Villa Madina – Eaton Centre

I wish I could give this place a negative rating. The customer service here is awful! They treat their customers like garbage. In all honesty, their food is not that great either. Their poor service extends to all locations. I’ve seen men working there heckle at females as they walk by. Most of the people working there have accents so when you ask them to repeat what they said, they start yelling at you! I’ve never encountered poorer customer service. Just awful!

I am shock I was treated so terrible. The picture that is on the board is so small that it is very difficult to see what is on it. I asked them for options and what was in the veggie plate and the woman was so angry at me for asking. I figured that it was just the lady that was rude, but the salad person was rude as well, he just put things on my plate, I didn’t want garlic sauce!!!. When I asked hot sauce on the side, the lady acted as if i asked for too much.
I was so upset by how I was treated that I didn’t enjoy my food.
I will never come back here again. Thank you for ruining my day.

I usually come to this place when in the Eaton Centre but I was so put off the last time there by their rudeness I will never go back. I decided to try out the place next door but they had run out of the generic glasses every food establishment in the food court uses (they are not specific to each establishment). I asked Villa Medina if I could use one of theirs and the tall guy working there was SO rude about it I was shocked! I told him I was a regular customer but wouldn’t eat there again due to his attitude and he literally said «I don’t care, go». All over a plastic cup that EACH establishment has the same!!! They’re not even branded! This was such HORRIBLE customer service I couldn’t believe it. If you don’t want to give out a cup for whatever reason, fine but you’re still representing your company so don’t be rude and belligerent while declining the person. Completely unprofessional.

I have ordered kefta (kinda like meatball) it was one of the worst meatball i ate. I dont consider myself as a picky person. I rarely leave food on the plate but this was really bad i didnt even took a second bite. Then i realise this is the reason they ask to put tahini and hot sauce on the meat since meat itself has no taste at all. Girlfriend ordered chicken, it was relatively better than mine but it was dry. I’ll never eat from this place again…

Guy behind the counter is shilling a deal for $ 7.99; skewer of chicken and one of beef. Good deal I say, I request it, get my slop put on the plate and get to the till. $ 11.98 or whatever. What happened to the $ 7.99 I ask? Same guy shilling the deal says to the indifferent bitchy cashier, in Arabic, no that was for the kid’s plate. I am Arabic and speak the language and reply, in Arabic, then you should have specified kid’s plate. He shrugged and turned back to the vegetables he was chopping or whatever. I was ready to say to the girl, enjoy my lunch as I won’t be paying for this, but decided I would pay and let potential customers know via Unilocal that these folks are con artists and to be VERY careful about what they hear from anyone at any location (same thing at Yorkdale and Eaton Centre). Same thing happened to my husband, who is not Arabic! Rude, indifferent, rushed service. Food is ok, nice change from other fast foods, but it’s the blatant lying I can’t abide.

Higher prices, smaller portions, less salad choices than the very excellent 7 King E. location. Staff gets ruder as you go down the line, it’s as if they stop caring once you’re fully hooked into paying. Didn’t offer dressing on salad or the free pita that comes with the plate — one of those ‘you snooze you lose’ type places.
Last but not least, saw an employee scrape the uneaten portion of his rice back into the rice tray. Fucking Gross.

Really nice food for those who wants a good price for an excellent food! They also have vegetarian option! Definitely worth the money!!! Baked potatoes are AMAZING!!!

If you’re going to be /​that/​rude, forget it. I didn’t even go through with a purchase. F that noise.

Had late night soup/​noodle bowls here. Good quality food and low price. Well worth going to again but the competition and selection at the food court in Eaton center is top notch.

The food is always tasty at Madina and the quantity is very generous. However, I found a huge difference between this location and all the other locations. The quantity was reduced and the service was just terrible. The employees are blatantly rude every time I go. They start putting things in your plate before asking if you want it (it’s set up like a food bar and you have options for your sides), or they’ll ask after they’ve already put it (i.e., «what salad do you want?» *puts random salad in plate before I can answer* «this salad?» i guess so, you’ve already put it on my damn plate!). They do that with everyone. They’re so stingy with the quantity too. The food is pretty good but those employees need to learn patience and manners!

I’ve been meaning to try this place for quite some time — all my coworkers come back from here with huge take-​out containers filled with heavenly smelling food.
I wasn’t feeling like being very «good» for lunch, so a chicken shwarma platter was going to do the trick. They’re pretty efficient here at getting through a line, something that’s a key consideration when getting food between the hours of 11:30−4 and 5:30 — 7:30. They gave me rice and potatoes first, then my choice of two salads and then sauces and finally meat.
First off, there were multiple kinds of rice and I would have liked to choose what kind I wanted. In the end, the kind I got, I didn’t like — it had cinnamon in it or something and when I have a savory meal, i want savory sides. The potatoes were quite good, roasted and not too big (I hate when you get one massive hunk of potato). As for salads… well that section is more than a little daunting. They must have at least 10 different kinds of salad, multiple kinds of green salad, pasta salad, chickpea salad, and a bunch of others I didn’t even see. I felt rushed so I ended up with standard salad and chickpea salad, but they should probably put up signs that say what everything is. Add some garlic sauce (very thick and white — and not terribly flavorful) and hummus, throw the meat on top and you’re all done. I added tahini and the hot sauce (not hot at all, great flavor tho) and with a drink, the entire thing cost me about $ 12.50.
All in, not the very best shwarma I’ve ever had, not even close and it was a tad expensive for me… usually I can get a full takeout container of similar stuff for less than $ 10 including drink. But on a rainy day where I want shwarma and can’t be bothered to walk a few blocks to get some of the best in the city, this place will do. The sauces lacked some flavor and the rice was awful. But the chicken was incredible and the «hot» sauce was pretty good too. Avoid the garlic sauce and go for extra hummus instead.

The best shawarma i’ve had in Toronto. The meat is superior quality, they put the right amount of meat and sauce, and it’s always busy (I.e. Fresh ingredients). My husband and I go out of our way to walk here.