Blue Star Van Lines

Piss poor customer service, missing boxes, and a claims department that exists only to not respond to your claims.
The Blue Star Van lines experience starts out with their sales reps making an estimate on your move that they never intend to meet. It is then followed up with shady movers who do a lackluster job annotating the labels and serial numbers they put on your boxes. Once your belongings are delivered you will notice that one of your boxes is missing and contact the company. This will begin a 7 month (and counting) ordeal in which you will send endless emails, some followed up, some not. You will speak with a claims «supervisor» who will ensure you that after you file your claim it will be adjudicated within 4 – 6 weeks. 10 weeks after this point when you file are forced to file a claim with the Better Business Bureau they will also ignore their inquiries as well. The final step in your Blue Star Van Lines experience will be to rate them on every single internet rating site known to mankind in order to prevent others from their frivolous practices.
Would be 0 out of 5 if possible. Stay away at all costs.

DO NOT USE BLUE STAR VAN LINES.
I just moved from Toronto to Calgary. I used Blue Star Van Lines as I was looking for a cost efficient way to ship my belongings across the country and because I had some flexibility with my schedule. I don’t have enough personal belonging to fill an entire truck so sharing a truck and the associated costs seemed like a good strategy.
I booked the move more than 3 months in advance. I was moving in to my new place the first of the month so I knew exactly what day I wanted my things to be delivered. I asked Blue Star to work backwards and schedule pick up around the delivery date. I was told they needed 10 business days and a pick up date was determined accordingly. The day before my stuff was suppose to be delivered I called Blue Star to find out approximately what time to expect the movers. I was told that I would receive a phone call when my stuff had arrived in Calgary and delivery had been scheduled. When I explained that delivery was suppose to be for the following day I was given the phone number of a company in Calgary who Blue Star contracts to arrange deliveries on their behalf. I called the company in Calgary and was told that my belongings had arrived but since it was month end they were all booked up and wouldn’t be able to delivery my belongings for a few days. When I explained my belongings were to be delivered on the first I was told that Blue Star can’t guarantee delivery dates and this company in Calgary was already fully booked because it was month end. At this point I had already booked my flight to Calgary and arranged for friends to come in from out of town to help me unpack. I ended up sleeping on the floor for 5 days before my belongings were delivered, and because I was only given 24 hours notice of delivery my friends weren’t able to come and help me unpack and I had to take a day off work less than 2 days after my start date. This all could have been avoided if Blue Star had simply told me up front that they couldn’t guarantee delivery dates!
To add injury to insult Blue Star’s customer service is atrocious. It was nearly impossible to get a hold of a sales or service agent who had information about my file. I was constantly put on hold and transferred to various people and I was asked to call back multiple times because people either hadn’t arrived for work yet (despite it being 9:30 in the morning) or were on lunch break. It didn’t seem to matter that I had a reference number, every time I called I was asked for the name of the agent who made the booking (if I had been told this was important information I would have made note of it) and because I didn’t have that information someone would have to look into my request and get back to me, which of course they never did.
Finally, while I was quoted $ 900 for my move it ended up costing $ 2,200. The $ 900 I was quoted was based on an estimate of 1,000lbs. I was told this is what an average 1 bedroom apartment weighs. This is false. I have significantly less furniture than is required to fully furnish a 1 bedroom apartment, and I weighed stuff as I was packing and came up with approximately 2,500lbs. Obviously I anticipated that my bill would be significantly more, but when I got the bill it said my belongings weighted 3,400lbs! I do not know where the extra 1,000lbs came from. I asked if I could have it reweighed but they wanted to charge me $ 350 which you don’t get back if the original reading is incorrect. At $ 0.47 per pound it wasn’t worth the risk.
I am extremely disappointed with Blue Star Van Lines and would not recommend them to anyone.

.The only good thing about this moving company is the 2 guys, Jamal and Ayden that they sent to us, after that it went all downhill. First of all they outsourced the movers because the truck that showed up was not from Blue Star Van Lines. We received the quote via email and phoned twice to confirm the quote and ask questions since we have all heard the horror stories of moving companies holding your goods hostage until you come up with more money. We were quoted $ 70/​hr for 2 men, 2 hours travelling time at $ 140 and it would take approx 3 hours for the move so $ 350 plus tax total. We assumed they woud go over by 1 hour so add another $ 70 pus tax, Wrong… we were charged $ 770 plus $ 100 tax for $ 870. We complained that the guys took 1 more hour than us to arrive at our destination, they stopped for lunch, and that we werent paying for their lunch break so they subtracted $ 70. I will never used these guys or anyone who doesn’t quote a flat rate again. We learned the hard way that you get charged from arrival time to unloading time at final destination and if it takes 6 hours to get there due to weather or traffic you get charged that in their working costs so movers who actually load for 2 ½ hours and unload for 3 ½ for a total of 6 hours don’t actually get paid for only those hours, they get paid, in this case for 9 hours plus the 2 hours travel time. If they had taken another 3 hours to arrive they would have charged us another $ 210 even though to me that is considered travel time.