All In the Cards

If you are told your item for pickup is at the Shoppers Drug Mart location, challenge them and make sure they look for your package before you leave. They told me it wasn’t there — I had to go to Shoppers Drug Mart postal outlet — only to find out that I was given wrong information by the person at All in the Cards. Drove back to All in the Cards, the guy behind the counter actually argued with me that I had given him another Delivery Notice! Are you serious, Dude? Like I have a nothing better to do with my life than have a collection of Delivery Notices with different addresses? Not happy with this place. I gave him the Delivery Notice (again) and of course it had been there in the first place.

Tuesday, July 16, 2013
Regarding: Very Serious Complaint Over The Abusive Treatment Coming From Your Two Employees At Your Local Post Office Called
«All In The Cards» Located At: 592 Sheppard Avenue West, Toronto, Ontario Canada M3H 2S1 (416) 398‑0579
Regarding: Delivery Notice Number: #57 878 487 374 994
(For Mrs. H Shore)
My day could be going much better, thank you, except due to the FACT that today being Tuesday, July 16, 2013 at approximately 4:30 p.m., I went into my mother’s local post office called «All In The Cards» located at: 592 Sheppard Avenue West, Toronto, Ontario Canada M3H 2S1 (416) 398‑0579 and received the Worst Service Ever!
I have gone there many times before when I am in Toronto to pick up parcels and letters for my mother and I always take with me 1) the delivery notice and 2) my United States Passport or California Driver’s License, but sadly this time it was different.
The older man at the store Purposely and Deliberately DISCRIMINATED ME and SINGLED ME OUT because when he asked for my identification card, I showed him my United States Passport and then he made up an excuse by Lying to me and wrongfully stated that it was NOT good enough and that I need something with my address on it (even though I do NOT live here)!
I am more than sure that I was Discriminated against because I am American and he does NOT like Americans. It is obvious!
I am NOT that Stupid and Naïve to believe otherwise!
Furthermore, when I told him that I have NEVER had to do this before and that the other younger guy beside him with the blond hair and glasses knows of me because of the number of times I have been there before and he ALWAYS ACCEPTED MY LEGITIMATE UNITED STATES PASSPORT/​CALIFORNIA DRIVER’S LICENSE, he basically asked his younger coworker if he knew me or seen me before and the YOUNGER BLOND HAIRED BOY LIED TO HIM and said HE NEVER SEEN ME BEFORE!
Then the older man tells me that my United States Passport is NOT acceptable enough in order for him to give me my package and once again, demands to see something with my mother’s address on it and when I told him that I do NOT have anything else since I do NOT live here, he then tells me to leave the store and NEVER COME BACK AGAIN and so I left Without my Package!
This is Far from Acceptable Business Practices and this is NOT considered Decent and/​or Legitimate Customer Service!
In FACT, there was NO Service Provided except for harassment, torment and embarrassment in front of the other customers!
Furthermore, this is considered Humiliating And Bloody Ridiculous because if YOU go back on Your Videotape Footage in the store from
December 1^st, 2012 to approximately February 15, 2013, you will see the Legal Evidence of the Number Of Times that I came to that SAME store to pick up packages, letters or parcels for my 82 year old mother and was NEVER GIVEN A HARD TIME UP UNTIL TODAY!
I know that if this were to happen at any United States Post Office, (actually it would NOT have happened) because they would ask for my
Picture Identification Card and then I would be on my merry way.
However, that was NOT the case based on these circumstances.
I am very Angry and Upset over this Uncalled For and Unnecessary Situation that should have NEVER happened in the first place; for two (2) good reasons:
1) for being Discriminated and Prejudiced Against and for 2) for NOT giving me my package.
In very own personal opinion, if this store is a Franchise, then they Deserve to Lose their License based on their Poor Discriminatory Business Practices.
For the two (2) employees who worked there during the incident (and they know exactly Who they are), they BOTH deserve to be FIRED and REMOVED and perhaps have them Replaced by others who CAN DO a MUCH BETTER JOB!
I am demanding to have an Internal Investigation conducted upon my request for what had happened and want a report sent back to me with the results and findings.
I Deserve much Better Service other than the crap that I went through earlier today!
My advice to others; if you have to go there to pick something up, then the Best of Luck to You, otherwise take your shopping elsewhere…
I just did!
Thank you.
HPS

Cards, stationary, gifts and most importantly: a POST OFFICE!!!
The guy at the counter was very helpful and friendly, he even joked with me about my comically small package (oh shush, you). No waiting, i was out of there in a couple of minutes. I’ll be back since it’s the closest post office to my work. Also, my phone camera totally crapped out on me, and I can’t stand having a business without photos on Unilocal