Union Lighting & Furnishings

Showroom has a great selection. You can almost find any style you’re looking for, except finding customer service. Be ready to wait at least 40min to have some attention. In the end they just said: can I have your last name again? — seriously?!
Suggest you take a look here and then order everything elsewhere online.

We really like the products that Union Lighting carries, and have purchased many lovely items in the past including lighting and furniture.
However, the service and sales culture is HORRENDOUS. We picked out the lights and went to the front desk who got us a sales person to assist us because we had several sales people walk buy, WITHOUT clients and completely ignored us. We had this nice young lady who is as stiff as a board «helping» us.
Since we needed two chandeliers, we tried to negotiate a further discount and we promptly told no. She walks away awkwardly, not even a «let me see what I can do».
So we walked around a little bit more and then decided that we will just pay the price. We then decided to stand at the front to see if we would get any service. Shockingly, about 5 sales person walked by, some even made eye contact, and no acknowledgment.
15 minutes go by, and eventually we decided to stop playing the game and get a sales person.
It’s not been a good experience and the culture of ignorance is shocking. Maybe it is profiling but it is still shocking none the less.
I guess we need to find another store to love.

Impossible to get any sales’ help! 3 customers have all gone to the front cash for help and have had to wait. I had to wait 5 minutes for a sales person!

Hit almost all of the lighting stores in the area. This was by far the most comprehensive of the bunch. Lots of options shown in fully furnished rooms all of which you can of course purchase. Nice vibe, music, however not a soul asked if I needed any help or assistance even after walking by staff chatting amongst themselves. Went on a Wednesday morning so it was quiet. Fairly low intimidation factor and prices are quite reasonable, I think they are all made in China. Lots of stuff other stores had and also variety that seemed unique to them. Did not find what I was looking for but have in the past and would go again.

Exceptional service — I had some track lights that were purchased 6 months ago that stopped working and they replaced them all and provided light bulbs as it looked like a power surge blew the bulbs. Quick easy and very nice to deal with.

Just moved to Toronto and needed everything. I went in just to buy light fixtures but ended up with a sofa and a mirror too. The prices were a bit higher than I would expect butt he quality and service were great. I’m sure I’ll be back again as I try to furnish my place.

Staff are very friendly and helpful. And they have literally all kinds of lights there, at such an amazing price! :)

Union Lighting’s showroom is enormous, but they carry the widest range in style of lighting that I’ve seen during my home reno experience.
Because of how large the showroom is, it was very difficult to find someone to assist us. Salespeople would walk right by us without acknowledging us, which was a bit annoying. They definitely need more staff for such a large property!
It may be helpful to note that bathroom and outdoor/​patio fixtures are located to the left when you enter the storefront — Everything else is to the right. If you’re looking for chandeliers, Union has TONS of fixtures to choose from. There’s even a Swarovski room that has fixtures priced over $ 13K!
They have a few modern/​contemporary style fixtures — but don’t expect to purchase anything under $ 500. They offer discounts to return customers, so you might save a bit of money if you’re buying more than one fixture.
After a Sales Associate inputs your order, you just need to go to the back of the showroom and give them your name. You pay for everything and the fixtures are ready for pick up! If you ordered a larger fixture, I suggest driving the car to the loading area, as I have made the mistake of parking by the front entrance last time!
Besides lighting, Union also sells furnishings, center pieces, rugs and more — Definitely worth checking out!

This place has a large selection of fixtures but quite possibly the worst customer service possible.
When I ordered a fixture online, rather than using an encrypted form that protected all my personal information, I was sent a form to complete and e-​mail back with my credit card information.
Not feeling comfortable sending my credit card information by e-​mail, I contacted the store to speak to someone about providing my credit card number over the phone, which seems like a reasonable request. I would be picking up the store in person so they would have been able to verify all the information when I arrived.
I was told that I could not provide my credit card over the phone and that I could only e-​mail it. When I asked to speak to their superior, I was met with an incredibly rude gentleman who gave me some of the worst customer service of my life. He was rude, unapologetic and didn’t make any effort to figure out some sort of arrangement that would make us both happy.
I then asked to speak with the store manager and was told, «I am the one who the calls end with. There is no one else that you can speak with.» He went on to yell that the store was North America’s largest lighting store and that it was my own problem if I didn’t like the store’s policy then he hung up on me. One option I could have been offered, but was not, was to simply pay in-​person when I arrived — but we didn’t get to explore that option before the gentleman screamed and hung up on me.
If indeed this is North America’s largest lighting store I would expect them to be able to invest in an encrypted system online that allows them to safely process customer private information or to recognize that it’s unreasonable to ask customers to e-​mail their credit card information. I would also expect them to be polite and friendly and certainly not hang up the phone on their customers for making a perfectly reasonable request.
Not a way to do business at all. Skip this store and take your business elsewhere where staff care about their customers.

This is the place I usually go when I want to change light fixtures.
The place is massive… if you can’t find what you like then it doesn’t exist.
Many people will think some of their items are EXPENSIVE, but their prices run the gambit (crystal chandeliers at $ 30,000…outdoor lighting for $ 50). I purchased a very unique lighting fixture for over my kitchen island, marked down to $ 350 from $ 700 (50% off). I’ve received more comments on that 1 light fixture than anything else in the kitchen.
Only down side is that due to the size… finding a staff member to assist you can be difficult.
Besides lighting, they sell pictures and other choch-​keys. These are more on the expensive side.

Terrible customer service. I purchased a lighting fixture which ended up being defective. Called customer service and spoke to a rep. Told me that he would call me back about a replacement. I called him a few times and he was unable to provide a response to me. Am still waiting for hm to call. I’ve emailed union lighting a few times as I wanted a record of my attempts to communicate with them. It;s been a few days and I still have no response. Not a way to do business. I’m going to now call the manager.

If you walk into this place after visiting some of other lighting stores in the area, it will become pretty that Union is their rich uncle. The showroom is gigantic! In the background they play smooth jazz to help liberate the bills from your pocket. There is a huge selection of different light fixtures with a very wide range prices and materials. They have the showroom setup as a series of different rooms, each with multiple fixtures, standing lamps, etcs. If found this made it very difficult to compare, because two items you are interested in might be at opposite ends of the store. In the end, I didn’t buy anything here. I found the style to be more traditional and I was looking for modern. If that’s what you’re looking for though, chances are you’ll find something you like at Union.