Audi Queensway

We recently purchased the 2016 Audi Q3, and thoroughly enjoyed our buying experience thanks mainly to Aubrey Sandy, for his exceptional professionalism. He took good care of me since the first time I arrived at Audi Queensway, being very patient in providing detailed response to all my questions. He stayed back late to make sure I don’t go home without a test drive. He ensured than me and my family were comfortable through the entire purchase process, and went above and beyond his call of duty to ensure that we got the best possible deal and we’re confident with our purchase. The rest of the staff at Audi Queensway was also very friendly and helpful, especially, Taylor, who gave us all the best options catered to our needs. Overall our experience was excellent and I would highly recommend Dilawri Group, Audi Queensway and Aubrey Sandy to anyone looking to buy their new car!

I am very pleased with Queensway Audi. The service is fast and efficient. The sales guys are honest and fair. Ok… buying a new Audi is not cheap and neither is the service but if you want an Audi, you already know that. I have tried Owasco and they were terrible in Sales and service. Queensway is absolutely great. I have bought my last 3 cars from them. Each time I compared their price at another dealer and they were always the best. Allistair Fenton is a superb sales guy.

To the last reviewer — regarding indifferent service?
That’s unfortunate but how do you get racist out of it?
In the end car salespeople are motivated by commissions. What you don’t see are the endless waves of tire-​kickers. Although I also found it irritating to be treated with a shrug by salespeople who always assume right up to signing that you are just going through the motions of pretending to buy a car (their usual ratios may be 10 test drives to 1 sale), I don’t think this makes it a bad dealership.
What I have noticed is that they pay very close attention to their repeat customers, and to their existing customers. #1 is because of a very high sales ratio when someone already owns an Audi and knows them, and usually to an A6 or more ($ 55k price tag and up); #2 is because dealerships make money from service relationships, and also please their existing customers first, it’s good business and does make everyone happy.
I am not a repeat customer and drive an A3 — and am OK with the service but in the showroom you see they pay more attention to their repeat buyers — I’m just sayin’.
And if I were them, I probably would too, after awhile. There are a lot of people who are now just kicking tires, or worse, will only buy if they can get it at invoice and threaten to go to another dealership «or else». Queesnway Audi actually qualifies customers — smart, good business.
Many customers book appointments ahead, by email or phone, instead of just dropping in.

We went to this Audi location today, April 3, 2010 at 5:00pm approx. Everyone ignored us. There were salespeople hanging out in an office joking around and laughing and they had no interest in helping us out. There were a total of three people in an office and a fourth salesperson arrived with coffee and joined their colleagues. We asked the receptionist for help and she told us that they were busy.
We spent 20 minutes looking at cars, opening doors, sitting in them etc and no one said a word to us. I guess we looked poor or maybe they are racist at Audi in Etobicoke.
There were two other potential customers there also waiting who were Caucasian and they were also kept waiting until we were too frustrated to wait any longer.