Rexall Pharma Plus

I have just left the Pharmacy after 20 years.
The Pharmacists are constantly explaining medications to customers at the open counter. I’ve heard and myself experience the announcement of loose stool, psychiatric medication, UTI and «tummy» pills.
You know why they don’t use the private room? There is a fax machine in there! No place to sit.

I was in this Rexall the other day and left again feeling annoyed at the lack of customer service. While I was looking for an item in one of the aisles, there were about 5 employees restocking shelves. Boxes were everywhere, you had to walk over them. Boxes were also piled up in front of the shelves where I was wanting to look. Not one of the employees acknowledged my existence and asked if I needed help. I was obviously looking for something, as I was walking back and forth, and in and around the boxes.
I realize I could’ve asked for help. But I’m getting so tired of the shabby customer service that I keep witnessing in stores now. Customers should never be ignored like this. These employees spoke only to each other and in their own language. This is so maddening and unprofessional.
Smile and say hello to your customers. Ask if they need help if it look like they’re looking for something. Don’t ignore them and only talk to one another in your own language. This is very poor customer service.

Been going to this location for the past year. Seemed fine if not a bit pricy. But lately they have gone downhill. I give 2 stars for location and selection but it really ends there.
Now this particular Rexall just seems lost. Green ham still on display, wrong pricing on numerous items, over pricing pretty well everything except the milk and boxes all over the isles.
I asked about a few issues and they said «I j
ust work here» which is a common answer in this case.
Such a waste of a beautiful store in heart of the village.

As of yesterday, January 12^th, this Rexall location was still displaying for sale multiple cartons of milk that expired on or before the 6^th of January. The matter was brought to the attention of store staff, store management and head office yet the store continues to display for sale the milk expired going on a week now.

I use to use this pharmacy for several years, but found the staff to be rather rude and always making mistakes with medication. One of the pharmacists was having a nervous breakdown when he couldn’t figure out the computer, then got panicked and started expressing how stressed out he was. Then he made a mistake filling my prescription, and started getting angry and took it out on one of the ladies working. I thought this was very unprofessional. I actually though he was going to quit right on the spot, and walk out.
They often made mistakes with medication, and almost gave me a refill on Percocets that I filled a year prior. If I wasn’t honest, I could have easily taken them.
Also I find they are not very discreet with clients. They talk loudly when discussing medication with you, and anyone around can hear. So if you have a funny rash, you can be sure that the person buying cough syrup in the isle will know about it.
I finally gave up with this Rexall this year, and now go to shoppers.

There was a male pharmacist who was working on November 6, 2014. He was working with three females and spoke so rudely not only to me when I asked him a question about how to properly take my medication but also to his fellow female staff members in front of customers. I found it completely unprofessional and will not return to this pharmacy again.

I went to see my doctor about 3 months ago, she called in a repeat to get me through the rest of the year, I picked up 3 months and still had 3 to go. when I called to get the rest of my repeats filled they refused to fill it and were VERY rude about it. I have to go and see my doctor again to get a new prescription written (waste of her and my time). I’ll be taking it to shoppers drug mart.

I used this pharmacy a couple of times and made it clear to them I did not want to be contacted with their automated reminders when my prescription was ready. I walk by daily and I would check back in 24 hours. 3 hours later I got an automated message saying I had a prescription to pick up. After asking them not to call me, they called me. Then around 25 days later I got another automated call reminding me I need a refill. When I went in to ask them to refill my prescription, I spoke with the pharmacist about their attention to detail in little things let alone filling the prescription, she assured me I would not get called again, but I did.
When I picked up my bottle of pills the next day the pharmacy area looked like complete and utter chaos. There appeared to be no order or process. They asked my name several times, how to spell it twice, rummaging through bags and bottles. After offering me 2 bags that were not mine, they finally found my package but when the cashier looked in the bag it wasn’t correct. Wrong pills in my bag, looking at the work area I wasn’t surprised. After a while they found my order.
Now I use Shoppers and love it.

This is a fairly pleasant pharmacy for shopping. It’s very newly renovated – incredibly clean, well-​lit with a lot of natural late, and spacious in feel. It’s never too crowded.
The staff here are generally pretty friendly and willing to help you find what you need. They have a rather nice selection of products from healthy/​beauty to a decent food selection. The trick for shopping here is to buy things on sale… when they have a sale, products can be really quite cheap. I’ve managed to get some great buys here on products.
OVERALL, I find this can be the most reasonable place to buy things like toiletries. It’s cheaper than Loblaw’s and more pleasant to shop in than the nearby Shoppers Drug Mart.

After speaking to head office I received a call from the cosmetic manager at the location where they refused to give me a refund. They explained their logic to me, but I still do not agree with them refusing to give me a refund when every other location had no issues doing so. However, they followed up and that I do respect.

The best Rexall/​Pharma Plus in the city.
If you don’t know, they have just finished a renovation of this location and it’s AMAZING. They have changed their name from Pharma Plus to Rexall, so please don’t be confused with the location across the street.
The new store is 2 levels, and has a great vibe. They have expanded their product selection and you can now get frozen foods. I’m sure it’s a tactic to keep up with Shoppers, but it’s in the perfect location and could give some of the local «quickie mart» stores a run for their money in that area.
The staff are friendly, fun and very helpful. The Pharmacy manger is amazing and helped me change over from Shoppers with out any issues. They made me aware of a packaging change to one of my drugs — something I’ve never noticed, but they wanted to ensure I knew that I was indeed still getting the same drug. I’ve never had that much attention to detail paid by a large store.
This location is also pet friendly! The staff is so friendly to my little guy Finn, it made me wish that other stores and businesses were as tolerant and welcoming.

One of my favorite Pharma Plus locations in all of Toronto due to their great customer service and the feeling that you’re in a real drug store and not in a store that’s a carbon copy of other stores in a retail chain. This location is well stocked with goods and customer service is superb. I especially love the kind older pharmacist who is joy to speak to when picking up a prescription. Located across the street from Novak’s, a smaller, more traditional pharmacy, this Pharma Plus location stands out as it is more of a drugstore that serves the needs of the community. Unlike Shoppers Drug Mart nearby, the small size of the store and staff add to a more personal shopping experience.

This is the kind of pharmacy I expect when I need to go to one, as it has just about everything you might need. My biggest problem is that it wasn’t as easy as I thought it would be to find the moleskin I needed desperately after walking Hamilton and Toronto, ON the last couple of days, but I now know where to go for pharmacy needs while here!