CML Healthecare

PARENTS BE CAREFUL-DON’T SEND YOUR KIDS TO THESE BUTCHERS. THEY ARE UNPROFESSIONAL, LAZY AND POSSIBLY USE UNSANITARY EQUIPMENT
I took my 6 year old child at the 700 Markham rd CML Lab after leaving our walk-​in clinic. I went there directly after asking which is the closest CML lab. I regret not doing a search before going there.
When I walked in I met an African receptionist who was too lazy to speak properly. She took the blood work requisition and stayed at her desk. She told me to go inside.
I go inside and saw an Indian lady who greeted me. She asked me for the blood work requisition and I mentioned it is with the receptionist and she walked over there to get it.
She then started to talk to my child asking questions and trying to befriend and getting my daughter getting used to her presence. My child was at this point smiling and responding and happy. She then proceeded to have my daughter seated and started looking for a vein. She took a long time doing this. Then to my surprise a Pilipino woman walked in. The Indian lady then showed the Pilipino woman the vein. The Pilipino woman said she will do the blood work.
All this time I thought it was the Indian woman who will remove the blood. I even asked her at the beginning if she is experienced removing blood sample from children and she said yes.
At this point my daughter was getting stressed. They told her to make a fist and my daughter did. They were both touching her arm; both of them poking her wither their fingers and showing each other where the vein was located.
The Pilipino woman then took the needle and poked my daughter and only a small sample of blood came in the tubing but nothing was flowing in the tube. She asked the Indian woman: «Did you give me a used tube». I was so shocked. The Indian woman said no it’s a new tube but she changed it and gave another one. Still nothing no blood was flowing in the tube. The Philipino woman then jabbed the needle deeper in the flesh of my daughter. She yelled in pain but held on. At this point I was starting to feel nauseous. My daughter must have had that needle in her arm for about 3 mins. When nothing came out, the Pilipino woman then starts to poke the needle around in my baby’s flesh and when I asked her what she was doing she says:“I am searching for the vein”. YOU DON’T SEARCH FOR A VEIN IN A CHILD’S ARM BY CONTNIUSLY TIWSTING AND TURNING A LONG NEEDLE IN THEIR FLESH. WHAT KIND OF MONSTER DOES THIS. This went on for 1 more mins and my daughter started to sob. She is a brave child and rarely cries. Once she started crying they remove the needle and was asking for the other arm to stab.
My husband who was watching from a distance and ready to faint said no. They are not going to learn and make practice on our child when they clearly don’t know how to take a blood sample. I took the requisition paper and ask to leave.
They both came running to the reception while we were putting our coats to explain to continue their discussion with the receptionist. I saw then talking and mentioned that they don’t how to take sample from a child and they need to re-​train. The receptionist then said «Honey that your opinion» «You are entitled to your opinion».
P.S during the whole procedure the Indian woman didn’t wear gloves.