Restoration Hardware

Bought chairs for office several years ago. One of casters broke. I called hoping to get number if repair shop. They called back and replaced the chair… and delivered. Amazing customer service!

Poor quality for lots of $$$. We ordered chairs and a sideboard in «brown oak drifted» finish. Chairs are great. Sideboard looks fine except for the horrible stain job. Looks like the wood was stained before it had fully dried after milling, there are very noticeable white oak lines on the seams. We returned it 3 times but every time we got dinged with a worse exchange rate and we finally got sick of doing that. The last unit received was better than the previous ones but after time the wood has dried and the unfinished seams have worsened. Horrible quality for this cost, and the exchange is a killer. They should quote in CAD and stick to the original sale price, I think th difference from the price we first paid to the price on the 3^rd exchange was about $ 100 on a $ 1000 piece.

I started buying from RH and baby and child more than 4 years ago. I’m still in love with all the pieces I have and adding to my collection slowly. Yesterday was my first in-​store experience. I ordered a bed and dresser through the store associate to be sure of my final price. All of them were wonderful! Yes, the exchange just kills! But some items on sale are still competitive with let’s say, pottery barn (and to me, look much better) As an example, the dresser I purchased for my daughter’s room was USD $ 759, final CAD price ended up to be CAD $ 1091.98, that included 100 off every 500 sale. So $ 659 US price plus shipping and tax ended up to be $ 1091 CAD. If it’s cc online, works out to be more.
As for customer service from HO toll free #, I’m amazed by them! I purchased a huge heavy Roman clock mirror. It cracked 3 Times!!(I think it was manufacturing defect as it’s made with metal and glass in many pieces) They exchanged it twice. Third time I asked to just return it and get a hutch instead. That was three years later. They did. They also took a console with it without any questions since those two were placed together.
I have all Belgian linen (sand) upholstered furniture for about 4 years now and it’s comfortable, durable and your eyes never get tired. We vacuum it regularly and, of course, no food on the couch! My daughter has the mini table for 6 and any time there’s a play date, everyone compliments it. And even us moms sit at it:)
Avenue moving is their delivery company, which is VERY professional and careful. I even hired them to do our moving. Excellent service.
I’m RH customer for life!

Friends gave us a gift certificate to Restoration Hardware. Lamp listed at $ 529 comes in at $ 885 after all their charges detailed In other posts
The store is not located in Timmins. If you want to open up shop in Toronto. inventory your items locally or get the heck out. Amazing arrogance of the head office to do business this way.
If we were not tied to the outlet through a gift card we would have walked out. The best part is the lamp we chose gets shipped in May. Five months to get a pendant light that has been in the catalogue for many years.
The store was busy. It appears head office is smarter then the purchasers that support this place. Don’t know what happened to this place.

Very overpriced and not Canadian friendly. A blanket that was on sale for 199.99 ended up costing me 300.00 because they didn’t have it in stock and had to order it online through US.
Nice stuff but with American philosophy

I shop at Restoration Hardware for very specific items, usually when I want something of quality, made of solid wood (oak) and not import hard woods like mango wood.
I have ordered the 4′ oak round pedestal table on sale and have been happy with it. I recently bought a desk from Ethan Allan, didn’t like any of the EA chairs, so I found a very nice match at RH. It was delivered extraordinarily quickly, was on promotion, and was very much the same as the floor model.
I just wish they didn’t have the 20% fee for the American stock orders. I hope they discard that soon. The conversion between American and Canadian is bad enough.
Overall good store for key items or if you would like to buy something made of good materials.

Overpriced. arrogant, rude and not very concerned about CANADIAN CUSTOMERS.
If they don’t have the means to provide service and reasonable prices to Canadians, then close your Canadian stores and get out of the country!
WHY should anyone have to pay an extra 20% surcharge because your company fails to stock items here in Canada?
FURTHER, I’m shopping in a store that is LOCATED IN CANADA, and yet if I place any order, I have to pay the 20% surcharge PLUS convert the total into US DOLLARS!!!
And then, to add insult to injury, they want to charge 13% HST on TOP of those prices, and even the Canadian HST that is collected is ALSO converted to US DOLLARS!!!
This is ridiculous indeed!

We purchased a large order from them back in July. Over $ 20,000 worth. We had absolutely horrible service and the worst experience. For that much money, we definitely expected more and would not ever buy from them again.
1. Our dining table had to be sent back twice because of a large scratch on the surface
2. The dining chairs damaged our new hardwood floors
3. The couch had a large tear in the front
4. The sales associate convinced us to purchase 10 dining chairs for the table. But when it arrived, it could only fit 8.
Lastly, when the basement couch didn’t fit (due to narrow stairs), we returned it. We called the store to see what other options we had, and were told that «you can return it, or get another couch at another store … whatever you want». So basically the sales person told us to go elsewhere.
… And we did.
Restoration Hardware:
Awful service
Poor quality products
You definitely can get better stuff elsewhere.

Ended up at this place as a friend of mine is a fan of the furniture here and has purchased quite a bit from them in the past (planning to add something new to the museum as I call it)
If you want your place to be a cutout from a magazine this place might be to your liking. I am talking muted colors, over sized furniture (in some cases) that requires spaces that few can manage, only to end up with a setup that one would admire rather than enjoy IMO.
That being said they have a vast selection of items both online and in store and one is sure to find something that will appeal to you. Service from what I have been told has been decent for online purchases (one case them replacing the old cabinet with a new one without charge no questions asked) though be prepared to shell out for shipping.
A decent place to check online if you are looking for a one stop shop that will cover the things you need to furnish your dream home. Its hard to pass a judgement on this kind of store as if you like this sort of furniture/​items this is the place to be.
I would say 3.5 stars.

I have made one purchase at RH and it will be the last. I will stress that my issues were not with this location but with the company as a whole. Worst experience EVER. I ordered an area rug with extremely high expectations of this store; I’m very familiar with their products and their standards for service. I don’t think it’s been mentioned here yet, but RH doesn’t actually sell anything in Canada. The ‘stores’ are showrooms where you go to have a salesperson place an on-​line order for you, no different from what you can do from home. You pay the same shipping/​duties, which is 20% on top of the price tag you see in-​store. So I was more than a little thrilled to be getting a rug from RH, and the people in-​store were fabulously nice. I was assured twice that my order would be delivered by a moving company that would contact me to schedule delivery. This was important because it was being delivered to our new house that we hadn’t yet taken possession of. I find out the day before closing that in fact the order is shipping with UPS and they don’t schedule deliveries. Long story short, RH changed the delivery method without telling me, UPS (don’t even get me started on how horrible they were) delivered the item one day early. It was dumped on the porch of a house I didn’t yet own in Toronto, no signature required, in February. The day before a massive snowstorm. I was livid, but UPS obviously didn’t care. I sent a strongly worded complaint to RH, who responded with a very polite «we are very sorry for the inconvenience». Holy inadequate response! I was so seriously upset with the whole thing I dropped it for a while. When I opened the package I found that the rug was the wrong size! Call to RH. Nice girl, very apologetic, offers me 20% off, will ship out a new one immediately, it will arrive in 5 – 7 days. That was 9 days ago. Emailed RH today. Again, they are VERY sorry, it will arrive in 3 – 7 business days. Absolutely unreal. In the US, they offer white glove delivery to their customers. In Canada, they charge you a 20% premium and dump it on the porch in February. For a comparable product and phenomenal service, shop at UpCountry in Toronto.

We bought a $ 3000 bed in June/​12, we’re now waiting for the 3^rd bed to be delivered
.
The first bed, side rails were not flush with the footboard, out by almost 1 ½ inches.
The Second bed the headboard tufting was all bunched on one side, not universally filled and stitching not consistent.
We’re now waiting for the 3^rd bed… Where is the quality control ??
Also very distressing and something for future buyers to be aware of… They re-​billed our credit card for $ 1400.00 each time they sent out the replacement bed !!!
Had to contact them in order to have it credited back
If we weren’t already so invested in time and have gotten rid of our old bed, I would have told them to come and pick it up.
They have some high end and funky stuff, however after our experience we would not go back

If you want a splurge furniture item, this is the place to go.
VIBE
It’s very high-​level in here; very similar to Pottery Barn: khaki clad staff with those headsets on. Poor staff. I think I got a hello. I was on my phone, though, so I guess I wasn’t being the most polite customer.
It’s gorgeous in here and a great place to get inspiraton for your new home. Lots of leather chairs in here at the moment.
THE GOODS
mainly living room and bedroom merchandise. If you’re looking for kitchen related gear or a small inexpensive gift, your best bet is Kitchen Stuff Plus or Indigo respectively.
I got my a comforter/​quilt here a few years ago and I LOVE it. It’s so comfortable. So I highly recommend their stuff. That is, if you have the money for it. It’s not cheap! Mark-​up heaven.
OBLIGATORY CATCHY REMARK
Oh, they do have hardware stuff here too. Their name wouldn’t make sense otherwise would it? You can restore my hardware anytime, baby.

Rude customer service. Always feels like you are inconveniencing the sales people when you attempt to purchase something. They seriously need to hire a completely new staff and retrain them. Attitude does not equate to good quality.