Rogers Plus

I recently had to replace a not yet year old blackberry, damaged portal. We had purchased it originally at this location and went back there for help after getting no where with the telephone support. The staff member we dealt with at this location, Mark, was exceptional. He tried for the better part of an hour, to retrieve my data for me. As the portal damage was deemed «physical» the warranty was considered void. This meant purchasing a new device. Mark explained to me how to take care of the blackberry and back up my important information. Then Mark went to bat for us and although I now own a new blackberry (which I purchased) Rogers agreed to send us a refurbished model as a good will gesture. When it arrived by courier 2 weeks later, it was in fact a new device, older model. My son is happy to now have this one! And I am VERY happy with my new blackberry bold.
Although this store is often so busy that the wait times border on ridiculous, the customer service aspect is good. I think they need more staff because we sure don’t want to be rushed through these purchases.