Best Buy

What’s worse than having the commission sales staff of a Future Shop surgically attach to you the moment enter the premises? Experiencing the indifferent, Ill-​equipped staff of Best Buy South Surrey. It seems as if the manager hired his or her friends. If a BB staff asks me if I need help, I don’t want to be waiting for you to look up the answer on your smartphone — I can do that myself. Tried to demo some Bluetooth speakers and half the test units did not work. Sorry, would love to say something more positives about this location.

I purchased a screen protecter yesterday from best buy and it peeled off today and they won’t give any warranty for the screen protecter. I paid $ 10 to get some kinda warranty and none was provided that is the last time I will ever buy from best buy.

Ahoy — Thieves be here! I had just been to the Future Shop in West Van with my defective camera (2 year extended warranty paid). The FS in WV offered to exchange the camera right away, but unfortunately didn’t have stock on hand.
At the Future Thief store in Surrey suddenly my 2 year exchange wasn’t valid, I needed to send the camera in for a credit after I made a phone call, the Future (and current) Thieves of Surrey not helping even with that.
A paid for extended warranty valid at the store across the bridge but these ass-​hats won’t honour their own company policy. I’m going to pay a company a premium so I can make my own warranty returns?
I’m thinking the last trip to FS ever, this one for sure.
And lately I’ve noticed, like the other reviewers, the sales guys at Future Shop ignore you, pretend to be busy talking to some other employee. (Not once or twice, or for 5 minutes, but always over 3 purchases in 3 years, 3 different stores, Surrey, WV and Vancouver Broadway.)
Purchasing on-​line from Costco or Walmart is a much better idea, simple problem resolution, no attitude or BS. I’m only worried my Future Shop sales rep will be the next Walmart greeter, cause they simply do not have the skills.

Last Sunday I went to buy TV stand from this place and I asked the sale guy and he help
me only for a minute or less and this other customer came and the sale guy got more interested to new customer because he was asking for this big screen TV which was more money for the sales guy it is Ok I understand that is there job to make money and I found anther sales guy he sold me the TV stand and asked me to picked up from the back of there store with my receipt. I went to the back and waited for more then 45 mins then I called his cellphone almost more then 5 times in 45 mins he never answer me back I called the store and they said I had to go back to the
front of there store and picked up I told them that my 2 kids are with me and the sale guy told me to pick it up from the back and she said ok wait they will bring it to the back I pick it up and here is the read shit that it really make me upset they gave me the wrong TV stand oversize by 6″ I had to play around with my house decoration to fix
the TV stand.

Coming back from a day trip, that became night from the States, where I just crossed the border I remembered in the day looking at something my partner wanted that was on sale at Future Shop. Because of the location of this one, I thought to give the place a chance to see if I could purchase this item, as the online pickup options and ordering online were not available. We walked in, knowing what we were looking for, but being disappointed not seeing it anywhere in store. While we were looking around in the home appliances department, my partner decided to ask a sales representative if they had any in stock. The time was near closing, and the store was pretty empty, but in the end we had great service.
The sales representative that helped us wasn’t even part of that department and he searched all over the system to try to find the item for us. To no avail, this item was not in store, but he was able to locate this in the warehouse, but it would not allow him to put through the order. He then advised that they could try something, it wasn’t guaranteed, but if I was to pay for the item in full he would try to send out an order to the warehouse and hopefully have it sent to the store. It was a longshot, but for me, one worth taking as my dear really wanted this item, and at this sale price I was willing to drop the money down immediately. Crossing my fingers that I would be able to get the item, but leaving with a smile as the sales associate gave me some great customer service.
Two days later I received a message left by Rob, from the home appliances department saying that the item has arrived, and all I need to do is bring in my sales receipt to match up things so I could take it home. I called back and spoke to Rob, and he said that it would be there for me, and to look for him when I arrived. From the beginning, to the middle to the end of this transaction it was a great experience. Even if they were not able to get the item, the sales people here tried to cater to my needs, and by being able to get the item it just sweetened the pot. I got to the store and met Rob, who brought the item out, and the look of excitement from my dear was priceless. I had to thank Rob again prior to leaving and also bought some games I found that were on sale. If I am ever in the neighbourhood again, I would come shp at this location.

THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!! My gf and I stopped off here after a day on Marine Drive in White Rock. She wanted to pick up a new laptop. First of all when we went in, the store was completely dead. I saw maybe 5 customers in the store, which means you should get some decent service, right? Wrong. The complete opposite.
We were waiting in the laptop section where there was not one person, not even a staff member. We then went up to the service desk and asked if there was someone who was able to help us. The clerk at the desk (more about him later) said there was only 2 people working there. We patiently waited until one fellow came by and asked us how he can help us. We told him that we were interested in the laptops so we started to walk over to the section.
As we were walking, another customer asked the clerk that was supposed to be helping us for assistance. Instead of telling her that he was busy with us, he just dropped us and started to look for an iPad for her. Really??? Both my gf and I were shocked. What had just happened? I asked the clerk what he was doing and he said that this customer just needed a quick hand. He didn’t think that he did anything wrong. When he finally realized that I was getting upset, he decided to come back to help us. By this time, my gf decided she didn’t want to give this store any of her money.
We then decided to go up front to lodge a complaint with the manager who, of course, was not in the store. They never work on the weekends. Now to the clerk at the front desk. I asked who was in charge and this clerk pointed to a fellow who was speaking to another group of customers. As we were waiting, the clerk at the front desk started eyeballing me as if I did something wrong. At this point, my gf just wanted out of this store. As we were leaving, the idiot at the front desk screams out «Have a nice day!!» in a very sarcastic tone. Was he serious? Did he really want to provoke someone who just had a bad experience in the store? What a complete idiot.
This store needs to seriously re-​train their staff in how to deal with customers. No wonder they were so dead in the store. I will NEVER go to this store again. I can confidently say that this was the worst Future Shop I have ever shopped at.