Skiis & Biikes

I’ve never actually been in this store but I am really impressed with their service. My husband and I were looking to purchase icers for winter hiking. We’d been to Sail and MEC and although MEC offered Kahtoola’s, they weren’t available in our size. This led us to do a little research online and we found a Canadian company (Hillsound) that made a comparable product.
We call the company directly and they suggested we order them through Skiis & Biikes. My husband called to have them ordered and we had them within two days. No complaints, no hassle, no issues at all. Requested, ordered, purchased.
Now… where did all the snow and ice go?

Worst customer service ever. I would never shop here. Boyfriend and I were clearly looking at bikes but no one said one word to us even when we walked past them (multiple times). They were all hanging out behind the counter chit-​chatting. My boyfriend called them a bunch of teenage punks.

Took my bike in for service and they did a great job. Lots of options and they called to discuss what I needed before they did the work. I liked them and I didn’t feel too bad because I know next to nothing about bikes.

Incompetently run.
I took it in for a tuneup and to replace the pedals and cycle computer. I wasn’t looking for anything special, so they grabbed a $ 30 pair of pedals for me.
I go back to get my bike and discover they’re only charging me for the tuneup. When I go to correct them, I discover they’ve put 100 $ pedals on (that any other place would charge $ 50 for).
Then I get home and the next day, my rear tire is flat: they damaged the valve and it leaks.
Mistakes happen, but three on one visit is incompetence, not an accident.

I too received the same lacklustre service approach with my son’s new skis. They just have no idea. Very badly organized and very poor customer service not just in the tuning dept. too many young kids working the floor too that just seem disinterested and very short on knowledge. I basically had to help the young kid fill in the form for mounting my sons skis. I am not happy or confident at all that they did the job properly. Terrible place…

I brought my snowboard for a full tune up, which I heard they have excellent high tech equipment to do it. I lost a screw in my bindings which I wanted them to fix as well.
I returned to the store a week later to pick it up and that was when things went downhill. They didn’t have the proper screw to replace it with, they said that they were supposed to go another ski store nearby to pick it up but never got to it and suggested that I go there myself.
I examined at my board and it didn’t look like a $ 50 tuneup, let alone waxed, so I returned back to their service counter and asked whether any work was done to my board. They said nothing was done and the person who wrote up the service slip forgot to write down a tuneup and wax.
I was really frustrated as I waited a week for nothing and made two treks from downtown to do it. They apologized for not doing the work, but other than that didn’t make any attempt keep me as a happy customer.
I definitely will not come back!
I eventially took my board to Hogtown Extreme Sports which the work was done in 1 hour and I didn’t have to leave downtown to do it.

Impeccable service. I couldn’t ask for service better than this. One of the managers, Chris, took a couple hours out of his time, despite it being Christmas Eve to help me find the perfect ski boot. And even when I tried things back and forth and forth and back, he didn’t even mind. Needless to say, I’ve finally got the perfect ski boot and I’m ready to rock and roll out in the hills!

Snowboarding is both sport and fashion. Who knew? I was on the hunt for snow bunny gear at their continuing post-​Christmas sale and found a store that is equivalent to candy heaven. The super friendly staff really knew their stuff — they’re not on commission here, so their approachability (in fact, in all cases, each sales staff approached me first!) was a pleasant surprise. They have an incredible selection of technical gear that my fashion forward friends would approve of. Beyond simply retail, they also tune skis and boards.
As their name suggests, they’re also experts in bikes, but since I wasn’t on the look out for that area, I didn’t pay too much attention.
For great service and large selections of technical snow sport gear, definitely check out this store!