Holt Renfrew

terrible customer service. I bought a very expensive bag and was expecting to hear back from the girl I bought it from if there was any issues with getting it shipped. When purchased she told me it would be in within 3 business days. 2 weeks later and I’m still waiting for a phone call, so I decided to take matters into my own hands. Calling was a disaster no one answers the phone and when I finally come around to someone the girl on the phone is telling me she can’t help me and no one can take my call. Like what? For an expensive retail store they should never treat their customers like that… Took a week for the girl to finally give me a call back. I waited 3 weeks for my purse when it was in the store a week after I purchased.
On a different occasion, my mother purchased shoes from their shoe department. It took 3 weeks for us waiting to hear back to finally call and only have the girl on the phone tell us they didn’t have her size. Yet again another huge disappointment!!! Are you kidding me it took your customer to call for you to inform them… Upsetting!

I generally dislike Holt Renfrew because I find that no matter what store I go to, they treat me like garbage. I tend to avoid going unless it is absolutely necessary. My last trip here was a pleasant experience. I came to get a BKR water bottle after hearing they had stocked some of the recent colours. I asked a woman behind an accessories counter and she pointed me in the direction and then two other sales people assisted me. They were friendly and I had a nice shopping experience.
That being said, I had to ask each and every time. When I was looking at sunglasses, no one bothered with me. When I was looking for the water bottle and it was obvious I was looking for something, I again had to seek someone out and ask. Finding the perfect sales person equilibrium is not easy. I’ve worked in retail at a higher end store and I know that sometimes a hello can get you a hello back or a whole bucket of haterade BUT HR needs to up its game with Saks coming and defining a well orchestrated customer service strategy should be on the agenda.

Horrible service, rude employees… They seem to cater to rich, Asian tourists. Even if you are Canadian they won’t pay attention to you unless you have a boyfriend with you. My friend and I went in, she’s blonde, Canadian… I am mixed Vietnamese European and they avoided talking to us every time we visited. Then when I went in with my boyfriend, they paid attention.
Even if you have $ 6000 to spend on a miniature purse, you shouldn’t buy it at Holt’s because they are a horrible company with bad cx service. Buy from the standalone store.