Hertz Rent A Car

PICK-​UP PROCESS:
They have a really small and hard-​to-​find location. It’s in the basement of the Marriott. I could have definitely used more signs and/​or better directions.
The lady processing my order (not sure of her name, but she was black) messed up a number of times. She had to reprocess my order like four times. Not sure how many times she ran and then cancelled my credit card. The vehicle I was getting kept changing. She was super confused the entire time. Yet I was the one treated with a tone of inferiority. I get it, lady, I’m a bright bubbly kid with colourful tattoos. I seem like the kind of person you can mess around and/​or who has no experience renting cars. Think again.
The lady finally decided on a car that was fit. Sent me downstairs. This part was a f***ing marathon. Getting from the Hertz rental location to their parking lot is… well, confusing to say the least. And her hurried/​rude directions and explanations hindered rather than assisted.
The car was pretty standard.
RETURN PROCESS:
The guy picking up the returns was not wearing any Hertz gear and therefore was not easily recognizable. But thank Jeebus, he was polite and explained everything. Looked over the vehicle. Everything’s hunky dorey.
I go upstairs and b*tchy black lady is there again. The tone of condescension continues for a bit.
I leave and vow to never use Hertz again.
PRICING
Rental cost me more than it would have been for me to rent a Zipcar, Car2go or National car for the same amount of time. And those people are nicer. Plus Zipcar and Car2go don’t charge me a Young Driver’s fee.
TLDR; Lady at counter was rude and condescending. Boy collecting cars was nice. Pricing is not competitive with Zipcar, Car2go and National.

Reservation — not honored. Wait for a car — nearly 2 hours. Compensation offered $ 20 off the bill. Won’t be back to Hertz.

These guys are located inside the mall underneath the Marriott.
To start my experience you would think that sine there is a hotel and parking garage there would be some signage to point you in the right direction to pick up your rental car. Nope. You have to blindly mill about trying to figure out where the rental desk is. The hotel isn’t much help as they can’t seem to give any sort of directions as to where the rental desk is either.
Next, while renting the car the costs ended up being triple, what the online quote was. When I had called to ask about an extra driver they said it would be no problem to add them. They forgot to mention however that it would cost an extra $ 13 per day. By the time I was ready to go the cost for a weekly rental had gone from $ 250 to $ 650.
Their signage is terrible for both finding your car and dropping it off. Avis has lots of signage to point you in the right direction but not Hertz. When I dropped off my car I just had to leave it in the area where the other rental cars were as there didn’t seem to be any specific location to do so.
Never again Hertz, never again.