Rejuvederme Medical Aesthetics

I have never written a review in my life before but this i really felt like i had to to avoid anyone else losing money!
I have been to this place before maybe a year or two ago when there was different ladies, they were nice and informative so I thought I’d go again. I bought the groupon for 4 Microdermabrasion for $ 149 and called to book an appointment and the lady had mentioned i have already been there and this offer is only for new clients. I said okay I will cancel it which is when i had enough time to do so on groupon’s website she said they might not like this but you should be fine I said are you sure she said yes it should be okay. I show up for my app and when the lady finds out i have already been here before and I’m not eligible to use another groupon deal she FREAKS OUT and starts talking to me like I’m the employee that made the mistake. I was there looking at her like I’m not the one you should have this conversation with. She told me nope i can’t do it for you i have a business to run you lost your money. As i am in shock that a business is ran this way I’m still trying to be calm and compromise so I don’t lose my money. We ended up agreeing to getting just a regular facial for a $ 150 for one time use. Took us at least 30 minutes to book an app. She definitely doesn’t try to work with you if you came from groupon. AND today is when my appointment is I couldn’t make it due to having to leave the city for an emergency totally didn’t have time to cancel with enough notice but i still gave her a call letting her know there has been an emergency and i can’t make it can we reschedule. Her response was no the spot has been booked and now there’s no one to take the spot so its wasted. I said so you telling me I’m losing my money because you can’t reschedule due to me having an emergency. She says «THAT HAS NOTHING TO DO WITH MY BUSINESS»
Are you friggin kidding me!!! I have never witness a business run this sloppy and customer service worse than this. Imagine how upset I am writing this while at the airport waiting.

I got a groupon (4 sessions) for microdermabrasion. Reception was accommodating with appointment times.
Service went «beyond» in that the aesthetician (I’ve forgotten her name — not Gina, as others have mentioned) also did some extractions and used a few technologies other than the microderm machine. I wasn’t upsold on anything. There was a Skinceuticals product i expressed my own interest but wasn’t pushed with ANY sell at all.
I would rate at 5 stars but I felt the place needed a bit of a clean up. The washroom is in a shared hallway and is a bit grubby. There are lots of surfaces with significant fingerprints or smudges on them. I didn’t question that the tools were sanitary, but felt the overall space could have had a little facelift. I experienced a bit of a wait for my appointment but this isn’t the first spa in the world to run 10 minutes behind.
I’m looking forward to returning. The aesthetician was experienced and service was good.

This place is awful. I went here for the IPL photofacial to help treat some sunspots on my face. I have never tried this type of procedure before, so bought a Groupon to try out first and was fully prepared to continue on with treatments after the Groupon ran out.
The place was a bit hard to find (it’s on the second floor and there is no sign). My initial appointment was entered into their calendar incorrectly, but luckily they called me to confirm and we were able to change the date. A similar thing happened for my second appointment — they booked me for a Friday (which I could not do) when in fact I was planning to come in on a Thursday, so neither day happened in the end and I lost another appointment that was previously booked for Thursday and got moved because I thought I had this one.
Anyways, when I walked it, the place was completely empty, there is no receptionist and NOBODY EVER ANSWERS THE PHONE. So if you try to call to make an appointment, ask a question, tell them you are running late, you never get to talk to anyone. Now that’s customer service, makes you think twice. Gina took me in shortly after I arrived and the entire procedure took less than 5 minutes. I don’t know if that’s the standard since I’ve never done it before, but the entire time I kept wondering if she’ll hurt my face with the incorrectly set laser pulses, if the goggles are sufficient to protect my eyes, etc (since the entire place does not inspire confidence). Oh, and Gina also looks very unhappy and acts like she is doing you a huge favor by treating you, so you feel uncomfortable being there.
Second and third appointments were equally unpleasant and she kept trying to sell me more packages. Needless to say I never went back.
In terms of whether it made a difference, my sunspots became a little lighter after the first session, but then no difference and actually maybe slightly worse after the next two. She kept saying it would take at least 10 sessions to clear them up, probably even more (and they are not that dark to begin with). Not sure if it’s true since everywhere I read it says that 3 – 6 sessions usually does the trick. I basically questioned whether she is purposefully doing a terrible job in order for me to require more treatments and for them to get more money. I will have to find another clinic to go to.
I would suggest to stay away from this place, just too many things are strange in there and you don’t feel like you are dealing with someone who has your best interests in mind.

Although I was very pleased with the I PL’s that I received from Gina, I did not like the continuous pressure sales to be buying every product or be trying every new treatments with the high-​price tag. I feel clients would be more inclined to revisit again if the high pressure sales tactics were removed. Each time I went Gina would constantly make things uncomfortable with her high-​pressure sales.