Canadian Watch Imports

Great guy, took me forever to write this but he changed all my 14 watches some which contained more than 3 batteries each :$ went above and beyond and cleaned out water damage and hazing! Even delivered the watches back to me as it was near his home. A1 service and all in all 14 watches of which all had multiple problems, up and running for around $ 300. Open late and super accomodating.

After much online research, I settled on this store to have my automatic Tag repaired. Vic, the owner was incredibly helpful & explained, in layman’s terms, what needed to be done to fix my watch. He offered two different options at different prices & the benefits of each.
When my watch was ready he called &, to my surprise, even dropped the original quote price by almost $ 100, telling me it had turned-​out to be a simpler repair than he originally expected.
Now, 3+ weeks after getting my watch back, I can happily report that my watch is working better than when it was brand-​new. It hasn’t lost or gained any appreciable time.
I HIGHLY recommend Vic. He was honest and did an excellent job.
If I had one «complaint» it would only be that the repair took 3 weeks to complete when he told me it would likely be 2 weeks when I dropped it off. Having said that, I’d rather wait a bit longer & get the repair done properly as opposed to getting the watch back quickly.
Thank-​you Vic– you did a superb job & a reasonable price with a clear explanation of what needed to be done.

My family gets their watches repaired and their batteries replaced here, so I gave this place a shot while I was downtown for a meeting.
I have an 8-​year old Titanium Seiko whose battery had died for the second time; swapping the battery for a new official Seiko batt took under 10 mins and cost me $ 20 w/​tax. However, it was the extra service during my wait that really impressed me.
The guy behind the counter — whose name I unfortunately forgot — came over to me and warned me about water damage to the watch. He also noticed that the stopwatch was misaligned and fixed it, free of charge.
While this happened, another customer came in to pick up his repair and I listened to the thorough explanation of the service, as well as the advice he gave him in case he takes it elsewhere for further servicing. The people at Canadian Watch Imports really know their stuff and they care about the quality of their work, and that genuine enthusiasm comes out when they talk to you.
I’d definitely come here again for the swift and friendly service.

Brought in my Panarai — Great service stayed open for 30 mins and waited for me to get there. Knows his stuff.

They were able to change the battery in my 1986 Casio watch without cocking things up.
I can not fault them for $ 8 bucks.

The service here is good, they get work done quickly, and they know what they are doing. But they are extremely overpriced. I have had my watches repaired in many places in the past, so I know what things cost. CWI charges exorbitant prices for extremely minor repairs, e.g. $ 15 for a pin to connect watch links. These things cost 2 dollars (certainly no more than $ 5) in most watch shops. I had a battery replaced and it cost me almost 30 dollars, something that should have cost closer to $ 10 – 12. There is no other watch shop close to me, so I keep coming back, but if you have a choice, you could save a lot of money going elsewhere.

If you have a mechanical timepiece and it needs a service/​overhaul or a full out repair, there are very few reputable options in the GTA. The one and only place I have found that has high feedback from
is Vik @ Canadian Watch Imports.
I’ve serviced all my automatics (including vintages) there over the past 7 years; and not once have I been let down. FYI — he was able to source and replace a 1960’s women’s Rado Diastar cracked crystal with an OEM quartz in under a month.
If you are not knowledgeable in how the watch industry works (who makes what parts, auto vs. quarts, etc.), Vik genuinely tries to explain (in layman’s terms) the high-​level rationale behind your particular service or repair. Much like a tailor, or a mechanic, you owe it to yourself to establish a rapport with your fellow watch repair shop; otherwise just buy yourself a Fossil/​Michael Kors and throw it away every year.
A straight-​shooter, with no fussy up-​sells or additions. A highly recommended gem that I will certainly continue to frequent on the regular.

I was very pleased to find a local watch shop, but my experience has turned out very poorly. I’m writing to express my dissatisfaction with their product and service in hopes that they can either remedy the situation for future customers, or at the very least warn others away.
I bought a watch strap that I was reassured was strong and long lasting. I insisted that I didn’t mind paying more, but I wanted a strap to last more than a year. The strap lasted two months (the glue came unstuck that held the fastener). I returned the watch, with the receipt, and asked for a refund or for a new strap. (I didn’t want to get the same strap as I suspected the same would happen.)
I asked to see another strap (that I was told was worth $ 49), and I asked to pay the difference (I had paid $ 44 for the first strap that had broken). My offer was refused.
The salesperson told me that I had got my strap wet (the watch is not waterproof, and so I didn’t get it wet) or had sweated on the strap. I pointed out that one does expect to sweat a little on a watch strap, and that it should not cause it to fall apart. In the end the shop replaced the broken strap with an alternative strap that I didn’t like, because I insisted that I should get a refund. Through out the interaction the salesperson was rude and obstructive.
A much better way of dealing with customer (and one that perhaps might let the sales people sleep a little better) would have been to admit that the strap was faulty, apologised to me having to return it, and offered to replace it with the same strap or another, and had me pay the difference if the new strap was more expensive.
Instead, the shop has created another angry and upset customer. One gets the feeling with this place that they are not being honest, no prices on anything, and they are constantly reassuring you what a deal you’re getting. I’d avoid, there are plenty of more reputable places on Bloor Street W.
Also, read reviews on this same business from their old address (
) – wish I had.

I’ve been twice. The first time I had to get my watch (Tag) band repaired. The guy mentioned there is a special piece required and charged me about $ 80. I thought this was high, but he gave me a thorough explanation (including drawing out a diagram), so I took his word for it.
My watch battery died later, so I went back. He at first mentioned that I could either pay $ 30 or $ 40! Now I’ve changed batteries before, and pay around $ 10. I told him as much, and again he gave me a long winded explanation about why you shouldn’t use generic batteries for a Swiss watch. I did mention that I’m not going to pay that much, so he brought down the price to $ 20 (since I was repeat customer)
Now I’m wondering how much I overpaid for the first visit!
He does seem like a nice guy though, and I do think that he genuinely wants to do a good job… but he may be «overprescribing».
Also, even though the place accepts card, both times I’ve visited he’s asked me to pay cash when I tried to use my card.

Excellent customer service, fast and very qualified. I brought in two watches. One for a battery change which Vic did on the spot and also sealed and pressure tested and the other took overnight because it was more complicated. Prices are fair and Vic will tell you costs up front. You can get it done cheaper somewhere else but this place will get it done right.

First of all the name of the store is «Canadian Watch Imports». The address is correct.
The place is very nice, clean, bright and welcoming. They not only repair all kind of watches and clocks, but also sell many famous brands.
The guy who took care of my three watches — Vic, was professional and respectful. Gave me all the necessary explanations of the work required and performed it quickly and competently.
Was a very nice experience. Will be taking my old Swiss mechanical clock there next week.