Printer Gateway

Is there a lower rating? They printed with hickeys and ghosting and so had to reprint (with some pushing). I had to take some, the better ones, to the client to meet the deadline/​show so they charged me for them, and then only reprinted what was the remainder. So I ended up with a not great batch to make do for the first order and my apologies to the client as I gave the rest, late, and short in quantity. I was not informed, nor was it clear that scoring the spine was extra, so on the reprint, I asked for that and they wanted to charge the whole amount again, not just the extra (since they had to reprint). My time of having to go to the plant twice, picking thru to get good ones, to the client twice (for their bad print), meant nothing to them. The account ‘rep’ would not let me talk to someone else, but didn’t plead my case as I asked him. His best was ‘they said this and there is nothing I can do’. I had no satisfaction at all.