Indigo Books Music & More

I really do like this Indigo/​Chapters location. although the one on Peter St will always hold a special space in my heart. The employees are very friendly and they always have a greeter by the door greeting people as they come in and/​or handing out coupons/​specials for the day. They have a great and huge selection of home/​accessories and gadgets to browse through which is my go to once I enter any chapters/​indigo. The only downside to this indigo is I find it a little overwhelming to find a book, the shelves are super high too so to get a book for a short person you have to track down someone tall enough or a worker with a ladder. Also they do have an escalator that goes up. however, going down is another story. They only have a staircase… whhhhhy whyyy whyyyy indigo!

Indigo is the lighthouse that will guide you home through the barren sea of consumerism that is the Eaton Centre. It is a place where you can feed your mind and nourish your soul, so that one day you will have gained enough knowledge to do something purposeful with your life; it is then and only then that you too will have the credentials to distribute your ideas to the masses in the form of a paperback book (preferably as a Heather’s Pick — who the heck is Heather anyways and who let her put stickers on all the books).

The employees here are wonderful!
Truth be told, I don’t usually go to book stores but I’ve been wandering in and out of this store for a few days now in contemplation of what to get a friend for his birthday.
At every visit, I’ve been approached by at least one employee who asked to see how I was doing or whether I needed assistance. The cashier was also courteous and wore a friendly smile on his face.
The only downside of this store is that probably because of its location and amount of customers a day, the shelves are a bit disorganized thus making it really hard to find a book you want.
Overall, I felt very welcomed and comfortable in this store.

I loved this Chapters. Soon as you walk in you get all the new releases, staff picks, Heather’s picks, etc. Typically I can find the majority of my take homes here however, I decided to make my way upstairs only to be overwhelmed by way more.
The staff was friendly and asked if we needed any assistance. The gift section is plentiful and now that it’s summer they have a cute BBQ section (now all I need is a BBQ.)
The downside is this place is in such an insanely crowded mall. It’s not always my #1 to drive through Dundas sq in order to check out books. But regardless, feeling good about my book additions.

Good selection and you can always find the the book your looking for. take a peek at staff’s pick section sometimes might have a great one hidden in there.
I can easily spent an hr or more just browsing through..

The best thing about this book shop is the Starbucks… The worst thing about the Starbucks is how cramped it gets!!! But hey, no doubt it saves some people actually buying the books.

I really like this location because of the size of the store and the abundance of selection. You can always find the book you’re looking for. The staff are always helpful and try to put the customer first. There is also a great Starbucks on the second floor with a neat view of the city hall area.
The store loses a point because the majority of books sold online on their website are drastically cheaper than their in-​store prices. Their stores cannot price match their own website and blame Amazon as the reason why online prices are cheaper. I recently bought a book online for $ 21 and had it shipped to the store for free where they were selling it to customers for $ 33.
My advice is to buy online and ship it to the store.

I’d chalk this up to just a single shitty store manager, nothing wrong with the actual location itself… That being said my experience here has soured me to the point where I think I will be taking my business elsewhere for good… Either a local, smaller shop or just shop on Amazon.
Long story (somewhat) short, while visiting my parents for the holidays I purchased a bluetooth speaker at another indigo in Ajax, less then a week ago. Unfortunately the following day my wallet was either lost or stolen, with my receipt along with it. I’m not sure if the speaker was faulty or just not very good but after about 2 hours of use, I packed the whole thing back up since it kept dropping signal even if I was close by. I called Indigo’s Customer Service line to find out what their official return policy is in case of a lost receipt and I was told as long as I have photo ID, and can settle for store credit or an exchange, it should be fine.
I decided to drop by this location to return the product for either an exchange or store credit. I spoke to a service rep, explained my situation and he was perfectly nice… said no problem, let me check it and if everything is in order I’ll call my manager and we’ll get you on your way. Unit checks out. He calls manager… Who outright refused the unit saying store policy is no returns without receipt. I had the gift card I purchased it with and the plum card I used as well. Not good enough. No returns. Once I told her I bought it at another store she said I have to take it back and return it at that location because they can look up the transaction there. When I asked to speak to the store manager, I was told she is the store manager, and that’s that.
Not wanting to spend the $ 25 and 3 hours for the round trip to commute out to Ajax via in an effort to return an $ 80 item, I figured I would first call the Ajax store. After explaining the situation to them on the phone, an Indigo employee at that location confirmed that the manager here should have taken the unit no problem and just processed it as a «Return Without Receipt», as long as I had some form of ID (which I did), and that whether I return the product downtown or in Ajax makes no difference what so ever.
I’m going to head back here tomorrow and get this sorted, but it’s fair to say I will never shop here or at any other indigo location again.

A large chain bookstore in a large chain shopping mall. I don’t know whether to dislike Indigo’s hegemony among Canadian booksellers and its ever increasing homeware and lifestyle section, or praise the store as a last brick and mortar bastion against reading everything online. I find myself often browsing here but get most of my still old fashioned non ebooks out of the library.

I bought a magnet-​backed notepad for my fridge here that is moose-​themed. It has smaller notes up top and longer paper on the bottom of the pad (like for to-​do lists). Whenever I walk by my fridge, I laugh at the little sayings, like «it moose be done.»
When in Canada.
But really. This store in the Eaton Centre is wonderful! It’s so big and I wish I could have spent more time wandering through the levels of books, gifts and other items. Prices seemed reasonable as well.

This is my favourite Indigo/​Chapters location. They have the best gifts and displays. It’s the perfect pit stop for the next birthday or party gift/​card. Yes, it’s a tad pricy but I dare you to find this stock anywhere else. Their merchandise buyer is doing something right. ALSO because Starbucks.

I really like visiting this Indigo when I’m at the Eaton Centre. I will say that it gets extra hectic around this time of year, and although it’s only early November, it does appear that Christmas has exploded all over this store.
I like their selection of gifts and home items. This location seemingly also has had a technology upgrade, there’s a bit of an apple store thing happening upstairs as well. Overall, worth the visit. Often the items are well curated, and look great!

I come to this location rather frequently for work and for personal purposes. In terms of customer service, there’s always someone around to answer questions and usually when I’m looking for a section to try and locate a book, one of the Indigo team members has approached me and asked me what I’m looking for. They’re rather knowledgeable and will do what they can to help!
I came in today and I had my headphones on, partially because I didn’t want to be bothered while I poked around for the book I wanted. I like to walk around and see what they have in store, what’s on sale, what’s on feature… its a nice experience and usually better to do without being interrupted by staff :) I was looking for The Hunger Games and I saw it on my way in but wanted to see if I could find Game of Thrones as well. I found it rather quickly and some other titles that I wanted to price out.
In terms of the selection, I doubt there’s many bookstores in Toronto that have the selection that this location has. I’ve shopped here for everything from kids books, tween novels, non-​fiction, fiction, and non-​book materials and have never had an issue locating what I’m looking for.
This particular store usually has some really good sale tables as well; at least one with non-​fiction (usually one geared towards female readers) and usually one non-​fiction table that’s discounted (some DEEPLY discounted). The number of $ 2 books I’ve gotten from this location is absurd! You can’t really go wrong with this location!

La librairie à visiter par excellence, aussi bien fourni que la FNAC chez nous, vous y trouverez de très nombreux ouvrages mais aussi un grand rayon presse.
Il y a également un rayon papeterie et carterie.
Le système de recherches d’ouvrage via les ordianteurs est très bien fait et évite de chercher un vendeur à chaque fois.

I have a love hate relationship with Indigo books. I love Indigo because it’s a giant book store, with lots of different books and is usually pretty busy. At the same time however, it’s indigo books — when it comes to large retail book stores they are pretty much the game, they own Coles — Smith Books — Chapters — and Worlds biggest. This monopoly on bookstores disturbs me. On top of that they have successfully blocked competition from the market. They are like the Wal-​Mart of Canadian bookstores.
I digress, Philosophical thoughts aside they are very good at what they do. The people who work here are very helpful, they are usually very nice. It’s laid out nicely, though the fact that they have covered all of their window ledges with books to prevent people from sitting is irritating. I suppose the fact that people would sit there and read entire books kind of sucked too though. I do almost always go in when I am in the Eaton Center, and probably will continue to do so.

This place is always busy, but the staff is so helpful and patient.
I was searching for a couple of children’s books for a friend’s kids and they patiently tracked down my book at another location, had it held for me, had another book shipped to the Y&E locale. The lines were a little crazy (holiday shopping) but they were so sweet that you just couldn’t be mad or impatient with them.
Damn them

If I have to pick one store in the whole Eaton Centre to wait for my friend to get off work and go for dinner, Indigo will be the one!
Great selections of books that I can hang and read the whole day… the only problem is I might just lost track of time and be late as usual!
Nothing beats the smell of new books! Go and try to have the same experience at the City Hall Library down the road… you know what I mean!

One of my favorite ways to kill time at the Eaton Centre. Fantastic zine selection and lots of open seating to peruse books/​magazines at your leisure. I know that this is a chain/​big box… whatever you want to classify it as bookstore, and that this is a deal breaker for some, BUT I have never felt any pressure from staff to purchase, which cannot be said when casually browsing in some of the smaller independent mom & pop shops.
Added bonus#1-I know that this has absolutely nothing to do with Indigo save for its location, but there is a first rate hot dog cart on Albert St. (within spitting distance) of Indigo, and I have enjoyed the hot dog/​magazine combo experience on more than one occasion.
Added bonus#2-The large windows over looking the small adjacent court yard are also ideal for people watching if thats your thing.

The one store at the mall that I can always feel comfortable walking in to kill time. I love everything about bookstores (yes I know it’s a large corporation and that there are smaller bookstores around the city that really have their own charming atmosphere about them), I’m a huge fan of reading and any one that feels similar will find it hard to resist the exciting anticipation of getting the chance to flip through and smell (yes I said smell) new books about almost anything under the sun that you could want.
I’ve had hit and misses when selecting from the «Heather’s Picks» Section and I always enjoy going through their «Staff Favourites» as there’s always something interesting under that list.
If you’re a frequent buyer, I recommend the irewards membership but only get it if you’re certain you will spend a certain amount on books (and not magazines though). If you do happen to get the membership, they still allow you to return the card back with your $ 20 having subtracted any discounts you might have received with it (aka if you had saved 50cents on a purchase and then decide to return the card, you will only get $ 19.50 back),
It’s also nice to see free wifi even in the Starbucks here.
It does not get 5 stars simply because I do think a lot of the items are overpriced and they really could do with a better stationary (and the likes) section since while everything there is very pretty, not a lot of practical options to choose from. Great for gift ideas though.

Tones of books!
2 levels!
Hard to find staff.
Lots of places to sit and read.
Starbucks.
Really clean.

The World Needs More Canada. Seriously.
If you can’t find the book you’re looking for in this store it probably doesn’t exist.