Kates & Company

it’s such an odd place to shop. Decades ago, we bought a couple of foam mattresses from them; one is still being used more than 20 years later. So yes, their products are excellent quality. Light, durable, strong.
And expensive. Not that there are any price tags anywhere.
And not that there are many samples. I went there to check out a new mattress and was interested in their OrthoTemp and OrthoPlus. They are different, but don’t expect anyone there to tell you how.
They had one ‘medium’ support model of each of these types on display in the showroom. But what if I’d prefer medium-​firm? or firm? There were none to try. When asked, their answers were along the lines of, ‘well, one person likes firm, and another likes something else’. Not too helpful.
Their website is also pretty obtuse.
So do I plunk down $$$$ for a mattress I’ve never even sat on?
Not today.
Why 3 stars?
Well, I was happy with the mattresses I’d bought from them years ago.
And I’m pretty sure there is a sales person who is knowledgeable and helpful, but she was not in the showroom today. So I guess I’ll just have to phone first, be sure she’s there, and try again.