Harry Rosen

Been coming here for years. Chris knows my closet wardrobe better than I know. Impeccable service. If I’m buying a suit there is no one else I am going to. Alterations are free and they fix them when I fluxuate in weight for free too. I always feel good in my Harry Rosen suit.

I’m happy with the variety and selection at this Harry’s. I’ve been served by a nice woman in the fragrance section and purchased a small handful of pieces off her.
In typical Harry Rosen fashion the sales staff are often seen standing around like vultures at the front door or hovering in a section on their cellphones. It isn’t a very positive way to enter a store, but I guess the mystique of it all drives business.
Canali and Zegna sections are great to rummage through, though I always find them empty and about the area where sales people stop talking to me. I don’t know why.
I’ve purchased knickknacks like socks, pocket squares, ties, and fragrances from there and been very happy with them (understandably pricey). Check out the handmade socks!

I usually only do food reviews, but this Harry Rosen location has to get recognition for their impeccable service. Every time I’ve come inside they have seen to me and helped me find what I was looking for. Twice I had a specific request, and twice I had two sales associates go out of their way to scour the entire store and then some to find what I wanted. They aren’t pushy; just pleasant and willing to find you what you want or provide you with an equally wonderful alternative. I was looking for a Burberry sweater once; they didn’t have it so I went to the Burberry store in the mall. The Burberry store was so cold and rude! No one even helped me or bothered to look for what I requested. I went back to Harry Rosen and the gentleman I spoke with said that during the time I was gone he had pulled up some different options for me in case I decided to come back… He was wonderful. I feel good about spending my money in a store that doesn’t treat me like I don’t own a wallet. I definitely have made this location my first stop in terms of gifts for my boyfriend or my father.

My son shops at Harry’s, and has had very good service. I went in recently to buy a scarf for my son and received attention from my salesperson, Sam. I approached him and he was very helpful in finding me exactly what I was looking for. He even showed me how the scarf would look with the coat my son purchased from the store. I did not buy the scarf when I was in the store but called back and put a deposit to hold the item. Weeks later I picked up the scarf and was escorted to the area where the scarf was being held. Then taken to the cash to pay for the item. It was boxed for xmas and I left very satisfied. I would like to add that the client’s attitude has some bearing how they will be treated in a retail environment. If one is happy and pleasant then people respond appropriately. So the person who walks in with attitude should leave it with the valet parking which they graciously offer too.

We went in to get my husband a suit for the holidays. We had no idea where to start, like the previous reviewer it took some time before a salesperson came over to assist us. However, once the did, the service was excellent.
The salesperson knew exactly which type of suit would work best on my husbands frame we ended up purchasing the second suit he tried on. Add to that the fact that the suit was much less then we were thinking of spending, and they do alterations for free for the life of the suit I was quite impressed. I wish women’s clothing had this service as well :)
They store is under renovation but that didn’t impact the shopping experience. In fact I wouldn’t have noticed from the inside of the store. I am sure we will be back for shirt and ties.

Nice store. However it took almost 10 minutes before any salesperson came up to me to offer any assistance. I was looking for a pair of gloves and couldn’t find my size/​color. There was definitely more than enough sales staff to assist– perhaps they were all checking the «bigger sales» elsewhere.
They’re right. I ended up not buying my gloves from Harry Rosen. I’m somewhat surprised that a higher end store such as theirs doesn’t carry shearling leather gloves or rabbit lined gloves. Rather they only have the cheaper cashmere lined ones you can find basically everywhere for like $ 60 or less.
I’ll be spending my $ 300 on gloves elsewhere as that is what I budgeted today. Sorry Harry Rosen. No service and no products means lost business for you!
Au revoir! Jamais encore!