Best Buy

Bought a MacBook Air here a few weeks ago and the experience left me wondering what happened to Best Buy! I’d have been better off shopping online but I needed it for the next morning.
First off I used their convenient reservation service so I wouldn’t have to wait when I got there. Not so convenient. Still had to wait. Almost 2 hours!
Everything was going smoothly. I walked in was directed to pick ups and was ready to grab my laptop, go look for a case and head to cash. But they weren’t ready to let that thing out of their sight. They spent five minutes figuring out who was going to cash me out without even bothering to ask if I needed anything else. Once they decided on a cashier, I informed her that I needed a case. She called another person to help me pick it out.
The cases. Oh geez. What a mess! No prices on anything, some of them missing labels, and all of them in the wrong place. I had to keep waiting for the girl to scan them for me to figure out prices… you know after she was done helping all the other frustrated customers.
An hour later… I’m not exaggerating… I finally made it back to the pick up area where I proceeded to wait another 30 minutes to be cashed out. While this was happening she asked me if I wanted Microsoft office.
Sure, I said. Why did I say that? I could have just gotten it online.
The cashier went off to find it and 10 minutes later I was finally checked out. After all of that I need to show some guy at the exit my receipt.
It was my son reading the Microsoft office card that really put me over the edge.
Mom, what’s PC. What does it mean by one PC.
Are you kidding? After the big hassle to buy the MacBook she sells me PC software.
It seems at this location they are more worried about security than customer service. If I wasn’t so desperate I would have walked out and gone to another location or the Apple Store for that matter. I won’t be back. Ever.

So, I went to this location today knowing exactly what I wanted. Quick in and out, right? Nope. I was so happy to see that it was really quiet… Maybe 6 or 7 customers and at least 5 – 7 sales associates. I went over to small appliances to check if what I wanted was there, and it was. I tried to pick it up, but it was a bit heavy, so I looked around for some help. No one was in my immediate area, so I went to the front where there’s always a person getting paid to stand by the front door. When I asked him for help, he said, sure, just head on back there, and I’ll call somebody. I headed on back. And waited. And waited. And waited. Then I thought I’d see how long it took. Three minutes? Five? After 10 minutes, I went back to the front to find FIVE sales people standing around chatting about someone who hooked up on Tinder. Nice work if you can get it. Thanks for nothing, I’ll buy the damn thing somewhere else.

This is going to be a good morning I thought to myself. I got the item I wanted (last one on the shelf!) and went to pay. Ok.3^rd in line… not bad. 20 minutes later… still 3^rd in line. One cashier open and not sure what was going on with the customer but she was still cashing out. Now if you know there is an issue can’t you call for back up on the cash instead of waiting… and waiting… and waiting? Is that too obvious?
Well finally someone called for backup and 2 people came to cash. Unfortunately one guy looked kinda offended that he actually had to WORK. Oh well, least I didn’t get him. In fairness the person I got at cash was pretty friendly but other than that I don’t know why I need to wait until my roots turn grey to make a simple purchase.
Sadly, I will probably return if I need something that I can’t order online (this product was not available to order online and I needed it now anyways).

Worst customer service!!! Avoid this location at all costs!!!
I went in to this location to buy a Nest DropCam Pro (IP camera). They didn’t have any on the shelf and I just needed a CSR to check stock and get one from the back. The website indicated that they had stock.
Multiple CSR’s just walked past and didn’t offer any assistance. I stopped a few CSR’s. Some said they were with other customers. Understandable. But two other CSR’s said they would check and never returned. In fact, they went to assist other customers. And the store wasn’t even that busy!!!
All I needed was the camera from the back stock room. Avoid this store at all costs. The other poor customer reviews are accurate. If I could, I’d give it less than one star.

They have good products like other stores, but the service is horrible.
Some of the employees just talk to each other and ignore you. One when I went to the store to get a headset, it took 5 people to actually lead me to the headset. And when I went to return something at the counter, two people that were there ran off into the employee room not to deal with me. Honestly, I need to find a better bestbuy.

This store should not be in business. Customer service is horrible and product knowledge is basic at best. If you have a technical question expect to wait a half hour before someone remembers they forgot to find someone who can answer it. I don’t like to write bad reviews typically but time is money, and they wasted a good portion of mine on my way home today trying to buy a blue ray burner, needless to say I didnt buy and will head down to the computer ghetto tomorrow where actual computer people sell peripherals.

This has to be one of the worst run Best Buy’s that I can think of. I find at this Best Buy that the employees feel that what they did on their days off comes before helping customers. I waited 20 minutes for the employee to get my laptop universal adapter but when I walked over to the section he was no where to be found. I found him at the Geek Squad talking to his buddies about his plans on Saturday night. I ended up picking up the adapter myself from the section and exchanged it due to the faulty adapter that I purchased 3 months ago. Don’t come to this Best Buy. Save your time and money.

The Scene:
December 27^th 2009. 1 day after boxing day, but still inSANEly busy at any shopping centre you dare to enter. I am on the hunt for a Dell mini10v netbook to turn into a hackintosh and I know bestbuy sells them.
I enter the store and it’s packed. There are approximately 10:1 customers to associates. And I want something form the stock room. *shudder*… actually think about leaving. Then I see him… a fresh faced smiling boy in a blue shirt, my knight in shining armor! I approach and make my request. He smiles genuinely and says «Great! I have 2 left but they’re not very good colours.» Then he rifles through his stock papers and says «hmn… I have one white one and one black one.» I say I’ll take the white one, but if it’s gone, I’ll take the black one. He disappears to retrieve the netbook, checks me out at the service desk and all I have to do is walk to the door and show security my receipt.
The good:
— These guys were ORGANIZED on boxing day! They all had print out inventory sheets and they could tell you right away if they had any of [whatever] left.
— They had tons of stuff left! This is a well stocked store.
— When I have used their check inventory feature in the past, it’s been awesome. It’s not available during the holidays because they have so much turnover.
— The guy who helped me was amazing. Everyone here was amazing. They were all calm, happy and very service-​oriented on a hectic day.
The bad:
— it’s really far from my house (but it’s the closest one to drive to)
— It is a best buy. They don’t have great prices on computer components. Great prices on actual computers though.
I will definitely shop here again. The parking situation is pretty decent and this is a good best buy for a best buy.