Surmesur

The first time stepping into this store I felt that it was very pleasant, and the staff that greeted me were very friendly and professional. I ordered a suit and thought the concept of having a custom suit would be amazing. After getting measured I had to wait 4 – 5 weeks until the suit came in. Once I received the e-​mail notification I was excited to see how the suit turned out. Initially it looked great on me the waist had to be taken in a bit but it overall looked good, so I brought it home feeling pleased with my purchase.
The following week I tried the suit on at my parents place to show them my new «custom» suit. However this time I was on the receiving end of critical reviews on how badly the cut of the material was, and how it looks really tight on me and the stitching was horrendous. I took off the suit and begin examining the suit in detail. I was taken aback on how poorly stitched the pants were, I can see my hand on the other side! It was clearly not double stitched or done properly at all! There were threads everywhere and there was a lot of static in the material.
At this point I felt ashamed to tell other people I got a «custom» suit that was too tight, poorly crafted and the material used was paper thing. I had to return to Surmesur and get a full refund on the product because I was highly dissatisfied with the end product. I felt unhappy to drop $ 600 on a suit that looks like it will fall apart after wearing it once. I need something that will last longer than 1 day. The customer service provided was great which covers up the quality of the actually product, because you don’t see the product first hand like «off the rack suits». You have to wait after a month to see if the results of the craftsmanship are good or bad.
The following day I went over to a big suit store with tons of «off the rack suits» to compare my experience with Surmesur. Just looking at these «off the rack suits» I can see the major difference in quality compare to my «custom» suit I got from Surmesur. I tried a few suits on to find my general fit and I felt even better in these «off the rack suits». I was happy to purchase two of these suits for just $ 100 more than my custom suit from Surmesur. Overall I felt happy to spend my money on these suits instead of at Surmesur.
Overall, Surmesur had great customer service with poor end product. If you are an average height guy with average body type you should just get «off the rack suits» with little to no alteration to be made depending on the style you want (slim, moderate, classic). If you do not have the average height or body type then consider a «custom» suit, but not from here.
The 2 stars are for the customer service not the end product

Today was my fifth visit to surmesur in order to hopefully finally pick up my suit. After my first refitting I was advised it would be ready Tuesday. I showed up Wednesday and low and behold it wasn’t ready. No courtesy phone call or email advising me that it was late.
The suit needed the waist brought in and the arms opened up for both the jacket and shirt. Seemed simple enough.
Finally I went back today and tried everything on again. The pants were fine and the shirt seemed ok too but the jacket was now shifted ie the buttons didn’t align and caused a puffing around the right breast side. They again said they’d fix it and I requested it be done by end of day.
Two men assisted me when I came back in but when I tried the jacket on again, the puffing was still happening.
After some vigorous pulling and tugging by the salesman, I showed him how the buttons don’t align. He advised that it was because one of my shoulders is lower. So I told him — it’s a CUSTOM suit!
Then he said that I shouldn’t move my arm a certain way and then the puffing won’t be so evident.
The whole process has been nonsense and quite frankly for nearly $ 800 I can and will do better elsewhere.
First and last time with surmesur.

Went in to buy a custom shirt. The guy who was working there and supposed to be helping me was trying on clothes himself and ignored me for a few minutes after his manager told him I needed help. Wtf? Other than that the shirt fit OK, was too tight in the shoulders.

This store has changed the way I think about clothing. I never thought I’d ever get custom anything, because I always believed it was impractical financially.
The prices at this place are so competitive that it makes it hard to buy «off the rack» ever again.
The whole experience from the first step into the store till you leave on your subsequent fitting are absolutely amazing. So friendly, professional, and helpful, especially for someone like me who knew next to nothing about style.
Their policies regarding product satisfaction, and additional tailoring make the whole investment that much easier.
I go here now for all my suit and shirt needs. It doesn’t make sense to go anywhere else.

Having read the previous reviews I visited Surmesur in Toronto with preconceived ideas…
I must stress to all that I am now shocked by the negative comments …
I was greeted promptly & with such warmth that I felt immediately at home… a young attractive girl walked me through the concept and was highly knowledgable … I was also consulted by another gentleman with a very high taste level as was evident by the burly plaid suit he was wearing…
I made my choices .paid & was measured with such aplomb that I thought I was in a much higher priced establishment…
The delightful way I moved through the Surmesur process was a true joy for me…
P. S. I have received my first order & am thrilled with the results,
Go forth & be styled be these folks…

Updated review:
I recently bought a suit, two shirts and two ties at Surmesur. I originally wasn’t thrilled with the fit of my suit and it took a total of 4 adjustments, but at the end of it I ended up with a suit fits really well, it is what I requested and seems to be good quality. Overall the staff went out of their way to make sure that everything worked out well in the end.
The only reasons I didn’t give this a 5-​star is because I still feel this sort of business needs to be more prescriptive, particularly when it comes to fit for the average person. That being said I will likely go back for another suit in time; I’ll just make sure I need to know exactly what I’m looking for.

Francois personally took my measurements and when I received my suit, I was impressed with both the quality and the fit. He gave me lots of different options based on the type of style that I like and I felt I like I received a top notch suit. I would definitely recommend this place to others.

Not being dissuaded by rather unfavourable reviews, and relying on a friend’s excellent experience (one fitting and perfect suit upon arrival) my partner and I decided to have our suits custom done at Surmesur in Toronto. The suits are for our wedding at the end of October this year.
So what did I think? Well.
Our first visit was in mid-​August for a consultation and design selection for our respective suits and shirts. My initial impression was of vast fabric selection for suits and shirts. The design consultant was helpful in guiding us through the options, despite the network lagging and the «digital» model element not being available. We were unable to visualize what the end product would be, but we are both design oriented so we were satisfied with each of our elements. I would caution anyone coming here to have a strong idea as the consultant will not know what your preferences are. At this point, out biggest problem was that our measurements were taken by the gentleman who also provides customer service support at the front desk. He is not a tailor. Someone answering phones and otherwise not very knowledgeable or opinionated in respect to design should not be taking down measurements. Note: the fact that he is wearing a fitted shirt and pants and looks awesome has no bearing on what you’ll receive.
Our second visit was on September 9. The suits arrived and were ill fitting for both myself and my partner. My jacket was too large, my partner’s jacket was as if it was made for a child — he could not raise his arms. The customer service representative had the gall to tell him this was the style he chose! When the in-​house seamstress arrived to inspect the garment, she immediately identified issues with the jacket’s construction as not «style related» but an obvious design and execution flaw. My jacket had the wrong venting. All in all, the jackets were to be remade. My pants were massive — too long and too wide in the waist. We wondered, did someone actually take our measurements?
Our third visit was on September 19, but this was only for the pants and shirts. We were not advised, but came anyway expecting everything to be there. Regardless, the shirt and pants for both myself and my partner required further alterations and I was dissatisfied with the fit of the pants. My pants also had a poorly executed hem, which one of the more competent staff recognized when I pointed it out. The customer service rep — part of the problem as he is totally inept — took some more measurements and we were off (…to have a beer and lament the result).
Our fourth visit was on September 27 to try on the new jackets with the tailored pants and shirt. My new jacket was too big, my shirt required some minor alterations but the pants were beyond awful with the new jacket. Distressed, I felt like I would rather wear my H&M off the rack suit.
In between visits, I called the store twice without a response. Worried that my alterations were lost in the queue, and with a looming deadline, I emailed the store after no one responded to my messages. I received a response from Haseeb, who provided an explanation and advised that he will be there for our next fitting. So, our fifth visit was on October 7. Haseeb was extremely knowledgeable, helpful and opinionated in terms of tailoring. We felt confident in this hands and felt like his suggestions were actually helpful rather than the usual «ok, guess that looks good» or «no, you actually don’t need any more tailoring.» He fixed my issue with my pants and personally identified issues with my shirt (note: the previous customer service rep said it was fine).
Our last visit was Oct. 11 and the suits and shirts fit nicely! I have to say that it was Haseeb that made all the difference. He offered us two gift cards for future use and while they did not make up for the frustrations that we experienced, it was a nice touch along with Haseeb’s helpful eyes and skills. He made the difference in this instance and I think herein lies the problem: since Haseeb, or coworkers of the same skill, are not guaranteed, sometimes you end up with less knowledgeable staff helping you. While the majority of the staff is fine, the customer service rep from the front (Michael? I can’t remember his name) should not be assisting with tailoring or fittings and should stick to answering phones.

I share the same sentiments as the previous posters with 2 or less stars. When stepping into the store is looks chic, modern and trendy but once they have you on the hook you soon realize that they are merely a chop shop not custom tailors. It takes a lot more then just wearing a measuring tape around your neck to be a custom tailor. Understanding that you generally always get what you pay for our bridal party decided to upgrade the quality of the fabric and added details such as interior lining piping and sticking (all at an additional cost) The total price came in around $ 500 which is very low for a custom suit, which this was not and quite high for a Zara/H&M quality suit. On the first fitting the 3 of us were astounded on how far off the measurements were and questioned if these were in fact our suits. Pants to short/​long, jacket selves were too short/long.the list goes on. That said and understanding it is a custom suit requiring at least one fitting we all went back a second time to retry the suits. To our dismay some of the alterations were not even done, others were done to an extreme which meant that previous jacket that was too long was now too short. Then the attention to details were all but forgotten in that they extended my jacket and removed all the buttons including the eyelets for the buttons and when they placed them back on they did not put the eyelets back and merely sewed the buttons back on. Due to the numerous amount of pressing on the suits there were a number of creases on the lapels and sleeves which were quite noticeable.
I had advised them prior to getting the suit that I would be requiring another 9 suits for my own wedding thinking that they would pay greater attention to detail and customer service considering this opportunity. That said I guarantee you I will not be going here to get them. If I wanted to get a suit like this I would much rather go to Zara and bring it to get altered and call that custom tailoring instead of a place like this.
I had high hopes here and should have read the reviews prior to going. Not recommended at all.

COMPLETE NIGHTMARE! My brother’s bridal party had their suits made here. What a disaster!!! My husband (6 foot 1, 200 pounds) suit was two sizes too small! I had to go there the day BEFORE the wedding to get them to readjust. He couldn’t move and the pants were two inches too short! My brother’s best man’s suit was too small too! This place is full of amateurs who have no idea how to properly tailor a suit. Terrible customer service and terrible quality.

My first reaction when I stepped into the new location at Queen & Jarvis was… well… I was like a kid in a candy store. I was almost giddy with the choices I had. The store was set up perfectly and I strongly believe this could be the store of the future.
with all the fabrics to choose from and design options I had no idea where to even begin. Thankfully there were amazing staff such as Francois who was able to help me navigate the waters of creation.
He started me out with a choice of fabric which is what sets the price for your design. With his help I had two custom designed, made to order shirts laid out on one of the many LED touch screens located throughout the store. The it was off to the body scanner –which I thought was pretty cool — but it was the fine measurements he took in addition that REALLY impressed me. Even measuring the cuff size for my watch since I always wear one.
It took about 3 weeks for my shirts to arrive and I have to say they are the best shirts I have ever worn in my life. I can’t even look at clothing stores anymore because they won’t be able to come close to the price, cutting and quality of the end product that Surmesur can offer you.
I highly suggest anyone that is into looking their best and getting taken care of like a king to visit Surmesur. I can’t wait until I order a suit from them — I know it will be another amazing experience.

Went to the grand opening party tonight. Suits and selection is price quite reasonable for custom suits. Sure beats any Moores or Tip Top. I would choose custom made suits over HM and Zara any day.
Store is nicely laid out, clean and open. Like how they have all the swatches on the wall. The large computer screen was a great touch to see all the options.
Will swing by to get a custom shirt, at $ 45, it’s a great value!
More pictures and in depth review at: