Casbah Day Spa

We had a couples massage, it was great for my partner, however the massage tech who did my massage had really long nails and was scratching me the entire time. It was quit hard to relax because of this, it really affected my experience.

LOVE this place!
I went to get my eyebrows done at Casbah and was very pleased.
The ambiance is awesome and I felt more relaxed as soon as I walked in. Everyone was really friendly and accommodating.
I was able to get a last minute appointment which was great, they fit me right in.
They did a beautiful job on my eyebrows and have the technology to track who you saw last time, whether you have any gift cards on file, etc, which is really convenient.
It was super nice that they didn’t pressure me to buy any of their products.
The only downside is that it’s a bit pricey.

Terrible experience! Had a bad massage — caused pain where none existed and ignored areas I specifically mentioned needed care — a supervisor called me to get more info on the experience, she mentioned this was a new employee… as if this makes a difference in the service — I paid the same price! They promised to call me back with an offer of compensation — over 2 weeks later and I haven’t heard back.
Never going back!!!

I am well versed in the spa world and frequently attend spas. This spa use to be exceptional in their old location but it isn’t the same now. Signature facial was my favorite with all the extras that come with it.

I was VERY disappointed with my experience at Casbah Day Spa. I wish I had not wasted my hard earned money there and my time (there was a 20 minute delay since their staff had not arrived). I was not given all the services that they outline in a signature facial.
(Casbah Signature Facial$ 117
Our signature facial treatment begins with a VISIA skin consultation followed by our Casbah footsoak ritual and includes a relaxing 10 minute back scrub and massage as well as a hand & arm massage, scalp massage and foot & lower leg massage.)
The most surprising was that the staff did not ask me about any allergies I may have. To top it, I find it interesting that such a high end spa would know what facial products to use on me WITHOUT a skin consultation or analysis — I assume everyone gets the same products!!!
I did not get the VISIA skin consultation or a scalp massage or a foot and lower leg massage… that is outlined in their brochure.
I did call to make the supervisor/​person in charge aware of my dissatisfaction.
I find it humorous that she offered me an upgrade. I could book for an express facial but I would be upgraded to a signature. I am not spending a single cent there!!!
and to top it off, the staff that helped me into the back could not answer basic questions in regards to steam room, what attire to wear for the services…
Very dissatisfied…
JIndy.

I am writing this review after only one visit — which might not be seen as an objective review — but think of it as a «first impressions count» type of review.
For Valentines my BF surprised me with a Signature Mani Pedi combo. When I got there and found out what I was booked for, I asked if I could add a brow &
last tint and gel polish — they were able to accommodate the hands but not the feet and the brows not the lashes. I was pleased that on such a busy day they were able to do that.
My tech Alysha was AMAZING, she has only been there for 6 weeks but I have never been so pleased with a manicure, or an Estheticians knowledge and manner. I am very very very pleased with the services that Alysha provided me.
I cannot give 5 stars for a few of major reasons;
1 — No one offered to take my coat etc. I had to lug it around all afternoon.
Why was I not offered a locker as I was booked for a spa treatment? I wasn’t (nor was the BF who purchased the package) offered the use of the steam room or sauna!!! That is the main reason I prefer spas to salons, for the experience! Wish I could have had the full experience at Casbah.
2 — The reception area is a very busy and hustling area. Unfortunately it is very close to the manicure stations — too close. I think it would have been a nicer design and keeping with a «spa» environment to have put the manicure stations elsewhere.
3 — While I was having my manicure done one of the front desk girls went to the make up display and spent at least 5 minutes doing her make up! I even saw her apply mascara directly from the TUBE, she didn’t use one of the disposable wands!!!
I will go back, but with lower expectations of what a «spa» means at Casbah.
**** I am a self proclaimed spa /​salon /​medi spa connoisseur. I have been to all the top 10 in Vancouver. *****

Casbah is my one of my favorite places. It is certainly ‘my spa’ and I have referred several ladies here who are also happy with their services.
The front desk service is good, they are friendly and nice, not like the other spa whose front desk service make you feel like second rate. The ladies at Casbah are quiet and a little on the shy side but not condescending.
Treatments and products are great too. Their signature manicure/​pedicure services are the best I’ve had. Yes you pay a little more than the nail salons but you get what you pay for. My manicure looks great and the shellac lasts me at least 4 weeks without any chips or damages. One of my friends switched to Casbah from one of the nail salons because the quality of work is just much better. They do things the right way up to the removal and not take short-​cuts. one tip, if you are getting the manicure and pedicure services, it’s best you ask for one of their nail tech.
Ive had their universal contour wrap and it’s awesome! Jeanine is the best at this service — had the treatment 5x and it helped me loose lots of inches and 20 lbs! Plus it’s not just a wrap you get, they provide an awesome facial with this service. Great value compared to what you get at the other spa.
When it comes to massage, Candice is my favorite. She is friendly and really makes my visit a relaxing one.
They offer several other services and have tried majority of them. Casbah is part of my lifestyle and they certainly have enhanced ‘me’.

I’ve gone to Casbah 3 times now so I feel I’ve given this business a fair shot. I always seem to have trouble getting through to book an appointment. They have a ‘book online’ option on their website that doesn’t ever seem to work.
I have loved their facials and body tmts in the past — great services!
However the last time I went there was a bit of a bust. I arrived at 10am & it was obvious the place had just opened. Its was freezing inside & other than me, the only staff were busy setting the business up for the day. I don’t really think this is hospitable & should be done before the door is unlocked.
I had a pedicure; the chairs they have do not recline or vibrate (function is broken on all the chairs, it seems). The Esthetician doing my service said they were old chairs and were being replaced sometime soon. The service itself was so-​so. My esthetician seemed a bit weak; I didn’t even notice the massage to be frank. With tax & tip this came to over $ 100, which is far too much. I could have a similar service at my local nail bar (less expensive products used, of course) for literally half the cost.
Nice place, nice staff, just not impressed enough.

Found this when looking for a spa where we could do a couples massage, and get a spa utopia type experience without the price tag because their prices seem to have sky rocketed. Casbah is a bit smaller, but it has an infrared sauna, and the steam room is co-​ed, which I always hated about spa utopia, that I couldn’t share my spa experience with my husband. Here, we had a nice relaxing time before our massages as they booked the steam room and the infrared sauna for our private use beforehand, without any additional charge. The relaxation area is a bit small when there are other customers in their, and the snacks less fancy, but all in all it was a great relaxing experience and the RMTs were great. It’s a nice getaway when you can’t get away from the city.

My very first spa experience. My skin has been clearing up from years of acne and I wanted to treat myself and get a little help from the experts.
I was warmly greeted when I came in. They showed me to the change room. I got a locker for my things, and a warm robe to put on. Also they asked my shoe size, and I got the most most comfortable flip flops!
I went to the lounge area, that had a lovely fireplace, and there was tea, and the perfect lemon water (seriously, how did they get it to taste that good?!?)
I had the nicest knowledgeable girl for my facial. Wonderful as far as facials go The room was so wonderful. The bed was even heated! After she gave me a sample of the moisturizer. So I may have to save up for that!
Afterward my friend and I got to relax once again in the lounge. There was no rush for us to leave.
And then afterwards, they touched up my makeup.
I will definitely go back the next time my budget allows! :-)

When I used to work in the area, this was ‘my’ spa. I had so many great experiences — facials, pedicures, body wraps, great products and fun clothes.
I’m disappointed with their new location. The charm is gone even though a lot of the original fixtures were moved. They compromised on space so that the rooms are just a tad too small for the use. And the quality and experience of the staff is way down.
Won’t go back.

This review is late, but since my horrible experience I’ve had a wee one. I was 8 months pregnant this time last year and my wonderful hubby decided to gift me with a prenatal massage! He went to the spa and explained that I was pregnant and desperate need of a massage by a registered massage therapist because I was high risk of delivering early. The receptionist said this is definitely a service they provide and they can accommodate any day. I received my gift certificate which clearly stated ‘registered massage therapist Prenatal 90 minutes’. I called them and scheduled an appointment for 3 weeks later (earliest the could see me). Now, I am 35 weeks pregnant. The receptionist called me the day before to confirm my appt and told me it wouldn’t be with a RMT because they are in the process of hiring one, but assured me that the other masseuse was very good. I explained that my gift certificate is for an RMT and that was what I booked for. She then said that she will book me in for the following week and offered a complimentary body scrub for the trouble. A few days later I received another call to reschedule because the RMT they hired started the following week. I showed up to the appt and was told that the RMT hadn’t arrived and they didn’t know if she would come in. I asked why no one bothered to call me and they said that they were hoping their new hire would show up but were weary since she didn’t show up the day before. They said that they are in the process of hiring another RMT and wanted to rebook me. I told them that I couldn’t wait and asked for a refund. They told me they didn’t give refunds on certificates. I told them that from the reschedules, and wasting my time to make it to their spa for a non-​existent service that that was the least they could do. I also told them that the certificate stated it was for a prenatal massage and since it was unlikely that the would find someone before I had the baby that I would have no use for the certificate. I had to speak to the manager and finally she agreed to give me a refund. No apologies for the inconveniences, she made it evident that she was doing ME the favour by allowing the refund to go through. It was my worst spa experience.