Royal De Versailles Jewellers

Terrible. Completely screwed up our wedding bands. Did not prepare them in time, had to give us a loaner which we had to pay for, then when we got the actual bands, screwed it up so badly. Were not at all apologetic about the matter. We thankfully managed to get our deposit back, but will never go again.
Should mention: this was a few years ago, not last year (2015).

The good: Carries all the brands I was considering, including IWC, JLC and Rolex. An excellent selection of watches.
The bad: Horrible customer service. I wanted to look at both IWC and JLC but the salespersons were helping other customers. It was a Saturday afternoon, and was relatively busy, so it was understandable to have to wait. However, not only was I totally ignored by both salespersons, one wouldn’t even move the tray so I can look at the watches in the display. She was too busy chatting up the customer (not about watches) while he drank his glass of wine. I was eventually asked by another salesperson if I wanted to look at a JLC, and the Rolex women were friendly, but by then it was too late. Needless to say, I will not be returning to this store. Unfortunately, the staff alienate potential customers by judging and pandering to a «certain segment of customers» on the perception they have money.

Overall I really like this store and would definitely consider buying a high-​end watch here in the future.
Inventory: They have a fantastic collection of watches here. There is a great selection of JLC, AP, VC, Breguet along with IWC, Rolex, Omega. I wish they carried PP and ALS though… Toronto is a pretty major city and getting your hands on PP, ALS, FPJ is very difficult. But that’s not really Royal’s fault. For context, Singapore has 10 PP ADs… Toronto has one.
Service: Others have made comments that the sales staff is full of beautiful women who don’t know very much about watches. I would agree. But they are very friendly and even though I’m not a wealthy person, and was not dressed up to look like one, I felt they were very professional and helped me as best they could. I expected a snobby attitude when I first came to the store and I was very happy to be proven wrong. I would say that it is best if you know what you are looking for before coming to the store though because they won’t be able to offer much help with their expertise.
Price: Pretty good. Maybe not the absolute best price available anywhere, but you can be confident that you can get at least a decent price and not be ripped off. I looked at two watches here. For one I got the best price I could find in the city, so I bought it. For the second watch I found a better deal somewhere else so I bought it there. But one for two isn’t bad considering I looked at several stores.

Very large and beautiful watch store with huge selection of high-​end watches — Blancpain, JLC, AP, Breguet, etc. There’s lots of eye candy for a watch collector such as myself.
Talking about eye candy… The women in the store are off-​the-​chart hot. I don’t mean run-​of-​the-​mill attractive. I mean «what’s your real job?» hot. I don’t know what their knowledge of watches is, but who cares? They’re almost certainly not there for their expertise in fine Swiss watches acquired over years of experience.
The only words I heard coming from the mouth of one of them was «Is there something you would like to see?» That’s either an innocent question intended to be helpful or an exquisitely crafted double entendre. I was tongue-​tied but almost said, «I’ll take everything.»
I think that’s exactly their strategy.

This is a really high end place with a nice collection of watches which is why I gave it 2 stars. However, the staff is just ridiculous. Absolutely no interest in watches or any knowledge. It seems all the girls are hired for their looks cause they seriously have no product knowledge.
I handed in my Blancpain for a repair once and the lady had no idea how to adjust the calendar. She kept fidgeting with the crown until she almost broke it. I assume she would know about under lug correctors used by one of their main brands. Further, it takes them 1 whole month to ship it to Switzerland! Yea basically the watch just sits there, eating away at a warranty period until 4 weeks pass by for them to start shipping it for service. The only reason this place is famous is cause it basically has a monopoly of high end watch brands in the Toronto region.
My 3^rd star is given simply because they are good in following up with me. The service manager is very prompt with her email responses and good at following up. If it weren’t for her response I would have probably lost it

This is the best watch store in toronto hands down. Best selection, prices and service especially with my sales rep Irene. They take care of me each and every time, are not pushy with sales, and offer me a drink no charge every time. Repairs are no sweat, engraving is free with purchases, and the front staff are extremely friendly. Whenever I’m in yorkville, I can’t help but stop by and say hi.