Enterprise Rent-A-Car

I’ve rented from this location around 7 times. Each time, the staff were courteous, professional, and more than willing to tailor the experience to meet my requests. Upon returning the car, they also make sure to inquire about the customer service I received, and if there are any recommendations or feedback for the next rental.
We had lost a watch box, and didn’t know if it was forgotten in the car, but when we called to ask, they sent someone to check the car for the item. Although it was not found, I appreciate the effort the staff put in to assist me.
I would definitely recommend this location for a good rental experience.

Very professional. Picked up our car Monday morning around 11am. Lots of well trained happy staff to get us on our way. Easy check in and return 3 days later. Just go to their underground garage in 3^rd floor. Fast and efficient. Great central location easy to find and get on our way. Choose this location and avoid the hassle of the airport rental

Had great experiences until we forgot a pair of red, women’s sunglasses in the car. We would have considered them lost had we not called the same day and had someone assure us that he had found them in the car I rented (he even told me that the car was about to be rented, but that he was going to stop them to get the glasses). I told that person that I would pick them up on the next day. When I dropped by the following day, employees had not been made aware that I was going to pick the sunglasses up, which I didn’t mind. The problem was that the glasses were nowhere to be found. Guy at the counter promises to call me back the next day, but never does, so I give them a call. They tell me that they found some glasses that might be the ones we left in the car. When I drop by, they were black and red and clearly not the ones. I ask to speak to the branch manager, Scott Fish, who tells me that he thinks it was miscommunication and that the person I spoke to, who found the glasses in the car, probably meant those black and red sunglasses. Then he proceeded to tell me that he had spoken to every employee from that day and that none of them recalled my call. I asked him if he was calling me a liar, which was heavily implied, but he said he wasn’t.
In conclusion: lack of communication between employees, poor customer service when facing an uncommon problem.
Otherwise, they do offer a good service.

The staff are very professional and friendly. They are efficient and maintain their fleet very well. I am always able to take the car a few minutes early and the return process (even after hours) is very convenient.

Absolutely horrible service. People were rude and my car wasn’t ready for the reserved time. I will never rent from this place again. The only reason they get one star is because they r open on Sunday

Great service experience with excellent location and convenient return option.
My sister and I stayed in Delta Chelsea Hotel which is only a few minute walking distance from this Enterprise.
I made the reservation through Costco.
The car is ready parked in front of the office for me.
It only took me a few minute to finish all the pick up process.
Received 10% discount using the coupon l found on the wall next to the concierge in our hotel hobby.
The best thing I have to mention about this office is the ability to return the car after office hour.
It is fabulous!
We can just park the car in their indoor garage B4 Enterprise assigned area at 12 PM, leave the parking ticket on dashboard, and drop off the key.
Saving us the overnight parking at least $ 20 in our hotel.
The only thing I do not like is that I got the rental insurance of it, and also pay some fee since we will travel to Buffalo as well (2 continents), the guy who was helping me still try to up sell me to upgrade my rental car when I already told him there will be only my sister and me, a compact Chevy is good enough for us.

BOTTOM LINE: Cheap, reliable and in the heart of downtown.
These guys recently moved from the obscure Walton Street entrance to right on Gerrard — Walton was always annoying because it was a one-​way street. Also, you now pick up your car on P1 instead.
The staff have always been incredibly friendly and professional. They’ve always been generous with discounts and perks whenever minor inconveniences arise (for example, I got a 15% discount and some free gas when all they had was the soccer-​mom minivan instead of the compact I reserved for no additional cost). Interestingly, despite their prime location, I’ve found Enterprise’s prices to be cheaper by a few dollars than the competition. If you rent a lot, it’s worth signing up for an online account for benefits (though I haven’t rented enough to actually know what they are!). ;)

Another Enterprise that upholds their friendly fast and efficient service.
Booked online the night before and called them in the morning for a pick up. Car was to be ready by 12pm, but they picked me up at 12:20pm. Good thing I wasn’t in a rush.
Location is in the heart of downtown, on a small street called Walton. I wouldn’t have been able to find it easily on my own.
I was in and out with a shiny car within minutes. I got a Chevy Sonic — it is a strange little car.
Returning the car, was good too, except they really tested my parellel parking skills with a small dead end street due to construction. I came in, all agents were bus, the manager came out from his desk, checked everything and I was off.
In terms of rates, I think they’re one of the cheapest — google promo codes and you’ll find ones that give you an excellent discount.

Note that though the address is 700 Bay St., the office is actually located on Walton St., a one-​way street (going west) just south of Gerrard, and is closer to Elizabeth St. than Bay St. Phew!
I don’t rent cars very often, but this was a very pleasant experience. I rented the car online, and booked it from 6 pm to 6 pm the next day (they close at 6, which I think is a bit too early). Since I needed the car quite early the next day, it was extremely convenient to have it ready to go at my place in the morning. You book in 24 hour segments, so this works well.
They had my car ready to go on pick up, and offered me a choice of a Chevy Impala or Dodge Charger as a full-​size option. Of course, I chose the latter. The car was spotless, smelled fine, and drove well.
Returning the car was also a painless experience. Staff performed a quick inspection, and were quite lenient about a scuff that I’m sure I didn’t cause, but didn’t mark down upon pick up (note: when you pick up the car, they’ll do a walk-​around with you and you identify any existing marks). You pick up, and are supposed to return, the car with a ¾ tank of gas. As I had returned it with extra, they reimbursed me $ 20. Score!
Great customer service, and I will use them again.

We rent cars fairly frequently for little day trips since we don’t have our own. I’ve shopped around and think Enterprise has fairly competitive prices. I also think the service is superb. I’ve never had to wait long, the cars are parked right next to their office, and when you return the car, and they ask you «how was it?», they really want to hear your answer. I’ve found that if you say anything about the car, like «there was a funky smell», they’ll give you a discount on the rental. Also, one time I filled the gas tank too much, and they gave me a discount on the extra gas that was in it. Now that’s what I call service!
The only negative is, you can’t drive their cars into the US. And also, that one time, there really was a funky smell. I had to keep the windows down.