Hertz Rent A Car

I admit I was reluctant to rent from here after reading all of the other reviews, but this Hertz had the most convenient hours and location for what my wife and I needed, so I gave it a shot. We were a little confused as to where the desk was located within Union Station, but found it quickly enough. The man at the desk was very helpful; he gave us clear directions to pick up our car, answered our questions, and got us our keys and rental agreement quickly. As others have stated, it is a short walk to pick up the car; you have to go into a building kitty-​corner to Union Station, find the parking garage elevators, and trek through the garage a bit to get to your car. We were not carrying any luggage with us and I can understand people’s frustrations dragging a suitcase around, but the walk isn’t any worse than parking at a large airport and walking to an airline check-​in counter.
Our car was clean and undamaged, the size I requested, and easy to drive. The garage was easy to get out of and return to. Overall, we had a good experience with this Hertz.

If I could rate this at less than one star, I would. I had reserved with Hertz online over a month before our trip from Halifax to Toronto and confirmed our reservation less than three days before we travelled only to be told that our reservation didn’t exist. When I pulled out the confirmation, the agent at the counter still didn’t want to honour the reservation. After explaning that I was travelling with a child under two, that this was why I had made the reservation in thr first place and having spoken to a manager, the agent reluctantly rents me a car and tries to charge us a higher rate than we reserved. It took us nearly an hour at Billy Bishop to get our rental. I am positively disgusted withthe experience.

This location is by far the worst place to rent a car from! The people here are disrespectful, rude, and careless! In particular I dealt with Raj Kumar. The man was extremely rude and definitely doesn’t know how to talk to clients. When I escalated the situation to location manager, Roy, even he was unresponsive.
I would certainly never go there again!

I got lucky when I rented from these folks the first time because I called to verify the actual pick-​up spot. Here’s the deal: Even though your rental agreement says that you are picking up/​dropping off at Toronto Island/​City Centre/​Billy Bishop Airport, there are no Hertz cars or counters anywhere near Billy Bishop Airport. The actual service counter where you do the paperwork is in the Union Train Station across from the Royal York Hotel. You can get the free Porter shuttle to the hotel, or take a cab (about $ 10). BUT — you are still a good distance away from where the cars are actually parked. They are in an office building parking garage about 4 blocks from the station. This is where you return the vehicles as well.
SO – if you get a good price for the rental and are prepared for some hiking, the Hertz Union Station rental experience is about the same as any other rental experience, BUT — if you are expecting the convenience of picking up a car a Toronto City Centre airport, it ain’t gonna happen.
PLUS — if you are unfamiliar with Toronto and don’t need to be right downtown on Front Street, spend the $ 10 cab fare to pick up a car at a rental counter outside of downtown gridlock.

Do not rent from Hertz at Union Station. They are absolutely horrible, unhelpful, rude people. I rented my car from the Hertz on the Queensway and wanted to return it at Union Station. On my rental contract, it’s says the return location is Union Station and gives the address as 65 front street, which is exactly where Union Station is. So, one would think that is where the car should be returned. It’s not. i drove around Union for half an hour, looking for the Hertz return spot. Then I parked for half an hour and called Hertz Union Station over and over again, leaving 3 messages. No one answered the phone, no one called me back. Finally, I paid to park the car in a random underground lot and went into Union to see if I could find any info. I went to the Hertz desk and explained to the woman that I was an hour and a half late returning the car because the return info was wrong on my form. She gave me a map to the actual return place which is a parking garage at Yonge and Front. i told her i didn’t want to be charged an extra day for the rental because it was not my fault I was returning it late and asked to do the paper work there. She was rude and told me she couldn’t do anything and that I had to go return the car at the other place. I get there, i do that and the guy then tells me I have to go back to Union to do the paper work.
Well, I flipped out. I told them I was not going to the other location and that I was not going to pay the extra day and that I was called head office to complain.
Here’s the best part… someone finally returned my call about where I was supposed to return the car…3 hours later!
I usually rent from Discount who I have had nothing but good experiences with. I went with hertz this time because the pick up location was closer to my house. Never again. Never. It does not even deserve one star.

I would have to agree with the previous post. I arrived at 7 am to pickup my car and there was someone there working at the computer. I asked to pickup the car to which the response was «we don’t open till 730. I don’t have to be here right now» No assistance from several attempts at asking nicely… Seriously? Are these the people you want to be the front of your business?
Do not rent from this hertz!

Just had asolutely the worse car rental experience I’ve had in 20 years of business travel.
I flew into YTZ (City Centre Airport) on Porter Airlines in downtown Toronto. Porter and YTZ were lovely experience, but the car rental situation at this airport is terrible and a overwhelming frustration for the business traveler. Due to the rental car situation alone, I can not recommend Porter or YTZ for the business traveler.
I flew in on Tue night and landed at 9:30 pm. The closest Hertz pick up is Union Station, which closed at 8 pm. Had to spend the night in a hotel downtown, when my destination was Waterloo.
I went next morning to pick up car at 7:30 am at Union Station. I then had to walk 5 blocks with my roll bag, in my heels to pick up the car. I was told by Don at Hertz desk on Tue morning that I could drop the car at the YTZ parking lot when I returned.
When I arrived Thu evening to drop the car, I called Union Station office only to be told I could not drop the car there. I said «I was told by Don I could do so, so I am». I locked the keys in the car, paid the parking attendant $ 34 of my own money for the parking, left a message with Union station office and with Marelli, the manager at Vonge Street office (416 961 3320), that I was doing so.
Every Hertz person at the Union Station and at the Vonge Street office was rude and unhelpful.
Even the two parking attendants at the YTZ airport said how bad the Hertz situation is at this airport. Exact quote: «They are losing so many customers».
A completely accurate statement. Attention Hertz Sr. Management –fix this situaiton at YTZ as soon as possible. It’s really, really a bad situation here.
I will be posting this negative review at Trip Advisor and Facebook also.
Over and out.