Practicar

Terrible customer service experience, and the owner will try to scam you into paying additional (unnecessary) insurance. Try to avoid.
I reserved a compact car via their website, and the reservation confirmation stated that third party liability insurance was to be included as part of the rental fee (27.95 + tax). When I went in to pick up the car, I had to wait 10 mins and call the phone line to get the owner to come out and do the paperwork.
The owner/​manager tried to convince me to buy additional insurance. I said, «Isn’t third party liability included?» and he said «yes» but then tried to up-​sell me on more insurance (that I didn’t need). I pointed out that my Visa Platinum Avion covered the additional optional collision insurance, and used that card to put down the damage deposit. I did not accept any of the other «optional» insurances or sign off on them.
Later, I realized the car had been rented to me with the gas tank only ¼ full, so I called to report this to the owner and inform him that I would be returning it at ¼ full. He tried to convince me that it had been ¾ full, and I took a photo of the gas tank and odometer (I hadn’t driven it much, so there’s no way that based on the mileage passed I had used ¾ of a gas tank). The car also kept flashing a notice that it needed an oil change.
I verified on their website and their own contract that third party liability insurance was supposed to be included in the cost of their rental car. Their website even clearly states that «All rental rates include third party liability.»
They tried to charge me an additional 6.50 a day for liability insurance, and when I pointed out that this charge was unauthorized and that it was supposed to be included in the rental fee, the owner/​manager again tried to dispute this fact with me. He tried to convince me that «since I had declined their full insurance package, I was obligated to pay the extra 6.50 liability insurance.» I pointed out once again that they were legally obligated to provide third party insurance, that nowhere had I signed or agreed to this extra 6.50 charge, and that both the contract and website said this fee was to be included in the 27.95 fee, and any other insurance covered by my visa was optional.
I asked him to remove the 6.50 a day charge and he refused to, offering only to take 10% off of it. I pointed out that this was illegal as he was charging me for something I hadn’t agreed to and was not obligated to pay. I told him I would likely be reporting him to the police and/​or better business bureau. He seemed to just brush this off. He went ahead and put through a charge on my visa for the full amount (including the 6.50 a day extra) in an attempt to usher me out. I told him i refused to sign for that amount until he adjusted it to the proper amount. I walked out without signing the visa slip and informed him I’d be reporting him. He did not provide a copy of the receipt to me.
I know it may sound odd to fight over 6.50 a day, but that 6.50 a day extra is not mentioned anywhere except on a sign in their shop, it’s an unnecessary charge, and it can add up if you are renting for multiple days. So a car that they’re advertising for $ 27.95 a day is actually $ 34.45 a day.
Avoid at all costs — this owner seems to have no interest in operating a business legally, providing good customer service, and seems content to keep charging people an extra 6.50 a day that they’re not obligated to pay. Probably hoping that people don’t know much about car insurance, and that they’ll just keep paying the extra 6.50 which he can keep pocketing as extra profit.