Sears Canada

The first time the item was shipped it was bent because they decided to ship the item wrapped only in brown paper. Not only was the item bent but the hardware was missing because the paper ripped during the shipping process. We spoke with sears and they agreed to send another one since the first one was damaged. We told them the problem was the manner in which it was shipped and explained that it would be better to send it in a box and they agreed.
We received the replacement product but they must have not cared about our suggestion because it was shipped in the exact same way which means the product was at risk of damage. Luckily this wasn’t the case but the hardware was missing again because the brown paper had ripped. We called them and mentioned we didn’t receive our hardware. They said they would once again ship us the hardware but we need to return the damaged item from the first delivery via return shipment. We’ve had shipping issues with other companies in the past but usually they just say don’t worry about returning the damaged item, not Sears. I was told the return would be after 1pm but UPS must’ve had a different schedule because at about 11am I hear them knocking. I’m just getting ready so now I’m rushing to answer the door while trying to appear decent. I’m still waiting on the hardware and hopefully there won’t be anymore issues receiving it.
This whole process has been time consuming and stressful. I don’t think it was worth the purchase and I may need to think twice when purchasing from Sears again.

I recently bought a new oven at this location. The price was great and the sales person was very helpful but I couldn’t give five stars because of my disappointing delivery. I realize they are a contracted company but they do represent Sears when they deliver a product to your home. The delivery people were supposed to deliver my new oven between 5:00pm and 9:30pm but they didn’t arrive until almost 10pm, after calling me to tell me they couldn’t find my house, and after the delivery when we removed the protective film from the oven we found that it had been damaged (a 3 inch chip out of the corner of the porcelain). I called customer service and they arranged for a replacement, which is great but waiting during another 6 hour delivery window was not how I wanted to spend my Friday.
In the end, I have my new oven and I’m very happy with it. Sears customer service dealt with the problem exactly as they should have and I’m very satisfied with their service. I’m slightly less satisfied with their delivery service.

Absolutely amazing! Staff are the most helpful people on planet earth! The staff seriously made me feel like the entire store was my living room!

Great staff ready to assist you in your furniture needs. Friendly, ready to answer any questions you may have on floor stock or custom done pieces. Many items are made in Canada, and takes a respected time to get delivered. Great store just off the 401 oFF Kennedy Exit. Will do more purchasing from here again (this location)

This is a Sears Home store. I bought a new fridge at this location after visiting a Sears department store, a FutureShop, The Brick, a Bad Boy and a few independent appliance retailers. Sears Home has the biggest selection of name brands for each major appliance category compared to The Brick and Bad Boy. It carries more selections of Kenmore appliance than a regular Sears department store. And most of all, it could ship the fridge I wanted in a week, not in 3 weeks like FutureShop. While the salesman didn’t negotiate on price, he gave some perks by giving me double Sears points and not charging me the surcharge for weekend delivery. I cashed in the Sears points for an alarm clock later, so the points worthed something.
Unlikely a previous reviewer, my Kenmore fridge has worked just fine for the last 4 years. I can’t comment on In-​Home Services because I have not had the need to use it.
While I will shop around like crazy when I buy another big ticket home item, I probably will visit Sears Home as one of the «shop around» destinations.

I don’t quite understand this store. Every time I’ve been in here it gives me the feeling that it’s a dumping ground and a place where sales people go to die.
The customer service is lacking and it’s almost tiring to be here. I’ve used this place to price check a couple of times but each time, they’ve been over what you can get it at the manufacturer for.
This place actually makes The Brick, a few doors down, shine like the golden sun!

Never again. Bought a washing machine here, hoping for that Kenmore durability and Sears in-​home service from years past. Instead, I got crap product, crap warranty, and terrible, frustrating and incompetent service. Sears sucks. It totally fucking sucks. Worst purchase in years. I’m never, ever going to buy another thing from this dinosaur of a company. I will watch from the sidelines as this company continues it’s slow decent into irrelevance. I will give high fives when the brand is put to rest. I will urinate on the grave of Sears when it is finally put down. I will never stop discouraging others from shopping here. I totally, totally hate Sears. I strongly recommend you shop elsewhere.