Starbucks

They used to be better back in the day. This would be one of the Starbucks I’d frequent most because it was closest to me. They don’t have much seating. It’s simply convenient because it’s located in the hospital and right at the main entrance.
However, they’ve been severely lacking in performance over the last few months. I understand that being jam-​packed is mainly out of their control, but I dislike when they mess up my order and have me waiting. I ordered using a promo code but it wouldn’t go through. So I cancelled it and ordered a breakfast wrap but another barista informed him that it didn’t work because I needed to order a grande to get the promo — could you not have told him that before? They forgot to make my wrap and so I asked them 5 minutes later how much longer it would be. They said they just sold the last spinach-​feta wrap. Ugh.
I came a few other times without incident, but there was another day where it wasn’t busy at all. The barista was wrapping up what she was doing at the cash register and I waited. When she was ready she asked me what I’d like. She misheard me and I repeated what I wanted. I wanted the frappé and instead I got a latte. All in all, I don’t hate this location but I’ll go elsewhere because the amount of times they’ve gotten my order wrong has been too often.

I have to say, I met one of the rudest baristas at this Starbucks. He completely ignored my request for a water when I purchased a lunch wrap, and when I followed up on it he said «sorry miss, we have to make the drinks that people actually pay for first.» Then I saw him turn around and actually write my name finally on a plastic cup. Clearly he had forgotten and tried to cover it up. For the record, waiting over 10 minutes for a water that could have been filled in 15 seconds and watching 8 people behind be get served their drinks really frustrated me. Granted everyone else provided good service on the other occasions, I give this place three stars. I hope they review this guy’s ability to deal with customers.

Loooooong lines.
I have never seen this location without a line.
Standard Starbucks drinks once you have waited in the line.
Not sure if it is hospital rules or what, but there is no wifi here either.

Standard Starbucks fare. But the occasional hot doctor in the house.