Pantages Hotel Toronto Centre

*2.5 Stars*
My boyfriend booked this hotel mostly because of the convenient location (right across from Eaton Centre) and their spa amenities. Hence, we went in being pretty excited to check out the sauna in the Rainforest Relaxation Room to relax and recharge a bit after dinner.
Everything looked pretty promising at the beginning. The staff at the front desk were inviting and accommodating, and our room was clean and spacious. I especially appreciated the wooden floors.
However, the bathrobes that were supposed to be in our room were not there. The sauna closes at 7PM and since check in time was 3PM we have maximum 4 hours to use it since it opens at 12PM the next morning, which is the check out time. My boyfriend went down to the front desk to tell them and they said the bathrobes would be brought up to us. We waited for around an hour and then decided to grab dinner quickly to bring back to the hotel to eat. When we came back, still no bathrobe. We decided to just not go cause we wouldn’t have much time left anyway.
Long story short, great room, but really disappointed we missed our chance to go to the sauna.

What can I say about this hotel.
We started off ok, the front staff was great and lobby inviting. We checked in with friends and made our way to our rooms. When we walked in things went south fast. We booked a deluxe king room and when we walked in there were two double beds. We called down and they stated that we were upgraded as they had booking issues. Updated is a very loose term at this hotel. We decided to just play along as we had plans and no time to deal with fighting for a room comparable to what we booked so we dropped out bags and left. Upon returning for the night the horrors that were our room became evident, mostly due to the fact that I tripped and fell because the fake wood flooring was coming apart all over the room. The cabinets doors were falling off flooring coming part dirt and stains everywhere a sink that plugged up and it goes on and on. We raised the point to the front counter the next morning and got a «oh sorry… Here’s your receipt»
Stay away from this hotel at all costs. I still can’t believe how horrible the room was.

This is my other FAVE hotel!!! My boyfriend and I stayed here and it is the GREATEST location EVER. The rooms are HUGE and the kitchen and washing machine were both used and LOVED! Downstairs there is a 24 hour Fran’s Diner and well need I say more? Delicious! The service was great and being right next to the Eaton Centre was even greater because for lunch you had sooo many options to choose from. The entrance to the path is right there, a hospital is in front of it if ever needed. They recommend great places to see, things to do and places to eat & go! I recommend this hotel 100%

I recently attended a conference at this hotel and had phenomenal service throughout my stay. They recommended places to visit and places to eat nearby, providing great directions. A colleague forgot her toothbrush and they had some for free at the front desk. They always seemed to go out of their way.
I stayed in a junior suite. The room was spacious, clean and modern. The hotel had free WiFi everywhere too (I had read the opposite in previous reviews). Bonus: no carpet in the room!

Have stayed here quite a bit. It is nice to have Kitchenette style rooms. The problem is, when you have a stove to cook at you need Kitchen utensils. I had a Day Off and wanted to cook a nice meal, I had asked if I could have Pots, pans, etc. I came back to the room to find a little mini soup pot. Very Disappointed. I ended up going to the Keg.
The room itself was very comfortable, Some fixtures needed attention, for instance a couple of the light bulbs were blown and were not replaced making for a dark hallway. Shower light didn’t work either.
Front desk staff were very friendly and accommodating. Due to the location, we put up with this for the sake of 2 days. Otherwise, I would have enjoyed it elsewhere.

I stayed here while on a trip to Toronto and while it was a nice stay and room was priced ok and close to everything. I was asked when I was leaving if I had snacks or used the mini bar and since I answered NO I had not looked much at my bill. I signed it paid and left. When I got home I was taking a look at it and they charged me 4 bucks for a can of coke I never drank. I paid this hotel just under 1000 bucks for my stay and answered the questions about eating snacks and drinks and the very bill he passed me had charges on it for drinks so why ask me? Next time I will spend 5 mins looking at each line in that bill. I called and asked them to refund my 4 bucks and got the impression that was not going to happen. IF it was not for this I would have given this place 4 stars but since they overcharged me they get 2 stars and I suggest you take the time to review each part of your bill if you have to stay here.

We prefer to stay in condo-​style hotels and got an excellent government rate at the end of May. I found the reviews on TripAdvisor to be more helpful than those on Unilocal.All the public spaces are modern and new but, as expected, our room needed some fixtures replaced. For example, the bathroom sink, tile, and cupboards where visibly worn.
Check-​in and the reception desk staff were extremely friendly and accommodating. Our deluxe king room was impeccably cleaned and had all the kitchen supplies that we needed. There was one mistake for the minibar but the hotel corrected in after we called. If the price, amenities, and location across from the Eaton Center are what your looking for I would recommend this hotel.

Came here for a birthday event called the Mixed up relay. You can find it in their lists of corporate events!
You get a private room and your own bartender who teaches you how to make 1 cocktail, 1 shooter, and 1 martini. You get into teams and compete to see who can make the fastest and most delicious drink!
Very fun concept, our bartender Mark/​Marcus (?) was very humorous, laid back, and was able to handle our loud drunken group! :D
It ranges from $ 50-​$ 60 depending on group size. We had 15 people and each person paid $ 55. The process to set everything up was done via email and was very quick. A lot of confirmation and was professional.
Would try the other events for sure!

I went into this hotel blind through a bidding site since the location and price worked for me. It was near the eaton centre for under $ 100 per night.
Check in was a breeze and I got a suite with full kitchen and washing machine which was a pleasant surprise. I really didn’t use anything besides the full sized fridge but it was still nice to have.
I believe the hotel also serves as a residency and the guests and residents are only divided through which floor they go up from. Some units in my floor had a traditional key access so I assume those were residence units.
You probably won’t get much of a view regardless of the floor since it’s downtown with typical high rises around. It is also across from Massey hall so if you are in town for a venue there it should be pretty convenient.
There is also a 24hr diner right next door. The food isn’t the greatest but it’s hard to beat the convenience especially when it is freezing outside.
My only complaint of the place is that there was some sort of construction noise coming from my floor when I wanted to sleep in on one of the days. Otherwise great location at a great price. I’ll definitely stay again if the price is right.

Top notch customer service. Standard suite had enough space, very chic hotel and in the heart of downtown. Was looking forward to the fresh sushi rolls for breakfast as indicated on my hotel booking but did not find anything. Also please check the expiry dates on the drink smoothies, was wondering why it tasted funny, since it expired on Feb 04 haha. Thanks for the stay.

This hotel has the potential to be so much better than the experience I had. Its location is prime — sitting in the heart of downtown Toronto. It’s right next to the Eaton Centre and is in the vicinity of restaurants that range from diner-​status (Fran’s) to fancy schmancy (Canoe).
Moreover, it may not look like much on the outside but it’s lovely on the inside. It’s definitely one of the nicer hotels with pretty chandeliers, lighting, and décor. The rooms were designed elegantly, but some of the furniture, like the table looked scraped.
The check-​in process wasn’t welcoming at all. We approached the desk and weren’t even greeted. The receptionist treated us with indifference throughout it all. It was an awkward interaction to say the least.
We had booked a room with a kitchenette so that we could cook some of our meals. It was perfect and exactly what we wanted. However, the kitchenette wasn’t even equipped with the basic necessities. I had called up the front desk for a pot to boil some water, but they informed me they couldn’t find any in the other rooms of the hotel. When I tried to insist that there must be at least one, he told me that room service was closed for the night.
I think it just goes to show that the hotel may have looked the part, but it didn’t measure up in hospitality for a magical experience.
Be wary of all the items laid about. Almost all of them have a price-​tag attached to them — even the bottles of water.

There’s no internet connection in the rooms. I mean, they have WiFi but it doesn’t work. I complained to the front-​desk but they said «sorry, this is what we have»

I won’t ever stay in this hotel and strongly recommend everybody to stay away from it.
I don’t understand how the stars are given to the hotels but I’m sure that the Pantageas hotel does not deserve 2 stars or even worst the 4 stars they are supposed to have as advertised. I had a reservation for three nights, I LEFT an hour after checking in. The pillow cases were clearly dirty, the guests staying there made me feel unsafe. I was disgusted to touch anything in that hotel, due to the fact that I have the feeling that there is something else going on in that hotel. I’m warning you, this is the worst hotel and you will regret staying there.

I purchased a weekend get away for my family and I for the dates of August 1−4^th 2014 at the Pantages hotel. The hotel was advertised as a 4 star hotel and it definitely does not live up to the expectations. Upon arriving at the hotel there was large groups of questionable individuals loitering in the front of the hotel and coming in and out of the hotel appearing to be engaged in activities which I’m sure we’re not legal. The environment at this hotel is not family friendly and is definitely not a four star hotel. I left the hotel in the middle of the first night due to the fact that I didn’t want my family in a environment that was not safe.

We came here to celebrate a birthday party. The ambiance was very nice (hence the extra second star), they even had a live pianist.
Unfortunately, my experience was not that great. The waitress was attentive and she was always present in the room to take orders but she «helped» some customers more than others. I don’t know on what basis, she was very direct is telling you that a specific drink was bad and you should order something else but she did it only for some of us.
Cocktails and Martinis were very bad, they had no clear taste and it was impossible to taste the alcoholic component of the drink. My first drink was a modified version of a Manhattan, the dominant flavor was WATER!!! the same happened for the second drink, I ordered a simple Scotch.
I was expecting much more from a Martini Bar.

Nice hotel. And at $ 70 a night it’s tough to beat. The rooms have all the amenities you could ask for. Obvi you should avoid the snack bar/​tray & mini bar like you should at all hotels as the prices are ridiculous. I haven’t tried out the pool but I know there is one. Also the greeter at the door is awesome! He has recommended two very good restaurants in my two nights I’ve stayed in the hotel. I also got lucky enough to be here during «martini week». How can you complain about $ 5 martinis?

Nice & comfortable place to
Stay. Urban sheek feel, large basic rooms, bar, 24 hour restaurant. All right in the heart of downtown toronto. The rooms are a little toasty and the temp is difficult to adjust but otherwise it was well worth it. I’d stay again :)

Although I just came in to walk through the lobby to get to the elevators to the zipcars, I absolutely have to say that the concierge was extremely pleasant! He was super warm, welcoming and cherry! I really appreciated how upbeat he was, it was infectious. I wish I got his name though to let the manager know! I would definitely visit here again for the spa at least!

This is the worse hotel that I ever have seen.
I stayed day/​night at Toronto downtown for personal business. I reserved ONE night. but reception put TWO nights in reservation. Hotel was full of hookers and prostitutes at rooms and bars.
I have somebody knocking the door drunk offering sex for money at 12AM.
The night was terrible. I could sleep. 3AM left neighbor room and 5AM and right neighbor room was super noisy with sound of SEX.
I left the hotel early in the morning next morning. 7AM
while after some weeks I see in my online banking that the hotel charged me for two nights.
The hotel service even didnt help me to take my big luggage to my room.
When I asked for internet they mentioned that I have to pay extra for it.
Every item like water/​tea/​coffee in the room is not free you will get charged for them
I contact the hotel manager twice. and he/​she never call me back.
I dont recommend this hotel at all to anybody.

Wow. I had no idea what a great and classy little place there was right in the heart of Toronto!
The Pantages just does it right and with style. The best way to describe the experience is that you can feel the subtle atmosphere of the theatre still in the air. As such, there’s a tiny little martini bar on the lobby with live piano, rehearsal rooms of you are of the artistic inclination, and cool colors and lighting in the common areas. A back door right onto Fran’s diner is key and front desk is courteous and attentive.
The room I had was large with laundry, stove, microwave, and a very comfortable bed. Great view of Massey Hall below and the city. The dedicated vanity mirror was a nice touch and makes sense for the venue.
Nice little touches: they leave you a full ice tray in the freezer, coffee, a full sized fridge full of liquor, a nice bottle of wine, 15% off at the in house spa, and BATH ROBES! Any hotel that still does good robes is good in my books.
Great place, ideal location, reasonable price, CLASSY, highly recommended.