Novotel Toronto Centre

Overdue review! This place absolutely rocks my casbah. I stayed here for a wedding party with my boyfriend and these people proceeded to wow us from start to finish. For a hotel that doesn’t have a formal concierge, these guys had me fooled. I called the day prior to my check-​in regarding a package being sent ahead from another country and wanted to coordinate with the front desk. Eric was amazing and even took the planning personally with so much enthusiasm that I practically felt like I knew him by the time we arrived! Top it off with Jean-​Yves providing top notch service at the bar downstairs and the trip was smooth sailing for my entire stay. The hotel is right around the corner from Union Station which made my trip back to the airport a breeze. Oh, be sure to try their breakfast too! #yum

Comfortable quiet room on the 4^th floor. The lobby vibe, however, does not match the rest of the hotel (at least on the 4^th floor). The place is crying for an updating. To see the shoe shining machine when you get off the elevator, the color scheme, the somewhat worn carpets, some of the room details, etc. The WiFi (free version) was particularly slow as well.

Perfectly ordinary.
As unexceptional as a hotel can get. Check in was ok, they ripped me off on US-​CAD exchange (what hotel wouldn’t?), and the service was ok. The room was ordinary, with a late-90’s vibe and equipped with a bed on the springy, old-​feeling side. This is not a Westin and their bed is nothing close to a Westin or similar brand of hotel. The rooms really need an update…
The only reason to stay at this hotel is its location — minutes from Union Station, the financial district, and St. Lawrence Market. And despite this location, I’ll try to do better next time in Toronto.

I’ve stayed at Novotel a number of times over the years and have always enjoyed my stays until recently. This was the first time I have paid attention to the accessibility at the hotel, and I must say it is NOT accessible to wheelchair users. This review is based on the accessibility of the rooms, or lack thereof.
While the entrance is barrier-​free with automatic doors, the room doors are not automatic and fairly heavy.
The «accessible» rooms are not truly accessible. They have taken a few standard rooms (with only 30″ doorways) and tacked on a few grab bars in the washroom. There is a grab bar by the toilet but the seat height is LOWER than standard. There are a couple of grab bars by the tub but no roll in shower. The combination of a small washroom, narrow doorway, lower toilet, and no roll in shower makes the washroom hazardous for a wheelchair user or someone with mobility issues.
There is also very little space in the room and washroom for even a 16″ seat manual wheelchair (total width is 24″), let alone a larger mobility aid like a power chair or scooter. The beds are also quite high making it challenging to get on and off of them if you have mobility issues.
Having said that, the rooms are nice and clean, and the staff were nice. But if you require an accessible room, DO NOT stay here, look elsewhere, and be very specific about your accessibility needs.

This hotel was clean, The WI FI worked. The only thing that could make it better would be the restaurant pricing. The Sunday breakfast buffet cost us a good deal of money and the quality was fair at best. For nearly 20 bux for breakfast, I expect made to order omelettes not BIG BOY type fair which I would say was pretty close. The restaurant brags about their breads and I did find them to be quite good but other than that nothing else was worth going back for…

Hotel was decent and mostly clean — rooms are quite dated. Would not recommend going in Caribana weekend as staff did not seem to care about excessive noise on our floor at 3am. Also, the housecleaning staff clean the rooms really late (were still going after 6−7pm), which can make it awkward if your room is not yet done and you want to get ready to go out for dinner.
I also was overcharged so need to also follow up with that.

The hotel here is okay. They’re room service and cleaning ladies do a great job making the beds and cleaning up the bathrooms. The people at the front desk has been kind and helpful. JonYeve the night bartender is super sweet and always checks up with you.
The cons.
The cups have a fogginess with them. I looked for one that was clean but could not find one. It looks like they run their cups through a cheap dish washer.
I spoke with JonYeve about trying out breakfast here and he told me to definitely give it a try. I did this morning and I was not impressed. The waitress Ann Marie was rude right off the bat. I asked about Combos and she gave me a bit of attitude. I asked someone else about if they had Avocados but she gave them a snarky response.
Later while still eating, she asked how I would pay now. IM STILL EATING! She went on to explain her logic but I noticed she didn’t ask some people and the other waiter asked the others how they would be paying. Room number or card. I was instantly offended because of her attitude and the poor service I received. I will not be having breakfast here again and I will not recommend this place.
Aside from the gossiping she was doing about management and the poor service, I was not impressed by the simple breakfast they offered. They say with the buffet you can also order eggs any style from the kitchen and such, but don’t believe it.

Location is good. Parking is not. They charge you $ 28/​night for underground parking. Front desk staff are not friendly at all. I might as well talk to a robot. Even YangYang robot smiles more and has more personality than the front end staff. If you ask them for something, they give it to you but it seems it’s just such a chore for them to oblige.
The room was okay. It seemed it was a cosmetically renovated old hotel. There was a rusty old bottle opener screwed to the back of the bathroom door frame. Thought that was kind of a funny place to put it.
The shower was horrible. My bathtub was clogged with ankle-​deep water when I tried to take a shower. The shower head was as cheap as it gets, with no water pressure. Bathroom was semi-​clean. crap in the corners and edges.
Bed was comfy enough for a couple of nights stay.
Restaurant was okay. Not the best food, but it’s good for a drink and a bit of sub-​par breakfast.
I think the only reason they charge what they charge is because of the convenient downtown location. That’s why I gave three stars instead of two.

Franchement pas au niveau des Novotel, aucun accueil à l’arrivée du taxi, il est 23:50, il faut pousser les valises jusqu’à la réception, les chambres sont vielles est sales, pour la vue ! J’ai droit au 5 ième étage au parking à étage avec de fort bruit toute la nuit. Pas de room service. Le prix est presque le même à 20% que certains 5 étoiles (Marriot, Hilton, le St. Germain, ect…) wifi gratuite mais débit très bas !

I chose Novotel Hotel in Toronto because of the high reviews on Google. It isn’t right in the center of the city and is in walking distance of coffee shops. Here is the break down after a 4 night stay at Novotel:
Pros:
— Close to Downtown: The 410 Freeway isn’t too far off, so if you want to drive to downtown, the entrance is pretty close. There are also plenty of Tim Horton coffee shops, eateries, and farmers markets that are in walking distance. The hotel is also connected to a mall.
— Fitness Center: The fitness center is decent where the windows overlook the busy streets.
— Beds: The beds are comfy and I slept like a baby all four nights. There were no back pains!
— Bathroom Size: There are large bathrooms with ample space to move around. I was impressed with the fact that it was bright and airy and didn’t feel cramped at all.
Cons:
— Wifi: There was free wifi but it was pretty slow. It took a long time to load and we got kicked out frequently. We were staying on the 6^th floor and it seemed to be a common issue for other people as well.
— Clogged Sinks: The shower drain was clogged and took a long time for it to drain. There were parts of the shower pieces that kept on falling off.
— Old Décor: The furniture is pretty dated here and the walls look like it could use another paint job. The lobby looks beautiful and modern, but it doesn’t look the same when you go up to the other floors. Don’t let the lobby fool you.
— Pay for Parking: Your stay at the hotel does not include parking for your car. If you want to park in the hotel garage, it is an additional $ 17 per day. We were just given this information when we arrived and parking on the street is nearly impossible. Make sure you take this into account before you book with Novotel.
Bottom Line: I’m sure that I can find other better places to stay. For the time I was there, it was fine… but the parking pay was a little much along with the shower parts falling apart.

We traveled here on a road trip from Chicago, and I will tell you that I would Easily will come back to this hotel again and again. It’s reasonably priced (especially when we traveled on a holiday weekend). The wifi is free however, you will have to reassign the network to your phone every 24 hours, at no charge.
If you plan on parking your car, it did cost $ 28 a day, but worth it especially when neighboring parking lots were around the same price. Bonus though is that the car is in a garage rather than out in the open.
I didn’t try the restaurant in the hotel because there were so many other nearby restaurants. The location is the best. Everything is pretty much walkable. It made our first trip Toronto really great!

Had a pleasant stay here. Why I would suggest this place:
1. free wifi, but only up to two guests per room. This is super important when you didn’t adjust your phone to be used internationally
2. It was reasonably priced, got 4 days/​3 nights for almost $ 500
3. Centrally located! Walking distance to union station, public transportation, restaurants, hockey hall of fame, and other attractions
4. Guest service was commendable and they assisted us whenever we requested
Only issue is: when they come to clean the room, they don’t touch anything of yours, which may sound appealing, but that includes never taking out towels unless its on the floor, and all the trash on the desk (random papers, old water bottles) are still left behind. They just basically made our bed each day.

Hello,
This review is based on recent stay:
1. Location: Close to downtown.
2. Welcome: I believe this is out of keeping with the experiences that others have had. Staff person was abrupt, stating that because I had arrived early and had just booked the morning of arrival, that my information had not yet been put into the system. While possible, I believe this to be unlikely. When staff person needed to verify my reservation and asked for my passport, he disappeared into the back room. I foolishly gave it to him.
Was not offered assistance with luggage.
When I asked for Wifi password, staff person said «When your computer is set up and ready, give it to me and I will put in the information».
3. Room: Spacious. No sheet on bed, though, just duvet. As usual, television is deplete of entertainment and replete with useless cable drivel.
4. Wifi: Functional in room.
5. Pool: Pleasant.
6. Hottub: Very nice temperature. Jets on 5 min maximum therefore one needs to get out every 5 minutes to reset them.
7. Fitness centre: Well stocked, clean. Showers very nice.
8. Lobby: Computers located there for use. Stylistic. Modern.
I did not eat there, thus I cannot comment on the restaurant.
Overall, the staff that I had interactions with were cold and pretentious, spoiling the entire stay. I would not recommend this hotel to a friend. I would recommend it to someone who has very little passion and cares little about human interaction e.g. a business person.
Thank you.

Stayed here for three nights, no complaints. The best part is how well located it is. Some nice restaurant a and pubs right across the street and five min walk from the St Lawrence market, lcbo, pharmacy, train station etc.
Room was clean, simple yet modern. Our basic room had flat screen TV, free WiFi, king size bed with three pillows however they were a bit small. Also if you have noisy neighbors, you can hear everything through the door.
Staff is courteous and responsive to our needs. I would definitely recommend this place for a short stay.

Great place to stay

This is a very convenient hotel. It is a very good hotel for business travel. Free wifi throughout the hotel, validated parking next door, and it is in a decent location. Toronto has clusters of industry and residential areas spread apart and this seems to be centrally located to everything.
The rooms are spacious. Bathroom is big. My bed was pretty comfortable. Pillows could be a little better. Odd thing that the shower ran out of hot water. What I did not like was there were no convenient outlets near the head of the bed in the room with two beds. Room has stocked mini bar and a safe.
I would stay here just to see the cute blond at the counter with that smile. Mmm. The manager was very accommodating since it was important that we had a late check out. Good people.
The hotel was priced accordingly. It was clean and was a good home for the few hours i spent in it.

As long as you are a regular business traveller, with few special needs and rarely ever call guest services to request anything, you’ll be fine. Special requests seem to disrupt their routine. And, if you are disabled in any way, look elsewhere. This is not a very accessible hotel.
It’s the little things I needed to request that really seemed to disrupt the hotel’s routine. Like two days to get a room service menu which they kept insisting I must be overlooking the menu. No new breakfast menu cards left by cleaning staff so had to request them, again assuming I was overlooking them. Lift door would not recognize my disability scooter and kept closing prematurely. And front doors would not auto-​open; a big problem for someone with disabilities, especially with NO doorman on duty. My request on checkout for help with luggage from my room to the lobby went unrecognized for 30 minutes and I had to call again. As an «accessible» hotel, I have to give it a barely passable grade. I will probably pay more next time to get a hotel more accessible for the disabled.
Only good thing is location to the CBD and to the Billy Bishop Island Airport, which I use from Chicago instead of Pearson.

We got a room super cheap online (off season) so this review is really based on value for money. The location is excellent with lots of nice restaurants and bars nearby. The room and bathroom were a good size. The TV wasn’t an LCD but I’m not the type to be bothered by that. Free wi fi was a big plus but for some reason it worked better with an ipad than my android. They also let you print for free in reception which was nice.
Docking a star because they didn’t make up the room one day when we slept in a bit and the reception person had a bit of an attitude about it when I asked for it to be done. Also none of the vending machines worked.

2 day conference for 2^nd year in a row, and I would come back. Great location for convention center (inside walkways to halls) and good dining nearby. Rooms are small but hip. What is with the tube TV? Go buy a flatscreen guys… very wierd! Views are lacking and area construction continues, but who cares!
Lobby is cool, and staff was very welcoming. Elevators quick and card access may help visitors feel more secure.
I also had challenge with wifi. Needed tech support thru operator but they asked to do a few things and call me back. In minutes, service worked. No worries.
I recommend!

i had a friend visiting from Singapore recently who wanted to know where to stay in Toronto. I sent him a few suggestions right downtown so it would be easy for me to show him around (first time to Toronto!) and also easy for me to get there on my bike.
He chose the Novotel, the location is great. So close to everything. Easy to get to by car (Lakeshore/​Gardner is right there so it was quick to and from Pearson), by bike, and also by TTC (right in between Union and King subway stations and super close to the King streetcar).
When he arrived he sent me the phone number to call him at the hotel and i got «Welcome to the Novotel North York… «DISASTER! I told him he HAD to get them to change his reservation to downtown. They did :) Phewf… disaster averted.
I rode my bike to meet him but had no where to lock it up. The staff were really nice and told me to bring my bike right inside and they locked it up in a back room for me, nice and safe for overnight.
The room was standard, with a nice big fluffy bed and clean spacious bathroom. I forgot my toothbrush so they brought one up for me. We drank some wine and ate some cheese and they also brought us up a corkscrew and sharp knife. They didn’t seem the happiest about it, but service was still fast. We stayed 3 nights and requested the late check out. My friend went to the gym a few times and said it was fine. I didn’t have a problem with the wifi and used it the whole weekend.
I’ll recommend it again :)

For our short one-​night stay in Toronto, a well-​located hotel was definitely a priority, so we decided the Novotel fit the bill well. The hotel itself is attractive and reminds me in many ways of those I’ve stayed in in Paris and London. The architecture and general ambiance exude a certain European quality which I really liked.
The hotel generously let us check in super early (as we arrived around 8:00am in Toronto) and held our luggage the next day as we continued to sightsee after we checked out. The room we were given (for three) had one king-​size bed and one pull-​out sofa sleeper. Fortunately, we’re flexible and generally cooperative, so we didn’t complain, but had we been with children or more fussy adults, it could have been an inconvenience. The room itself was very tidy and neatly decorated with colorful accents. It was on the seventh floor so it had a sloped (attic-​style) ceiling which (to me) added to the European charm.
The hotel is maintained to a high standard of cleanliness which is great and we found the front desk staff to be helpful. There is an attractive restaurant off the lobby (we didn’t get to try it) and a gift shop as well, so it has a number of amenities for out-​of-​towners. As I mentioned, we found the location to be superb and within walking distance to Saint Lawrence Market, Yonge Street, etc. which made our short stay all the more convenient. For a rate of about $ 115 per night, we were highly pleased and look forward to returning!