since we moved to this place and they only fixed part of the lights and heaters, nothing else has been addressed.
Worst costumer service ever.

After my post, I received a private message from Michelle to contact her directly to resolve the issue. I found this very ironic as my previous email correspondence included Michelle as she was copied in them, yet she did not intervene at the time.
I no longer wish to «resolve» this matter as I’ve already hired a company to fix everything out of my own pocket. I never heard back from my Property Manager regarding my receipts after she said she would promptly follow-​up. I went ahead and hired a junk removal company to gid rid of the items in my storage locker, completely replaced my carpets from pet urine damage, replaced baseboard from pet urine damage and replaced a broken window handle.

I was a tenant with this company for a little over a year. The «tenant care» is not always what it should be. It mostly depends on the property manager’s mood and the amount of rent you pay.
This company seems to forget that without people willing to rent, they wouldn’t have this side of the business.

Professional, quick, dependable and friendly. Colin helped us renting out our yaletown pad and we couldn’t be happier with with their service and our tenants. Thumbs up!