Royal Taxi Transportation

1.5 star review. Used Royal recently to get home from downtown. The vehicle was dirty, smelly and was in obvious need of repair as it would not accelerate over 85km/​h on the highway (427 and 401).
1 star for the driver actually knowing where he was going and half star for the taxi not completely breaking down part way.
This trip reminded me why I enjoy Über so much.

Took a Royal Taxi tonite in the pouring rain, my little daughter was soaked so we opted to take a cab. Driver was monosyllabic, rude, and when we reached the house, I paid with interac. I asked about the $ 1.50 surcharge and he said, we get charged for these. I said, you should tell the customer before they opt to pay this way. He looks me dead in the eye and says, everyone knows that! I didn’t. My dad used to drive a cab when he first came to Canada so I admire how hard some drivers work and appreciate the pleasant ones but this guy ensured I’d never take Royal again and this company seems to get the miserable rejects from all other taxi services. Awful. And honestly, if this is the degree of service we can expect, I hope Über upends this industry and drives those who can’t compete right out. I would take Über in a heartbeat to get something other than shit service.

worst experience with taxie company. First the dispatcher had me repeat the address… 5 times!!! Without telling me how long the taxie will arrive.
15 mins later, I called back asking for status, put me on hold, then told me driver will arrive in 1 min
15 mins later, told me driver will arrive in 2 mins
10 mins later, told me can not reach the taxie driver!!!
Fking kidding us? Waited 40 mins for this non sense.
Worst taxie company ever.

I reserved a taxi two days in advance to go to the airport. Then I called one hour before hand to make sure everything is OK. By the time it is 10 minutes past and still no show. I called again and the operator said there are still trying to locate a taxi. She said I shouldn’t reserve the taxi online and there is nothing she can do. I called another taxi company and Royal taxi comes 20 minutes later. I called the other taxi company and they said the driver are on his way and 10 minutes away. I told the Royal taxi driver it wouldn’t be fair to cancel the other taxi because Royal Taxi did not keep their commitment first. The Royal taxi driver becomes mad and very impolite.
In all, I wouldn’t call Royal taxi again and they lost a very royal 20 years customer which has been tolerating for the past five years.

Royal uses a credit card service that recently introduced a fee of $ 1.75. This is theft — pure and simple. As I do not use «independent» ATMs (which charge huge fees) nor will I use Royal Taxi again. While I find any credit card fees unreasonable (and, as a practice, subtract them from the tip), this fee is more than triple the fee most taxis charge. For almost any ride downtown this amounts to a 10−20% fee for using a credit card. I called to complain and was told that this is a new fee is likely not going to change. Lucky for me, they are far from the only company in town.

I haven’t had great service with this company recently. However, I’ve liked using their service in the past because the cars tended to be a little nicer than other taxi companies.
I called for a pickup in the east end (Scarborough) and the car never showed up. In fact, I called twice and the car didn’t show up, but the dispatcher said the car was on its way. It’s mind boggling to think that, for a taxi service, the dispatcher and driver can’t effectively communicate. Perhaps the drivers are responding that their on the way but really aren’t? Maybe the dispatcher sends them to the wrong location? Whatever it is, it doesn’t really matter because they are losing business from it, and angering customers that try to use their service.
In the past I’ve had a Royal Taxi driver tell me that the company primarily serves the downtown core and that I should call another company located in the east. Since when is Downsview (their HQ) in the downtown core? I’ve never had a company tell me not to use their services, but I guess this speaks to the level of customer service they provide. What purpose does it serve to turn away paying customers?

I would never choose this company any more. I waited for 40 minutes and called them three times. The second time I called a staff told me that a cab was coming in 10 minutes. But when I called third time, the staff was very impatient and said there was no car in my area at that time. Finally I just cancelled that service.
That was a waste of time to wait for a bus so long time. Plus staff’s attitudes made me very unhappy.

This is possibly the worst taxi service I’ve experienced. This summer I waited half an hour for a car, and I wasn’t calling from the friggin boonies either — I was at Jarvis and Queens Quay… pretty central as far as I’m concerned. The other day, I waited forty minutes for a car to come pick me up from my house… also central. When I called back they said a car had been dispatched. It never showed. I ended up heading out to Queen St. where I flagged a cab in two minutes. Teaches me not to wait around for these clowns every again.
The only reason I have ever bothered with them in the first place is that their cars tend to be cleaner than some other companies’ cars. But what’s the difference if the car never shows anyway?
I thought maybe I’ve just had bad luck, but it came up in conversation today with friends and apparently Royal has the reputation of being no shows.
Weak sauce.

These are the dark blue taxi cabs you see around once in a while. When I needed a ride to the airport in the middle of the day, I called a few other companies asking for a flat rate from my place, they all quoted higher rates than what is set by our glorious City of Toronto, and Royal Taxi was the only one that quoted me the exact same rate you can find here
I booked it for the specific houry and I have got to say that it arrived right on time. The driver helped me with my luggage and then I climbed inside. OMG, the air inside was unbreathable, stunk of cigarette smoke, which as a non-​smoker I hate. Since the time was pressing I did not get another cab and had to cope however I could. What happened to the mandatory smoke-​free environment outlined by the City? The interior did not look very clean either. Luckily I got to the airport on time despite driver making some odd choices like taking a collector when the sign said that express is moving well and collectors moving slow. When I said that I will pay flat rate in cash and can I please get my change back the driver didn’t look happy at all, he mumbled something under his nose and handed over my change. Overall I got where I needed on time and paid what I intended, so it is ok, but I have been subjected to the heavy second hand smoking factor and less than pleasant treatment.