Advantage Car & Truck Rentals

I set up a rental online and everything was perfectly smooth — I was pretty excited because I was renting to go get a new puppy!
The next day the manager called me to let me know that they don’t do single day rentals, and that I could either be charged for 2 days, or they wouldn’t rent to me. This is either false advertising, or some form of customer manipulation. He was exceptionally rude on the phone, and I will never rent from this company.
I highly recommend renting from anywhere else. What a jerk.

We got a car from this company after a terrible experience with thrifty car rental in the eaton centre (who despite having a reservation from us three weeks in advance, told us after we arrived that they had no car for us).
We rang Advantage after 1030 on the Saturday and they had one for us. Found them very friendly and prompt. I’ve only taken off one star as they don’t have car seats for kids, and there was a three day min charge, but otherwise great service. Will def use again.

I would occasionally rent cars here, never had a problem. I was just told I couldn’t take the rental to visit my family for christmas, that they wouldn’t allow it. Its late enough in the season that I cannot find another car so my plans for the holidays are now all being cancelled. Won’t use ever again.

I needed a rental car so I decided to go online to search for a location that was close to me. I was surprised to see the good rates that Advantage offered. It was ~$ 150 for Thurs — Monday morning for an intermediate car (Ford Focus). I’ve only had a few experiences with renting cars, and it usually was with Hertz and in a different city so I went on Unilocal to get a feel for the business. I saw one very negative review, and a fake review from the business owner, which made me very skeptical.
I weighed out the pros and cons and I was willing to accept poor customer service, I was just really concerned about being accused and charged for something that wasn’t justified. I decided to go ahead anyway, and I would say that I had a positive experience. The place is a bit run-​down, but it offered a quick no-​hassle service and even a key drop-​off so that I can drop the car off when the rental place is closed. I maintained my skepticism and took pictures of the car before I drove off the lot. The person doing the car check with me was not very thorough and I had to point out a huge scrape on the car before I signed-​off on the documents.
I was charged a deposit of $ 300, and I made sure to check that I was refunded. They netted out the charges and processed it through quickly. Overall, I had a positive experience and would rent with them again given that they are at a convenient location and their prices are very reasonable.

Thanks Daniel, Branch Manager, that’s fairly close to the story you initially told your head office on the day of.
I would expect that someone in your position would create a version of events that makes you look like a complete angel, and resort to calling me a liar. It’s rather predictable.
I was a repeat customer. Now I’m not. That part is true. However, the first time I approached you and asked how long before my rental would be ready, I didn’t get angry until after you responded with complete disrespect an a customer «service» attitude that triggered my anger.
I will not let you get away with calling me a liar for telling that you sent my wife out in a cargo van on an empty tank of gas either — she’s sitting right here and recalls it clearly. Check a little further back in your records.
If I’m a liar, then you are every bit as much a liar and that is the truth.

I have been renting from this Advantage location for more than two years, and I’ve rented from them several times within the last three months. I’ve had consistently good experiences. What sets them apart from other places I’ve rented from in the area is the friendly, personalized service. (When I leave a message, they call me back. When I’m in the office, I feel like they value my business).
At other rental places, I’ve experienced getting a van when I requested a car, waiting for a car because they ran out, etc. That has never happened at this Advantage.