Flight Centre

After purchasing our tickets through flight centre, one week later, they sent us an email called E-​tickets with only the flight number, route and departure date. There was no information on the ticket number or seats assigned. The credit card was charged the full amount which is huge considering we were traveling to Europe. Flight centre informed us in the email that the ticket numbers and seats would be assigned only 3 days before departure. This agency has a lack of transparency that is concerning and which should NOT be the case. When you pay the full amount, you should expect to have all the information in your possession, and not withheld from you. When I contacted Alitalia directly, they asked for ticket number or airline confirmation number, both of which were withheld from me and not provided by Flight Centre. There was no explanation for this.
Moreover, when I tried to email the agent Amy McMillan soon after she sent out the email, I received an out of office response from her. I tried another agent’s email who was supposedly the Team Leader by the name of Josephine Kwan, and received the same out of office email response. This is terrifying and makes me think this agency is a SCAM. If no one is available to respond through email directly, they are evading accountability.
Please know that as a customer, you are entitled to information on your flight details and this includes ticket numbers and seat assignments. Alitalia has complimentary seat assignments but FLIGHT CENTRE, retains control of these assignments for as long as they can. I wonder why?
This has been the first time we booked through flight centre and NOT expedia and I think it is a huge mistake. If Expedia can reveal ticket numbers and seat assignments, why can’t FLIGHT CEntre?

I was initially going to give this place 3 stars. I mean, honestly, it’s a travel agency right… you call or show up, ask too buy your tickets and you’re done. It’s not rocket science. The service when I did stop by their shop in Metrohall was fast and convenient. They of course tried to sell me the travel insurance, I mean they are required by law to offer it… anyway, overall very easy and simple process.
The reason I’m giving them 5 stars is because Chad Johnson, the agent I deal with was an absolute super star… AFTER we bought our tickets and got stuck in Athens because of the strikes. As we huddled in our hotel room waiting to get information from Tour Greece (Air Transat’s official partner in Greece) Chad made the calls that needed to be made, he was quick to respond to us whenever we called with any concerns we had and HE WAS THE ONE who was able to get an answer for us, after we had tried for 2 days to get an answer from Tour Greece.
I cannot thank him enough for keeping us in the loop. When you’re in a foreign country and no one is able to give you an answer, it’s nice to know you have a travel agent who has your back and who will get back to you!