Venture Computers of Canada

There were several scratches on my laptop at pickup. When I asked about it, I was met with a series of nonsensical and even contradictory responses. Their first response was to say that the scratches are small. They then said that there’s no proof these scratches weren’t already there. Then here’s the kicker: as I continued to point out that I had brought in a scratch-​less machine, they then backtracked and said that if this (scratching) was a «sensitivity», I should have told them before — as if wanting them to not scratch my laptop is a special request! When I replied with that, I was met only with further nonsense, including being asked «what about those fingerprints you’re making now?» as if that’s even comparable to indented scratches. I’m completely stunned and disappointed. I should have went somewhere else.
Update: It turns out when replacing my system board, they also failed to use a recovery disk, which, according to Lenovo, they should have known to do. I really can’t even comprehend what happened here. The carelessness and disregard they have shown is just shocking.