Impulse Chiropractic and Massage Therapy

Disclosure: Leong Wong is my wife’s uncle.
Having said that, he’s excellent at his job. He’s got a decent bedside manner (he isn’t overly chatty, because he has many clients, which should tell you something). When you arrive, he has a large number of bosu-​ball like pillows on chair that he asks you, the patient, to sit on to do your stretches before you see him. He also has some exercise and stretching equipment in the office that you are free to use (as long as you are medically OK to do so), and I feel like that shows that he does care about his patients’ health.
I don’t have to wait too long when I show up for an appointment either.

The place is new and the waiting room is nice. The equipment is OLD, for instance they use a fur-​like surface for the face rest. Which I think is highly unsanitary.
My female RMT is highly unprofessional. She greeted me once at the waiting room and talked to me briefly about the issues and where I wanted her to focus on. Every subsequent visit was her/​the receptionist saying «go on, the room is ready». I get prepped for the bed and lay down… Then WAIT… She usually walks in WITHOUT KNOCKING to ensure I am covered, she literally waltz in unannounced. To top it off she’s generally 5mins late (I usually keep an eye on the digital clock in the room as I wait). The to top it off she ends 5mins early!!!
The receptionist gets me to pay before my treatment, and I noticed when I do that, there’s no one there to book a follow up appointment. This happened on 3 occasions. So I decided to say screw booking here. Why support the company when they have lousy professional service.
Back to my go to massage clinic!

Great people at this office. Dr Wong has taken care of my family for over 10 years. He has taught us how to keep healthy at his health talks in the office. Nav has helped my husbands shoulder injury from a fall. And my low back spasms have almost diminished from her working on it. It will be my 3^rd massage session with her, in the last couple weeks and I can go back to my exercise classes!