Manchu WOK

This is the Manchu Work in Scarborough Town Centre.
I have to say the whole experience was a mess. I simply wanted to order 2 types of meat and pay with AMEX.
First, I asked if they take AMEX, and with a broken English accent they said «yes». Second, I asked if I had to get rice with the meal, and they said yes, its mandatory.
I wasn’t thrilled that I had to pay for fried rice but I decided what the heck; I was hungry (bad time to make decisions), and I was thinking about Panda Express (an American Chinese cuisine chain). So, even thought I don’t generally eat fried rice and don’t like being forced to pay for things that I didn’t request, I went for it.
Well, once I ordered what I wanted, I went to pay for my meal; guess what, they didn’t take AMEX. Nonetheless, I paid with MasterCard. I got my fountain drink and meal, and asked my final question: can I get a refill, he said yes for a $ 1– what a joke.
Are they kidding me, a dollar for a refill? This business has no concept of understand the customer needs, or satisfying the customer. They simply see the customer as a transaction, where they acquire a monetary gain. The entire meal cost me $ 11.50, I couldn’t get a refill, and was forced to pay for friend rice.
On top of all that, when I went to eat the food I discovered that the honey garlic chicken was not throughly cooked, and the diet coke was flat. I was fuming at this point, but decided it wasn’t worth my time. I simply threw the food away, and I will never give business to this chain again. Jimmy the Greek should have been my first choice.