Kiehl’s Since 1851

Excellent experience. Very nice staff, thorough service, honest opinions about the polish brands and staying power. One of the best nail experiences I’ve ever had.

I was introduced to Kiehl’s by a friend, and the products are really excellent. I love the crème de corps and midnight recovery serum. You can find Kiehl’s at Holt Renfrew and The Bay, but I prefer to come here because they have occasional specials (Friends & Family Sale, once a year, for 20% off everything) and the customer service is excellent. The last couple times I shopped here, it was the same guy helping me – I don’t know his name but he has impeccably groomed eye brows and really knows the products well. He is not pushy and always gives you loads of samples — a great way to try new products and so handy for travel.

I was greeted by a kind salesperson when I made my first (and last) purchase. I was looking for a specific product and was recommended something. I went home and tried it, I got blackheads in the first 3 days of using it. I haven’t had blackheads for 10 years. I was misinformed regarding their animal testing policy and didn’t do my homework prior to making a purchase. I could have avoided this all by not giving them my business. Bad, bad me.
A few days later, when I realized Kiehl’s sells in China and (although it’s changing) the Chinese gov’t is very stringent about testing cosmetics on animals. No tests = no sales. Even if they are being commissioned by the gov’t there, Kiehl’s’ products are being tested. I can’t abide by this cruelty.
So, I went in a week later to get a refund. I was given slack by the girl in charge and basically told that no they don’t test and I had no clue what I was talking about. Yay for misinfomed sales-​bots! They did not process the refund correctly — they input the wrong credit card type and my card received no $ back. I was called the next day and told my VISA had expired (I don’t have one) and the refund didn’t work. I called my card issuer and was told to wait 30 days in case it did show up. After 30 days, no refund. I went to the store and explained in plain and simple terms. «I want a refund on my AMEX please, you processed it to a VISA that doesn’t exist.» Pulling teeth would have been easier! The girl was skeptical that my Amex was the same card used for the purchase (same last 5 digits and exp appear on the original bill of sale) and kept asking for this elusive VISA card. How maddening! I insisted she call my card issuer and push the refund through. I had to force her to take down my card #; no way was I going back to that store. She claimed she would call my CC company and they would find the info without the card# (fat chance!) When she called me later to advise the refund would work, she said I could come back to the store to process the refund or I could have it done on the card# I left her with. DERRRRRRRRRRP!!! When I got the refund, I donated it to the OSPCA.

Queen St. location is definitely by far the superior one in the city. I had some samples made there by Julian of the new Skin Brightening line. Exfoliator and Cleanser. I fell in love with how clear and even my skin tone was after using them for a week. I went to the Yonge and Eglinton location to purchase the full sizes but I couldn’t find the products. I described them to the sales associate and she matched them to a micro dermabrasian scrub and a gentle cleanser. After bringing them home and using them, I knew they weren’t the same products. The smelled different and my skin wasn’t responding the same way. BUT I brought them back to the Queen Street store and Julian explained that they didn’t have the Skin Brightening line at the other store yet. So it wasn’t really the other sales associate’s fault, she did her best to make a match for me from my description.
I was able to exchange the products for the ones I wanted and Julian gave me some more samples.
An amazing store and great service to boot.

I stopped in here bright an early on Saturday morning, to take advantage of the earth day promotion. They ran out, so that was a bit of a bummer.
The service here however is still great. The items are pricey, but quite frankly, if you pay $ 10 for a face wash at the drug store, and it lasts a month, and pay $ 30 from one from Kiehl’s and it lasts 3 months, it kind of works out to be the same.
I love Kiehl’s products. On this particular visit, I decided to invest in some hair care products. Fingers crossed.

Zachary and the rest of the Kiehls team is so unbelievable lovely I can’t get enough of it. They always have time to answer as many questions as you need to ask. Always very knowledgeable and then they send you on your way with amazing samples.
I went to holt’s out of desperation and got the worst service ever. Zachary and his team worked magic.

This is the first Kiehl’s I ever visited and I quite like their products for the face (I haven’t tried any others yet). At this location the service was extremely helpful and she really took the time to go over the products with me. It was nice that she also gave me a bunch of samples to try before coming back for the bigger purchases.
Hopefully they keep up the standard of service, as it is a really nice bonus when you are new to these types of products.

Love yourself from the neck up!
I’ve used Kiel’s face products before but I’m really hooked on their hair care products!
They have a wonderful selection of shampoos and conditioners.
If you are a gym goer and need to wash your hair more than once a day, their shampoos are gentle for daily (twice-​a-​day) use!
*Amino Acid Coconut Oil Shampoo (A personal favourite)
*Olive Fruit Oil (Moisturizing)
*All Sport Everyday Shampoo
*Sunflower — Sulphate free
The staff here is friendly will help you find what you need.
They give you three free samples with a purchase, so keep in mind items that you want to try.
My hair would like to thank Kiel’s and it deserves some amino coconut luvin’ =)

So… the first time I ever came to this place, I kinda crashed one of their events… :P
When I stepped into the store, I noticed that some of the patrons were sipping wine from glasses and I realized something was wrong. It was their 160^th Birthday Event and apparently they were holding a brand ambassador event (?). Because of that they had all these appetizers and mini bite-​sized foods set out… on the one hand, I really wanted to go into the store and scope out their products (I’ve never been inside a Kiehl’s Boutique before) but I didn’t want to interrupt their event. HOWEVER, a really nice girl told me that it was fine to stay, so I went to look at their skincare products. After looking around confusedly, another girl came up to me and offered to test my skin (apparently I have normal-​oily skin? I always thought that I had normal-​dry skin) and then suggested a skincare routine for me. I was unsure whether I wanted to spend the money on this (it is quite pricey) but I agree with what a couple of reviewers mentioned before, a little bit goes a long way… even so, she gave me samples to try out (so generous!). Oh, and there are always testers available for you to try! They’re very well stocked :)
This was one of the best customer experiences I’ve had and I would definitely return! :)

When I visited Kiehl’s for the first time, I didn’t know what I was getting into. I didn’t know the price range, or the products.
What was undeniable, however, was the ultimate customer service that I received. Kiehl’s is indeed a boutique shop, and they stay close to their apothecary roots. This means that sometimes, the labels are hard to decipher, and you can be a little lost in the store. My bewilderment must have been written all over my face, because I was quickly approached by a knowledgeable staff.
She sat me down in the testing area, and tried a whole slew of products on me. In the mean time, she explained everything about the ingredients and the medicinal properties of the products she was applying. I was a little shocked when I went to purchase some of the products (they are not cheap!), but the products really go the distance and last a long time.
Recently, my Powerful-​Strength Line-​Reducing Concentrate pump got stuck. All I had to do was bring in my (half used!) bottle, and the replaced it with a new one, no questions asked.
Honestly, I can’t really tell the difference on my skin, but that’s probably because I don’t pay close attention. Or maybe it’s because I’m being preventive with my skin care. I am a huge fan of individualized customer service, so I like this place, but I can’t quite justify the cost of their products.
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Kiehl’s will always send you away with a few free samples. Great for travel!

I recently came in to Kiehl’s for their recycle program where you bring an old jar in and they give you $ 10 credit. I was new to the brand but had heard great things about them so I was hoping to try out a moisturizer because I’m in dire need of one.
The store is cute and small and chock full of products. Right away my friend and I were greeted by Zach who was super friendly, and very knowledgeable. After discussing skin and a couple products, he gave us both samples of the whole skincare routine (face wash, toner, moisturizer) and also the midnight recovery concentrate. As we left, Zach said he would give us a call to see how we’re doing with the products.
Fast forward 2 weeks, I look at my mail and guess who sent me the cutest postcard? Yup you guessed it, Zach! Now that’s good customer service. I’ve already purchased the toner and I’m about the pick up the Sodium PCA moisturizer soon!

This review is only about the service I received at the store, not about the products. As a previous lover of Kiehl’s products, I am on the mailing list. Occasionally Kiehl’s sends out e-​mails enticing you to come in with the offer of a free lip balm. On this occasion Kiehl’s had sent a reminder the day before to go pick up the lip balm. Now, I like lip balm, of course I do, I’m a girl and I love free and I love Kiehl’s, so off I went. I wasn’t just going to show up and ask for my lip balm and not buy anything. I grabbed a bottle of my favorite moistuizer and walked up to the cash to pay and redeem. My presentation of my coupon was met with disgust by the salesperson. She indicated they were all sold out. Hmmm, there was a large container of lip balm in my line of sight. Perhaps, they were out of the ones they felt like giving out. I indicated that I had been reminded the day before to come in. She responded, oh well that may have happened. Uh thanks. She did reward my business with a free sample of some other moisturizer. Great.: p

Fact: Kiehl’s is a gateway drug. If I were you, I’d be wary of even walking through that front door, because once you claim one of their products as your own, you’ll never settle for anything else. And with only one Kiehl’s (as far as I know) in all of Toronto, it’s a dangerous addiction to have.
Some evidence…
The «Supremely Gentle Eye Makeup Remover» is the only makeup remover that will ever touch my eyes. It’s a lotion-​based makeup remover, unless some of the grotesque oil-​based removers out there that leave your face greasy and necessitate tugging. It’s smooth, easy on your delicate eye area and doesn’t smell weird. I wear dramatic eye makeup most days and this gets all of it off in a snap.
More evidence…
The «Crème de Corps Soy Milk & Honey Body Polish» is the only scrub I’ll ever use. Once you use this scrub, any other exfoliating scrub will seem too gritty, dry or wimpy for your calluses. This is the real deal — it gives you an unbeatable scrubdown and it smells like honey. Oh, and it has jojoba oil in it, which is essential what the sub-​species of Humans With The Softest Skin On Earth™ swear by. I’ve tried other scrubs from Aveda, Philosophy, etc. and I always come back to this one because it just gets the job done, pure and simple.
OK fine — a third piece of evidence…
Are you using eye cream yet? And if not, why not? You know you should be, if only to start preventing those pesky signs of aging. The «Creamy Eye Treatment with Avocado» has a really unique texture and a small container of it, while a little pricey, will last you forever because it goes on really thick. The only thing that could make it better would be SPF 30.
When you visit, make sure Zach’s working. You’ll be able to spot him because he’ll be jamming to Lady Gaga, Britney Spears or Kylie, and he’ll rush up to you and say «Oh my god — have you TRIED the new [fancy, convoluted product name that of course you didn’t know about but are like, so ready to try like this very instant] yet??» You’d think Zach was a descendant of the original founders of Kiehl’s back in the 19^th century; he just knows everything about Kiehl’s and its products to a terrifying degree.
The store sometimes has special makeover nights and product launches, so get on their mailing list so that you’ll get invited to them. Another win about Kiehl’s is that they’re very generous with their product samples, and some of them are good enough to last you months of sampling. It’s nice to be able to try stuff before you buy, especially since they have a pretty massive arsenal of products to offer.

I’m addicted Kiehl’s products and only purchasing Kiehl’s at this store.
At first glance everyone’s reaction to the price tag is OUCH! That’s pricey! But in reality it’s actually cheaper to purchase Kiehl’s products than any Shoppers Drug Mart product. Why you ask? Because Kiehl’s products are in for the long haul. And when I say long haul, I mean their products last for over a year. Now that’s quality at its finest.
Let’s do the math and use facewash as an example:
Shoppers facewash is $ 8×8 replenishing bottles (if 1 bottle lasts for a month and a half’s time) = $ 64
Kiehls facewash is $ 50
TADA!
Therefore, Kiehl’s sums up to less toiletry shopping trips. YES!
You’ll also get flamboyant, refreshing and knowledgeable sales reps. Double YES!
And for every 10 products (of $ 30 or more) you purchase, you’ll get a $ 50 gift certificate. THAT’S RIGHT BABY!
Must try Kiehl’s items:
cuticle cream
silk groom
all their lip balms
herbal toner with mixed berries and extracts