Discount Car and Truck Rentals

Terrible Associates! Rude people, who have the personalities and processing of Styrofoam. We reserved with their national call centre, the agent on the telephone was lovely, helpful and friendly, the complete opposite of the in store associates who looked at my insurance policy as if they have literally never seen one before… I mentioned having AFNC 27, and DCPD 26, while showing them my policy that said so, but these people were completely unknowing of anything insurance or rental related. All they kept telling me is I do not have transferable coverage… which I do.
Also, when we booked we booked for a pick-​up truck, however the lady who dealt with us over the telephone said there were no pick ups, but we could get a van at the same price, so my husband went ahead and booked a van. When we arrived at the office, the lady there was teaching a brand new guy, and the brand new guy could not find our booking for a while. We provided him with a printed e-​mail confirmation # then the associates found it, I was happy to see they were doing training, I think on the job training is extremely important.
There was one smiley-​faced Asian guy walking around there, and he said good morning and greeted us, I wish we could have dealt with him. The lady dealing with us looked as if she hated her life.
Once our booking was found, the woman said we have you registered for a pick up truck, my husband explained his booking confirmation. (Confirmation said VAN) then the lady tells us that there are no vans available at this time for our 24 hr reservation. With their lack of knowledge of insurance forms, and there issues with booking accuracy I explained to my husband I didn’t think it was safe to rent there. He Agreed. I was also displeased as there were 13 vans parked outside, like a sea of vehicles against the back wall of the parking lot, they had one pick-​up truck, 13 vans, and a couple of bigger vehicles. I asked the associate there one last time «none of those ones are available for our 24hr booking?» She bluntly, and rudely was all «what did I just say»
We were appalled. I can see this rental place from my home, that parking lot is pretty much across the street from my place and only 2 vans moved from that lot all day, the next morning there were still 11 vans sitting there… I looked often in that 24hr period as I was packing the truck at home, finishing packing some kitchen things, and my husband and his friend were doing the unloading at the other house. Why would the woman lie? Why would they treat me this way? We are clean living, clean looking professional individuals… I don’t understand, aren’t they in the business of renting Trucks, Vans, Cars?
I am also sending this review to the head office.
I highly recommend against, or I recommend that they do a little bit of training on Customer Centric Success.