Pandora

Pandora charms are great, but not at this location.
I purchased a charm from Pandora and it was put directly onto the bracelet. Overnight, I reconsidered one of the charms and wanted to exchange it. I brought it back, with the receipt, but was informed that I couldn’t exchange it, because it was on the bracelet.
I explained that it had been put there BY an employee. The manager was brought out and she was immediately snarky and rude towards me. She said she wouldn’t accept a charm that was «all worn and beat up». I encouraged her to look at the charm. She could clearly see it was in pristine condition. She glanced at my bracelet as a whole, but did not look at the charm, instead insisting that she could tell.
Seriously lady, you don’t stand by your product at all? Your jewellery is so crappy it just gets beaten up and looks like crap after being worn for probably an hour total?!? This wasn’t even my fault!!! Plus, she could clearly see from my bracelet that I had spent a LOT of money on my bracelet and am a loyal customer.
I know that if I had gotten a Pandora box and put the charm in it and brought it back, they would have exchanged it without a problem. I can’t now, because I’m sure I would be recognized. Instead I’ll go to another location… where perhaps I’ll be treated like a valued customer and not a leper.
I’ve had bad experiences at this location before. The employees here seem to think customers are beneath them. Each location is independently owned, so needless to say I won’t purchase from this location again. Anyone who wants to purchase from Pandora I encourage you to check out the Scarborough or Fairview Mall locations. Always had good experiences at those locations.
Instead I have sent a complaining email to Pandora head office. We’ll see what they respond with.

Poor Service
Bought my girls bracelets, didn’t have their size, tried to call if they had their size in — they don’t answer their phone or tweets. Staff doesn’t match the brand.

Horrible horrible customer service. Looked down on me for now spending 400 $ on my first bracelet. Was rude to anyone new to the brand looking to start the bracelet. The sales associates have no customer service whatsoever and get super annoyed when you ask them for little tasks like getting another bracelet size.
So I got my bracelet last week from their free bracelet promotion. I put a bracelet on hold for 400 $ with a $ 20 down payment to join a VIP line by informed the staff I wouldn’t be taking all the charms. What a scam. Once the day came and I had got in and lined up for 40 minutes (not even express) the lady refused to help me because I wanted to lessen the price of my bracelet! Even worse she told me to line up all over again, start a new bracelet, meaning my 20 $ deposit would have just floated into their pocket. She even told me to stop talking «the express line doesn’t even take that long» rudest women ever. I assume this older lady was the manager, she had a British accent, red streaks in her hair, glasses, and would not let me get a word in. After refusing to line up again, I went to a free sales associate who angrily removed my charms while lecturing me on what I did and how it was unfair and wrong to everyone there at pandora! These people are so oblivious! If not for the charms, I would have just told them to keep it, and walk down to the Tiffany store for better service.
Anyways the next day my boyfriend wanted to get me a new charm at Fairview which I was so excited for, but dreading the service. I was wrong though! The girls at FAIRVIEW are so much sweeter! they helped me pick out things so easily and also threw in the free bangle because I spent just over 250 $! See they will go out of their way to help you, amazing customer service.
Bottom line, Yorkdale pandora is a horrible place to go, unless you know exactly what you want, don’t expect any smiles or willingness to life a finger. So snobby, so hard to deal with, avoid Yorkdale pandora. Stay away!

I love collecting charms! I buy most of those at this store. The staff knows a lot about available charms, and they help you pick the right one for the given occasion. They are very friendly too as they even put new charms on the bracelet and they handle it very carefully. The store is too small though. When it gets busy there isn’t even a space to sqeeze through.

I went here to get a Pandora bracelet for my girlfriend’s birthday. We went there together to pick out the bracelet and charms.
Anyways, so we went in expecting to receive help in picking out a bracelet and a couple of charms. Perhaps we were expecting too much, because we received little help. They weren’t even trying, and acted like taking the charms out from their little box homes was a huge chore. They did not smile or look at us in the eye. Keep in mind that the store was relatively empty, a few people did come in, but they left pretty quickly, not to mention that there were 3 sales reps.
The lack of smiles and eye contact isn’t much of a big deal. But these girls (girls because 2 different reps helped us, 1 just left the counter without letting us know so another came to fill in) were pretty much torturing the charms and bracelets. Every time she takes off the bracelet from my girlfriend’s wrist, either to add charms or try on a different one, she’d let the sterling silver buckle/​clasp/​whatever it’s called drop onto the glass counter. The charms she takes out would be dropped onto the glass counter from a height of about 10 cm. She also drops them down like that back into their little box homes, you can hear the charm hit the other charms when it lands.
Either way, around 8:30 (they close at 9:00), one of the girls started to spray and clean the glass counters, including the one next to us. We just found that rude, it could be a standard procedure but the chemical spray bothered us a bit.
In the end, we decided a double leather bracelet along with the Smiling charm and a Snake charm, (both because we did not have enough time to decide which to take and they were obviously shooing us away with their demeanor and glass cleaner.) I asked the sales if we could get a new bracelet, she rudely replied with «Okay, so this is brand new. You want to play with this and then leave it for another customer to buy?» I was too afraid to bring up the fact that she was mistreating the bracelet by dropping it onto the glass table… so I just bought the bracelet and charms and figured I wouldn’t be bothered by the fact that they were mistreated.
She packed our bracelet and charm in a plastic bag with the word «SMALL» on it, and put that into a box that was had sticky yellow stains on it… and that into a Pandora bag, also with sticky yellow stains on it… I honestly thought all Pandora stores were like this. Until I couldn’t help but distress over how I paid quite a bit for sterling silver, and it wasn’t even treated properly.
So a few days later, I went to the Pandora at Scarborough Town Centre to do an exchange on the items. And D*mn…the service there was amazing. The ladies there were all very nice, all smiling, and they treated all the jewelry with care. They neatly and gently placed them into cushioned surfaces, and spent a lot of time explaining the different bracelet sizes to their customers (the Yorkdale location did not even mention anything about sizes). The lady who helped me do the exchange was appalled by my story of how the Yorkdale girls treated my bracelet, and was disgusted with how they packaged it too. She gave me new packaging, and separated the charms from the bracelet into a smaller box… everything suddenly looked so much more presentable. It was also hassle-​free.
So lesson here is, if you want to buy Pandora stuff, try your best to avoid the Yorkdale location. I learned that all Pandora stores are franchises, and different owners run the store differently.

I was really excited to finally visit the Pandora flagship store, and finally be able to look at all the charms and jewelry they carry. This store is really bright and pretty… and when I visited only a few days before Valentine’s, it was busy, busy, busy. Mostly with gentleman looking for charms and bracelets to purchase for their lady loves.
They had set up a system where you took a number and waited until they called it out to be serviced. This ensured that things ran smoothly and were kept organized. My friend and I looked through the charms, picked what we wanted and our payments were quickly processed.
The lady who helped us, even rearranged our bracelets for us (in order to make them «balanced») and was very gracious the entire time.
I really enjoyed my experience here and can’t wait to return and purchase more charms for my bracelet!