Starbucks

One would think that Starbucks is Starbucks is Starbucks. It’s a chain and you’d expect similar quality service and drinks. I notice when it’s out of the ordinary, and this one is, in a bad way.
I’m a very easy customer in that I either want an americano or a dark roast. I’ve stopped asking for no room because a barista once made the mistake of topping it off with pike, and because of the massive line of fellow students behind me who want their fancy drinks. I understand if you’re a stressed barista and it’s okay if I get a little less coffee from now on. What I don’t appreciate is you trying to pretend that you didn’t make an honest mistake and I had to ask you to correct it. A little more honesty and initiative goes a long way. Start drilling it in your head that pike is NOT dark roast, please.
This is the only Starbucks that I’ve never tipped.

I agree with EVERYTHING Amy Z said. The workers are rude and impatient. I’ve worked customer service before and I know how difficult, labor intensive, and tiring their job may be (which is why I’m usually very patient) however there needs to be some level of professionalism.
I went last week running on 4 hours of sleep and decided to order an Americano. It’s nothing fancy and should literally take a minute or two to finish. I wasn’t asked for my name or anything and I just assumed that they would call out my drink or the same person who took my order would give me the drink.
So I wait and wait and wait then I realize other people who were behind me are getting their drinks… I go back and I’m like I ordered a tall Americano and I didn’t get it yet (I was waiting for 15 mins at this point).
The girl asked me who took my order and I said YOU DID! And she’s like I did?! I was annoyed at this point because I had an hour before my next class which is at the other end of the campus and I had already wasted so much time because of her mistake.
She was really confused and I explained to her that I already paid and got nothing so she writes it on a cup and then I’m leaving to go to the area to wait for my drink and she’s like «EXCUE ME MISSS?! that’s $ 2.70). I was fuming at this point because I was waiting for 20+ mins to get a regular coffee and she clearly wasn’t listening the first time when I explained that I already paid and got nothing.
AGAIN I said, «I told you I paid how does it make sense to charge me again when I’ve been waiting for 20 mins because of your mistake.» She just looks at me like I’m lying about paying.
Sorry for the rant I probably won’t come back to this location I’d rather go to Tim Horton’s or second cup on campus.

This is one of the worst starbucks I’ve ever been to.
Y’all that work here– you’re rude.
Now. I can’t be like «omg I’ll never go again» because it’s the only starbucks on campus and there are just those early days where you need a nice tea or coffee. and timmies doesn’t cut it. The workers here are impatient and 80% of the time, they don’t really understand what you want without you repeating yourself slowly.
The gold card system is messed and they don’t have a scanner like all the other starbucks. That’s why the workers (distressed students and old filipino ladies) get pissed because they need to manually type in the number, when you’re paying from the app.
My drinks are ALWAYS messy when they hand it to me, with sticky liquid dripping down the side or the top not being on properly. I don’t think they realize this drink is worth half an hour of minimum wage in Canada– at least you can make it presentable?..
One time, this girl that was waiting for her drink asked «did you make it with soy? I asked for it with soy because I’m lactose intolerant» and the worker barely looked at her and said «nope because we charged you for regular milk» and shut the conversation down. RUDE. That poor girl probably couldn’t finish her $ 5 drink without a few trips to the bathroom. Honestly, any other starbucks would’ve fixed that error.
I come here probably once every 1 – 2 months and still, that’s too much. Must. stop. supporting.