Jonathan Ruban Professional Association

I am a one person small business owner and have dealt with this accountant for 1.5 years. The first year, I knew little about accounting in general or what the average costs are. I wanted «the best», so I picked the big firm. When I told people what I paid (3500 for one year taxes), they were shocked. They are not transparent about what they charge and do not answer your questions well. Jamuna, who is the person I have dealt with, is the most impersonal person I have met and treats you like you are second rate. Their invoices are filled with «lingo» and just show peoples names, not their role in the company (you don’t speak with them either). Nothing is organized and you have to ask the same question again and again to get a straight answer. When I stopped working with them, they sent me an invoice that was shocking. Simply from asking questions (just a few) over the past few months, they charged me over $ 1500. You should have your taxes done for less than that, especially if you are a one person shop with an awesome accounting platform (wave accounting) like me. It takes a couple weeks to get a reply from a simple question, and they do not know how to explain things so that someone with zero finance/​accounting background can understand. They are impersonal and talked down to me constantly. They would send over things for me to do but not explain them, and not answer me when I ask them what it means. Questions were answered with a «umm, well you can, or not», when a specific answer was what I was looking for (and asked for!).
Needless to say, I would not recommend this shop. When I met with Jonathan, he sounded like he really cared. I never heard from him again. This is another big company that overcharges and treats their clients like they are second rate if they are not a big shop. Perhaps bigger companies will be treated better, but not independent people like me.