Best Buy

For me to take the time to write a negative review makes me know I am pretty ticked off about the attitude and experience I had at a place. Was told at the Crossroads Best Buy there was no way they could exchange an external hard drive that was bought at another Best Buy location earlier in the same day because the box was opened. I explained to them I didn’t grab the wrong item, the geek squad employee grabbed the wrong one from the back. I only realized it was wrong when I got home and opened the box. Two people, including the manager did nothing, just said sorry, it’s our policy, nothing I can do. Very dismissive
Took it back to the location I bought it from and they couldn’t have been nicer, apologized for the error and took full responsibility. It was exchanged no problem. I guess their policy at the location is to use common sense and keep the customer happy. A complete 180 response.

We had an unpleasant experience with the manager, Kevin. He was rude and he even lied about the price of a competitor’s product, with a difference in price of $ 1500. I am surprised that he’s a manager. Also they rarely pick up their phone. Overall I wouldn’t return to this Best Buy location.

Disappointing service. Associates didn’t bother saying hello or can I help you. I asked a question about a product and the response was essentially, a look indicative of «are you stupid?».
The upside is I walked out of there empty handed and found a better price at a competitor.
When will stores realize that customers pay money, money pays bills and wages… it’s not rocket science.

Unfortunately the Samsung refrigerator at Best Buy that we loved, turned out to be 2″ too wide to fit through our kitchen doorway. The delivery guy said that the fridge door would have to be removed to get it through the doorway, but that he couldn’t do that, Best Buy would have to do that. I phoned the Best Buy Weston store 3 times but no one picked up. So I went to the store in person, where they explained they were short staffed & only one person was assigned to pick up the phone, sorry. Seriously?!
It turned out that taking the fridge door off requires a special delivery with special authorization from Best Buy. Talk about red tape! Also I would have to wait till Tuesday for this, as there were no deliveries on the weekend and we needed a day’s notice to book the delivery again. Lesson learned: never get an appliance delivered on a Friday! So we had to put all the food that we’d taken out of the old fridge back, which took an hour.
But when the delivery guys came back Tuesday, the new fridge still wouldn’t fit through the doorway even with the door removed. It was suggested to us that we hire a handyman at our own expense to widen the kitchen door frame. Ever tried to get a handyman to come the same day? Forget it! So we spent several days dodging the new fridge blocking the hallway, waiting for a handyman. When no handyman would even come till a week later, we gave up on that idea in frustration, as our old fridge was leaking constantly (which is why we needed a new one in the first place).
Finally we called Best Buy store again and asked to speak to the manager. The manager Kevin finally solved the problem, bless him. He arranged to exchange the new fridge for an LG refrigerator of even better quality at the same price, which would fit once its door was removed and screwed back on.
So a week later, we finally have a working new fridge and we are very happy with it. Ultimate lesson learned: always measure the dimensions of your doorway with a tape measure before buying a new refrigerator.

So I came here a few weeks ago to buy a laptop. The associate was friendly and informative… so I thought. Turns out she doesn’t know her product as well as she should. They no longer had the laptop I wanted in store so she ordered it online. She also got me to purchase the 3 years warranty telling me that I have full protection and that the Geek Squad would set up the laptop (as I am not very techy this sounded great). I purchased the 3 year warranty.
I came in today to pick up my laptop and was informed to have the set up done was an extra $ 150.00. I debated back and forth with a staff member about what I was told and I was flat out told too bad.
I left the store but returned a second later and spoke with John the general manager. John did an amazing job getting to the bottom of it, and calming everything down. John honoured what his employee had told me and was still very nice about it.
Thank you John.
Had it not been for John this review would have been a 1star

If I could give this place negative –100 I would. DISGUSTING customer service. They lie to you to get you to buy items. they tell you to buy the product service plan and that things are covered and are NOT. I called customer service to see if certain things are covered and she said yes all the things I asked were. I go to the store and apparently ARE NOT. like get your facts straight. I am given attitude that goes above and beyond. disgusting place… disgusting service… you call the computer department NOONE EVER ANSWERS the phone. then you go in the store the workers are standing around talking to eachother… It is the WORST PLACE ever…
My laptop would not charge passed 80% so when I brought it in first off I was standing there for 25 min. the guy then approaches me and asks me whats wrong I tell him and show him. the battery was at 75% he siad ok let’s plug it and try I said ok. within 2 mins the light goes green and shows 80% plugged in not charging. I tell him hes like how did i go from 75−80% that fast. and why did it stop. did you touch it… EXCUSEEEE MEEE… how dare you… that was the reason I was there HELLLOOOOO thank God for another woman and gentleman who I had no idea who they were but told the man I did not do anything. I was standing there with my hands in my pockets the whole time as I was while he was asking me questions. You accuse me of doing something to my own computer. ARE U CRAZY. I didn’t want to be there in the first place… DISGUSTING…NO MANNERS… BETTER CUSTOMER SERVICE IS NEEDED. I know it is the holiday season and it gets hectic but I worked in retail and no matter what there is no need to treat PAYING customers with disrespect.

I have gone to this location twice to purchase a soundbar. The first trip the sales people went through 5 different soundbars all of which they couldn’t get to work. I was in the store for nearly two hours waiting for one of these keystone cops to be able to get one of these speakers working. Same experience the second time. Nothing is hooked up properly. The staff has no knowledge of the product. This is sad

Trying to get these people to apply their price match policy was like pulling teeth. I understand they have to guard against fraud, but the customer service rep outright lied several times to get me to leave.
1) Would not match price product because it was in limited quantity by their competitor (not true). She could not identify anywhere on their website that it was.
2) She clicked on some keys and said their competitor was out of stock (funny enough, I was already on my phone with the competitor anticipating this) and funny enough, they said they had plenty of stock left. Then she said, «I didn’t talk to them, how do I know you’re not lying?». Which I proceeded to give her their number, and she sighed when calling them.
3) The policy states that they «beat the competitors price by 10% of the difference». My product was on sale for $ 19 and the Futureshop price was $ 49.99. She proceeds to give me a $ 1 discount, when I said that’s not 10% of the difference, she said yes it was. This goes back and forth a bit, I tried to run through a basic math class for her. What’s 49 – 19? What’s 10% of that? She refused to budge by saying to me «Just trust me». WHAT!!! After she just lied to me twice, and obviously can’t do basic math?! I just took the dollar because I couldn’t take it anymore.
FML.

Future shops in general are the kind of stores that give me a headache, right when I enter. It’s not that I don’t enjoy electronics, but I think the overall designs of their stores are so not women friendly. Maybe its the feminist in me, but I feel that every time I walk in I’m taken to their most expensive gadgets because maybe the fact that I am a woman means I don’t understand how this electronic stuff works! :@
Don’t know why this is called the Discount store I’ve never seen any discounts or sales that are different from their other chain stores.