Bubble Tease

I adore this place. Love the name your price Tuesdays with proceeds going to charity. Love some of the daily specials. The atmosphere and space is great. But above everything, some of the staff members. They know a thing or two about customer appreciation, how to keep customers coming and that the customer is always right. I’ve been going here regularly since I first tried it in 2014. But one day last fall, my drink didn’t taste right and I was already in a 3 hour lecture by the time I realized. I decided I’d try drinking it anyway since I’d already bought it and didn’t wanna waste it. When I was about halfway there done it became impossible to drink, I just didn’t like the taste at all. So I stopped drinking it and went back to the store after class. The guy on till said he couldn’t do anything since it had been too long and I’d drank a lot of it, even though I explained the taste got worse as I drank it. Later this other guy came to the front who knows I’m a regular, immediately apologized and gave me a refund. Because of the bad drink I didn’t go back for a few months but when I did go back in December, that same guy who gave me the refund, after taking my order offered me to taste my drink first out of a small cup to make sure I was satisfied with it, and he apologized again and said ‘I don’t think I’ve ever seen you since that day!’ This has to be by far one of the best customer service experiences I have ever had. He genuinely cares about customers, I couldn’t believe he remembered who I was and the whole incident 3 months later and took the initiative to go out of his way to make sure I never had that experience again. Mistakes happen, I can 100% accept that, but my impression of a business/​person is based on how they handle it. I have no idea why my drink was bad that day but what matters is that the mistake was rectified and my trust in them was restored. Most likely, I was probably just given someone else’s drink. They made me feel like my business with them was valued and I have never felt so welcomed at any other restaurant/​store before. Also, I have been going there at least twice a week since 2014 and have only had ONE bad experience so this should not deter anyone from going there. If anything it should encourage you, because rest assured they care about your opinion and whether or not you like your drink and will make it right. Good customer service goes such a long way, I have introduced lots of people to Bubble Tease which really goes to show treating your customers right will only bring you new customers and repeat business from the old ones. So why would ever wanna treat your customers badly? Loads of places could learn from this place.

Line up for Chatime was impossible, so I decided to give Bubble Tease a try again. I got the Jasmine Green Milk Tea with Pearls. I can understand why people will wait in line for Chatime across the street. The tea itself had good flavour, but was way too sweet. The pearls were hard and not chewy at all.

No longer shall I attempt to squeeze into line at Chatime for an overpriced bubble tea at 11pm! Bubble Tease, your Jasmine Milk tea has made me a convert! Try it! I’m pretty sure this place is cheaper, in addition to always being empty, spacious, clean, and chic.
It’s true that Chatime has a more extensive repertoire, but let’s face it: the Strawberries and Pudding Au Lait, delicious though it is, is not tea!
If you’re looking for an affordable bubble tea, this place is a legit!

I used to be a regular customer here cuz I like almost all of their drinks. I still come in from time to time but definitely alot less. One thing that really bothers me recently is their music. They used to have very lively music (ex. Top 40 or throwback music… etc.) But now they have really boring instrumental/​elevator music which makes me so uncomfortable. The environment that bubble tease provides looks very bright and enthusiastic with the positive staff attitudes but unfortunately the music just don’t match up with it.
Also another reason why I stopped coming here is the tea of the day selections. There used to be a set «tea of the day» menu by the front cash that tells me their recommendations for each day but now I noticed the tea of the day drinks are sometimes repeated and I have to physically ask the staffs for the tea of the day when I used to be able to just tell from the menu. I don’t know why they stopped promoting it because I liked to know the different variety of bubble tea combinations that they can provide.
My friend recently purchased a slushie and she told me it tasted very watery for some reason and I strongly believe that there’s an inconsistency with bubble tease’s tea because when I had a roasted oolong milk tea from this location with my friend, i noticed theres a taste difference from the other location in markville a few days after with the same drink. So i am very confused of what I’m drinking exactly.
Overall, it’s not a bad place to chill while waiting for the bus but I wouldn’t stay here for too long.

lots of options! I opted for coco taro slush with red bean on the server’s suggestion. big thanks! it was super yummy. I love that thy have both slush and tea options (both green and black), different jellies, tapioca, red bean… if the choices are overwhelming, there’s always a good pre-​made drink!

I like this place over the establishment across the street for the sole reason that it isn’t busy. Can’t understand why as the drinks are extremely similar, and this place is more comfortable.

Mango slushy was super duper sweet
Matcha latte bubble tea was okay, but bubbles were really bland. Definitely had better.
Pro: nice space to kill time before my bus ride.

I’ve become a recent fan of this place. I got sick of the long lines at Chatime and decided to give Bubble Tease a try. First, the shop is a much nicer place to chill and hang out with friends over a cup of bubble tea. It’s open, nicely lit and has some seats.
Every day, they have a bubble tea on discount. On Tuesdays, they have a special drink where you can name your price (50 cents, $ 1 etc) and the proceeds go to some charity or something (I can’t remember the name). I tried it and it was not good — the tea was tasteless. I thought they forgot to add sugar and when I asked, they said it’s like that and it’s pre-​packaged.
Lesson learnt, I have now stuck to their regular offerings instead of their «special drink». I have only tried the Golden Assam tea with pearls. It’s similar to Milk tea but maybe a little stronger an less milky. They do not stinge on the pearls either. On Tuesdays, the Golden Assam tea is about 50% off. It came up to about $ 3 something which is a huge bargain!
Bottom line — if you like bubble tea, give this place a try.

Price is a little high for bubble tea but the drinks are real good! My wife ordered the roasted green tea and I got the tropical dreams with pineapple star jelly. Highly recommended.

Walked three miles to go to Chatime and check out Uncle Tetsu, but Chatime had a sign on the door that said «Cash only today»! Just my luck! But I looked across the street and Bubbletease caught my eye. It looked like a nice shop, so I headed in and asked if they take credit card. They do. Woohoo! Got the dark roast oolong milk tea (they call it latte but it’s basically any typical milk tea). It’s good, very nutty, perhaps a little too much milk for my tastes but it goes well with the nutty flavor. I want to try the jasmine milk tea next time!

Tried this place multiple times and not impressed with their teas. Do yourself a favour and cross the street to go to chatime. Might be a longer line up but at least you’re getting a much better product.

They have a lot of choices for flavours and jellies, it was hard deciding! We had one with green tea and tapioca, and it was very tasty and unique.

I love Bubble Tease! Even though Chatime is right across the street, I find myself coming here more often. There isn’t usually a line, they have different promos going on depending on the day and the staff is always friendly and helpful. They also offer soy milk as a milk option and you can get your teas sweetened with honey. Lately I’ve been going for the honeydew iced tea lattes with black tea base. A favorite!

The tapioca pearls are not as good as at Chatime, the service is a little bit slower, but it is not as crowded, they use real fruits for several drinks (and not only powders or syrups like at Chatime… thus it takes longer to prepare) and you can mix everything you wish with anything you want… super great! Prices are grossly the same.
Thus, honestly, when I am in creative and experiencing mood, I’ll go there… or if I wish for some quietness and larger place to sit and take a break…
Let’s see if the place will stay open long or not… as Chatime is really attracting many more customers… but I’ll be sad if this one closes… because it is also a very good option.

Had the Yum size (large i guess) hot matcha green tea latte for $ 4.15 tax included. It was really good, warmed me up on a cold day. If you like warm drinks, definitely would reccomend
Inside is spacious and the décor is very modern and stylish. They have three individual «booths» with bead curtains where you can sit and chat with a small group of friends. They also have two person tables.

This is a TEASE alright… perhaps it was a bad day? But the grass jelly which I had paid an additional 80cents did not impress. I’m accustomed to them being nice and soft… but the grass jelly at TEASE were a too thick & chewy and honestly could be prepared longer. Serves me right for not going across the street to Chattime instead.
I asked for no sugar for the dry roasted iced drink. It was nice other than the grass jelly mess.
There were only two staff working on a Saturday night .They were really busy. Great place to meet up with a friend. Very clean and new for now.

Best Bubble Tea Ever (and yes, I’ve been to ChaTime — see description below)
I would normally go to ChaTime across the street, since my friend said it was more «authentic».
Sunday I went into ChaTime, insanely busy, so I went to Bubble Tease, across the street instead.
Let me tell you, I’ve been missing out huge.
Here’s how Bubble Tease is superior to ChaTime:
— Better Tapioca (nice and chewy)
— More toppings options
— Real fruit smoothies — delicious
— Tea is really good — I had the matcha lattee
— Menu is not insanely confusing — large print, easy to understand
— Better service
— Location is just nicer (ChaTime is dark, cramped and somewhat dirty/​sticky)
— Pricing is more competitive than ChaTime
— Name your price Tuesdays!
— Their loyalty card is also better, you get a free drink faster
Overall, not going to ChaTime ever again, Bubble Tease is the place from now on when I’m craving Bubble Tea

I drink their Honey LemonDrop Tea religiously!!!
I love the variety they have here, including fresh fruits for people who don’t like artificial flavours and sweeteners.
The teashop is more spacious and open concept than their competitor across the street — Chatime.

I found their menu confusing. Luckily I knew what I wanted and they do sell it. Green apple green tea with tapioca balls. Nice clean space. Friendly staff. Great for a small groups.

Yeah, I’m about the same boat as Karen L., minus the grand opening promo.
I ordered three drinks for my aunts and I: Two milk teas with no ice and less sugar, and a lemon honey green tea with regular ice and sugar. Both my aunts thought the drink was «perfect» and «better than Chatime», which probably meant there really was no sugar. My lemon honey had the right sugar/​ice content, which again would mean if I had lemon tea it would’ve been too watered down. The tapioca, however, was a little disappointing, and I greatly prefer Chatime for that, though the price difference does compensate for it somewhat ($ 9.25 for the 3 drinks here compared to around $ 11 at Chatime).
It seems this place isn’t very well known among the area, as when I arrived at around 1:30pm I can tell there weren’t many people who arrived before me, as the floor was all glossy. I looked across the street at Chatime after and there was a lineup heading out the door.
If I’m on a budget I certainly wouldn’t hesitate coming here. Hey, less sugar would be somewhat healthy for you.